Alde - Service needed

[Cejones4210]

We are traveling with our new to us 2018 Classic and the Alde system is not working. No heat and no hot water. Can someone recommend a service center or mobile tech who is knowledgeable about the system. We will be going through Birmingham, Montgomery and Savannah. I would really like some heat and hot water though before we get to Savannah. Right now we are in Memphis and had an appointment set up but have been warned away from the dealership. Alde knowledge is the key request. Thanks for your help!!! I want a warm night and a hot shower!

[BigSxyWhtGuy]

Have you guys gone through the trouble shooting already? May just need a simple reset?

[Cejones4210]

When we turn on the system the light is red, I thought it was supposed to be green. On electric only, nothing happens after hours of waiting. On gas, it worked one night, but the next when we turned it on we received flashing warning lights “gas failure “. I know the propane is on with full tanks and stove works, but nothing on the Alde. No heat and no hot water. We need help!

[Cejones4210]

After reading, husband is still not sure how to do a reset. This is our first time out with it.

[A W Warn]

I have no experience with Alde other than taking a look at a new trailer.
Maybe this video will help.
I also remember seeing a red reset button on the display, under the tools (wrench symbol on the display). I have no idea what that reset button does, just remember seeing it.

https://www.youtube.com/watch?v=j3Zz7SL-L0o

and another troubleshooting video>

https://www.youtube.com/watch?v=PpttRs7fo8g

Good luck!

[BigSxyWhtGuy]

You can try doing the battery disconnect truck first. Go to the panel by the door and hit the disconnect button. Give it 30 seconds and then flip it back on.

When I had the gas failure it was because I ran out of propane and when I switched tanks I failed to reset the Alde. The fridge will do the same thing and flash LP and will need a reset to correct it.

Let us know if the reset works. Is your Alde panel under the sink or by the firefly?

[Cejones4210]

I did do the battery disconnect and when I turned the Alde system on the light turned green. Yea!! We hit the propane button and water button. The glycol is gurgling. So we will wait and see if it heats.
The panel is by the firefly. Thanks so much!!
I’ll let you know if we get heat and hot water.

[BigSxyWhtGuy]

Originally Posted by Cejones4210

I did do the battery disconnect and when I turned the Alde system on the light turned green. Yea!! We hit the propane button and water button. The glycol is gurgling. So we will wait and see if it heats.
The panel is by the firefly. Thanks so much!!
I’ll let you know if we get heat and hot water.

Perfect! 9/10 that reset method fixes most of the electrical problems you will encounter. There is a great Alde thread on here too that has a wealth of knowledge if you have the time to read it.

Have fun

[CarrieAnn]

Sounds like you found your answer! Yay! We had the same problem with our 2018 30’ Classic on our maiden voyage. Of course the dealer was closed, so no help there. A google search taught me a lot! I learned about the reset/control way under the kitchen sink and discovered we had blown a fuse.
We just received a letter from Airstream that they want us to bring our trailer in for an Aldi Inspection, flush and upgrade the glycol used, free of charge. You May look into this as well.
Safe travels!

[james.mileur]

Originally Posted by Cejones4210

I did do the battery disconnect and when I turned the Alde system on the light turned green. Yea!! We hit the propane button and water button. The glycol is gurgling. So we will wait and see if it heats.
The panel is by the firefly. Thanks so much!!
I’ll let you know if we get heat and hot water.

When you have some time (weeks) there is some user experience-corporate knowledge collected in the thread, Much Ado About Alde. Started with the new '17 Classic ALDE's and moved on to the '18 ALDE and beyond. A few secrets and tricks are there that might be helpful.

[james.mileur]

Originally Posted by CarrieAnn

. . .
We just received a letter from Airstream that they want us to bring our trailer in for an Aldi Inspection, flush and upgrade the glycol used, free of charge. You May look into this as well.
Safe travels!

Wah??? Be sure to keep all letters, documentation, printed emails, receipts, etc. for the life of the trailer.

[Laurai]

Gurgling to me means low fluid / or air in Alde lines. See what your book recommends for that. Purchase Fluid at dealer. Use no other.
We fill ours in the bathroom cabinet. Bleeding lines in front of unit and towel bar is usually enough.

[RickyNelson]

Following - thank you!

[AirstreamInc]

Originally Posted by Cejones4210

We are traveling with our new to us 2018 Classic and the Alde system is not working. No heat and no hot water. Can someone recommend a service center or mobile tech who is knowledgeable about the system. We will be going through Birmingham, Montgomery and Savannah. I would really like some heat and hot water though before we get to Savannah. Right now we are in Memphis and had an appointment set up but have been warned away from the dealership. Alde knowledge is the key request. Thanks for your help!!! I want a warm night and a hot shower!

Hi Cejones4210,*

Did you get everything figured out? If you still need assistance, please don't hesitate to reach out to us by sending us a direct message with your contact information and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team.

You can also reach Airstream Customer Service and Technical Support at*customersupport@airstream.com

Thank you.*