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Showing Profile Comments 1 to 10 of 11
  1. roc97007
    03-25-2021 05:51 PM
    roc97007
    You replied in 2019 to my article "Multiple issues with 2017 Base Camp"

    I appreciate your response and regret that I missed it initially.



    The last six digits of the VIN are 203078.



    Besides issues already related, we found mid-2020 a soft area in the kitchen floor. The dealer diagnosed sub-floor rot, not covered by warranty, $7500 to fix.


    At the time it was only three years from the manufacturer, and we had owned it for slightly less than two years.


    The dealer offered us a trade in, for which we paid $33,336.50 and have only taken on vacation twice -- it's still using the first of the two original propane bottles -- for a 2021 Basecamp, for an additional $30,000. We would be, in effect, paying for the trailer twice.



    We are, therefore, looking at having a third party fix it, and then trade it in towards another trailer (not Airstream).



    We are profoundly disappointed in Airstream, and are unlikely to ever do business with you again.
  2. Interair
    01-04-2021 07:16 PM
    Interair
    We just purchased our first motor home, 2020 AI Tommy Bahamas, 24 GT. We are the 3rd owner. Going through Airstream to register ownership but the process seems very passive. Instead of someone walking us through the ownership process, it seems the answer only come with us asking specific question. Could you kindly help us with some questions?
    1. Is the limited bumper to bumper warranty transferable?
    2. The previous owner never took the advantage of coachnet membership, so could we have the info, given this is still a very new AI
    3. What exactly the MB warranty cover? And how do we get that transferred?

    Thank you for any help or direction you can provide.
  3. BandLAir
    10-05-2020 05:36 PM
    BandLAir
    Thanks for the quick reply to my post "Belly pan leak after macerator and back flush." I will send you the contact and TT info you requested by private message and/or call the phone number you provided. I have four other problems that I think should be covered under warranty; three minor and one a bit more serious. I have an appointment to drop off our trailer on Oct 22, 2020 at the dealer where we purchased it, but it's only an extra hour or so drive to get to Jackson Center, OH.
  4. RJKSr
    06-13-2020 01:44 PM
    RJKSr
    Responding to your answer to my post regarding the electrical fire at the Atwood water heater electrical connections. - Richard J. Keller SR; richard@KellerSr.com; VIN 1STJFYP28HJ538686; purchased new in 2017. I have a service appointment in July to replace all tires with 80 PSI Endurance to match the trailer placard, replace bad comm wire for HVAC control, bad LED cluster in rear tail light, and a shattered front 30" stack window. This electrical problem occurred after the appointment was scheduled. My converter charger also failed after this problem and I replaced it. I do not know if it was related. Original post 06-11-2020, 05:41 PM. Thank you.
  5. SawcBasecamp
    I actually took it to Camper Clinic II in Buda, TX. They were super helpful and got me in same day. They are replacing it and I pick it up tomorrow!

    Zack Schuette
    2019 Basecamp X
    204196
  6. Mike0392
    01-22-2020 09:41 AM
    Mike0392
    Still waiting for the replacement wet wall wood piece and the front stone shield. It’s been months. Can you please check on delivery?
  7. Mike0392
    11-14-2019 05:10 AM
    Mike0392
    548145. The trailer is at Windish rv in Lakewood CO. As of yesterday the dealer has not started working.
  8. Mike0392
    06-25-2019 09:16 AM
    Mike0392
    Vin 548145
    The day shade over the table is inoperable
    Handle on the bathroom vent is broken
    Shower drips constantly, needs a new Kohler cartridge
    Can you help?
  9. Mike0392
    03-19-2019 09:16 AM
    Mike0392
    636 448 2060
  10. Eddie Mapp
    Thank you very much and Iím really looking forward to getting this resolved! Everything else has been great and Blake at Foley Rv has been amazing at sorting out all of the issues that have come and Iím just trying to figure out why the floor has dents in it that appear to have happen either before the flooring was replaced or or possibly afterwards but they were there when I received Basecamp back. Upon arrive how I felt around and was able to trace out the following shapes on the floor. This being my first trailer purchase Iím just wondering if thereís a bigger issue such as a leak or maybe something was dropped during the replacement floor instal.

    Thanks and speak to you soon,
    Eddie

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Latest Blog Entry

Posted 12-20-2018 at 09:29 AM by AirstreamInc Comments 0
Posted in Uncategorized
Quote:
Originally Posted by rmkrum View Post
There is a lot of unhelpful and uninformed out there, but who can know everything about anything... Iíd consider talking to a propane supplier that sells appliances intended for propane use. Now youíre making me interested in looking into my stove and checking it. Weíve never tried the oven (sigh). My data is from a household oven, but the principle should be the same.

I can understand an oven being say 20-30 degrees off, but over a hundred is going to burn food...
...
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