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04-28-2020, 06:25 PM
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#1
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4 Rivet Member 
2019 23' International
Portland
, Oregon
Join Date: May 2015
Posts: 457
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Rock guard rubbing
This is what I found when I took off the right hand rock guard. Sent a picture to the dealer and they said it looks like there is no contact other than the attachment points and I should clean it with barkeeper's friend. Does that make any sense ?  
__________________
2019 International Signature 23FB "Cecil"
2020 RAM 1500 Laramie
Former coach: 2015 Bambi 16 "Beanie"
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04-28-2020, 06:40 PM
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#2
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"Cloudsplitter"
2003 25' Classic
Houstatlantavegas
, Malebolgia
Join Date: Jun 2007
Posts: 20,000
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No dents or warpage?????
Cleaning may make it less noticeable but what keeps it from happening again?
It should not touch at all... 
Bob
🇺🇸
__________________
I’m done with ‘adulting’…Let’s go find Bigfoot.
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04-28-2020, 06:54 PM
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#3
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Rivet Master 
2007 30' Classic
Oswego
, Illinois
Join Date: Jul 2010
Posts: 13,669
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It appears to me that something dark and blackish got wedged in there sometimes and itched a worn spot. Then the filiform corrosion started.
__________________
-Rich-
"If the women don't find you handsome, they should at least find you handy." - Red Green
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04-28-2020, 07:41 PM
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#4
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4 Rivet Member
2019 23' International
Portland
, Oregon
Join Date: May 2015
Posts: 457
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Quote:
Originally Posted by dznf0g
It appears to me that something dark and blackish got wedged in there sometimes and itched a worn spot. Then the filiform corrosion started.
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Nothing fell out. Guess I have to look in there with the borescope when it's shut.
__________________
2019 International Signature 23FB "Cecil"
2020 RAM 1500 Laramie
Former coach: 2015 Bambi 16 "Beanie"
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04-28-2020, 08:00 PM
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#5
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Rivet Master
2018 25' International
Slidell
, Louisiana
Join Date: Sep 2017
Posts: 3,725
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The black is most likely oxidixed aluminum dust from the back of the rock shield mixed with road grime. Mine rubbed too. I polished out the damage with some polishing compound then gringot's Garage All In One Sealant and then used some 2 inch pvc pipe and some thin plywood on the trailer side set vertically the distance of the guard at the rub spot and partially closed it to reshape the guard so it won't rub any longer. I used a light looking up from the bottom to verify the reshaping worked. Saved a 120 mile round trip to the dealer.
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04-28-2020, 08:09 PM
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#6
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Rivet Master
2007 30' Classic
Oswego
, Illinois
Join Date: Jul 2010
Posts: 13,669
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Mine rubbed too. But it was due to a crease under the guard which caused a high spot. Either born that way or PO did something. Looked nothing like that.
__________________
-Rich-
"If the women don't find you handsome, they should at least find you handy." - Red Green
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04-29-2020, 10:38 AM
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#7
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Rivet Master
1972 25' Tradewind
1976 31' Excella 500
1974 31' Excella 500
1975 24' Argosy 24
Denver
, Colorado
Join Date: Jul 2015
Posts: 1,106
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What does the inside of the rock guard look like?
edit: oops!  I see now that that is the second pic you posted.
__________________
25' 1972 Airstream Trade Wind Land Yacht (heavily customized)
2006 Jeep Liberty CRD (diesel)
BeahmStream.com
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04-29-2020, 05:04 PM
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#8
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4 Rivet Member
2019 23' International
Portland
, Oregon
Join Date: May 2015
Posts: 457
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So the dealer looked at the pics and said clearly something fell in there and they’d quote me a price to fix. But then I shot these with a fiber optic cam. We’ll see what they say.  
__________________
2019 International Signature 23FB "Cecil"
2020 RAM 1500 Laramie
Former coach: 2015 Bambi 16 "Beanie"
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04-30-2020, 08:36 AM
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#9
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"Cloudsplitter"
2003 25' Classic
Houstatlantavegas
, Malebolgia
Join Date: Jun 2007
Posts: 20,000
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Well, you certainly have proof that they are wrong.🥴
If there is no indication of any impact, it's bent, most likely from an improper install. Clearance should have confirmed at hinge and retainer mounting.
Bob
🇺🇸
__________________
I’m done with ‘adulting’…Let’s go find Bigfoot.
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04-30-2020, 11:21 PM
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#10
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4 Rivet Member
2019 23' International
Portland
, Oregon
Join Date: May 2015
Posts: 457
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Quote:
Originally Posted by ROBERT CROSS
Well, you certainly have proof that they are wrong.🥴
If there is no indication of any impact, it's bent, most likely from an improper install. Clearance should have confirmed at hinge and retainer mounting.
Bob
[emoji631]
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Yeah they are gonna take their own pix next week and fight with airstream for me.
__________________
2019 International Signature 23FB "Cecil"
2020 RAM 1500 Laramie
Former coach: 2015 Bambi 16 "Beanie"
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05-02-2020, 02:42 PM
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#11
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4 Rivet Member
2016 30' Classic
Houston
, Texas
Join Date: Aug 2015
Posts: 344
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Quote:
Originally Posted by leedav
Yeah they are gonna take their own pix next week and fight with airstream for me.
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Don't hesitate to contact JC's Warranty Dept directly as I assume the dealer will start dancing with the hope you go away. I contacted JC directly several times on different topics - worked well.
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05-02-2020, 04:26 PM
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#12
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4 Rivet Member
2013 30' Flying Cloud
Kingwood
, Texas
Join Date: Jun 2017
Posts: 341
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When talking to Airstream you might refer to them as Segment Protectors rather than Rock Guards. The Rock Guards cover the glass areas and are sometimes called Sunglasses.
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05-02-2020, 10:50 PM
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#13
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4 Rivet Member
2019 23' International
Portland
, Oregon
Join Date: May 2015
Posts: 457
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Quote:
Originally Posted by dhroberts
don't hesitate to contact jc's warranty dept directly as i assume the dealer will start dancing with the hope you go away. I contacted jc directly several times on different topics - worked well.
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jc?
__________________
2019 International Signature 23FB "Cecil"
2020 RAM 1500 Laramie
Former coach: 2015 Bambi 16 "Beanie"
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05-03-2020, 06:29 AM
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#14
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"Cloudsplitter"
2003 25' Classic
Houstatlantavegas
, Malebolgia
Join Date: Jun 2007
Posts: 20,000
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Quote:
Originally Posted by leedav
jc?
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Jackson Center Ohio...The Factory.
If you get them involved you stand a better chance of a satisfactory result.👍 Direct phone calls & email...do NOT depend on the dealer to do all the leg work.🥴
Bob
🇺🇸
__________________
I’m done with ‘adulting’…Let’s go find Bigfoot.
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05-03-2020, 06:46 AM
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#15
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Rivet Master
2018 27' Globetrotter
Mooresville
, North Carolina
Join Date: Jan 2018
Posts: 1,085
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I’m not saying this is your situation but I know a guy that had this issue and the root cause was a frame separation issue on his front end of the RV. As others have stated I think Jackson Center would be the best to diagnose the cause.
__________________
2018 GMC Sierra 2500HD Duramax
Equal-I-zer Weight Distribution attached to the Gen-Y Torsion Flex Weight Distribution Hitch
"Roadrunner"
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05-10-2020, 03:34 PM
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#16
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1 Rivet Member 
2019 27' Globetrotter
Olympia
, Washington
Join Date: Aug 2018
Posts: 8
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Missed if this is a fairly new trailer but took my 2019 27’ GT in for some warranty work and the dealer actually discovered the segment protector was rubbing. They said they’ve seen this several times before and an incorrect install. Dealer filed the claim with JC and no issue to send a new guard. Seems like a known issue at JC so hopefully, you will get a quick resolution.
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05-10-2020, 10:29 PM
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#17
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4 Rivet Member
2019 23' International
Portland
, Oregon
Join Date: May 2015
Posts: 457
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Went to the dealer and they will get authorization to replace the guard and the quarter panel.
__________________
2019 International Signature 23FB "Cecil"
2020 RAM 1500 Laramie
Former coach: 2015 Bambi 16 "Beanie"
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