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Old 04-28-2020, 06:25 PM   #1
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Rock guard rubbing

This is what I found when I took off the right hand rock guard. Sent a picture to the dealer and they said it looks like there is no contact other than the attachment points and I should clean it with barkeeper's friend. Does that make any sense ?Click image for larger version

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Old 04-28-2020, 06:40 PM   #2
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No dents or warpage?????

Cleaning may make it less noticeable but what keeps it from happening again?


It should not touch at all...

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Old 04-28-2020, 06:54 PM   #3
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It appears to me that something dark and blackish got wedged in there sometimes and itched a worn spot. Then the filiform corrosion started.
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Old 04-28-2020, 07:41 PM   #4
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It appears to me that something dark and blackish got wedged in there sometimes and itched a worn spot. Then the filiform corrosion started.


Nothing fell out. Guess I have to look in there with the borescope when it's shut.
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Old 04-28-2020, 08:00 PM   #5
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The black is most likely oxidixed aluminum dust from the back of the rock shield mixed with road grime. Mine rubbed too. I polished out the damage with some polishing compound then gringot's Garage All In One Sealant and then used some 2 inch pvc pipe and some thin plywood on the trailer side set vertically the distance of the guard at the rub spot and partially closed it to reshape the guard so it won't rub any longer. I used a light looking up from the bottom to verify the reshaping worked. Saved a 120 mile round trip to the dealer.
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Old 04-28-2020, 08:09 PM   #6
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Mine rubbed too. But it was due to a crease under the guard which caused a high spot. Either born that way or PO did something. Looked nothing like that.
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Old 04-29-2020, 10:38 AM   #7
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What does the inside of the rock guard look like?


edit: oops! I see now that that is the second pic you posted.
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Old 04-29-2020, 05:04 PM   #8
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So the dealer looked at the pics and said clearly something fell in there and theyd quote me a price to fix. But then I shot these with a fiber optic cam. Well see what they say. Click image for larger version

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Old 04-30-2020, 08:36 AM   #9
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Well, you certainly have proof that they are wrong.🥴

If there is no indication of any impact, it's bent, most likely from an improper install. Clearance should have confirmed at hinge and retainer mounting.

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Old 04-30-2020, 11:21 PM   #10
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Well, you certainly have proof that they are wrong.🥴



If there is no indication of any impact, it's bent, most likely from an improper install. Clearance should have confirmed at hinge and retainer mounting.



Bob



Yeah they are gonna take their own pix next week and fight with airstream for me.
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Old 05-02-2020, 02:42 PM   #11
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Yeah they are gonna take their own pix next week and fight with airstream for me.
Don't hesitate to contact JC's Warranty Dept directly as I assume the dealer will start dancing with the hope you go away. I contacted JC directly several times on different topics - worked well.
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Old 05-02-2020, 04:26 PM   #12
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When talking to Airstream you might refer to them as Segment Protectors rather than Rock Guards. The Rock Guards cover the glass areas and are sometimes called Sunglasses.
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Old 05-02-2020, 10:50 PM   #13
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don't hesitate to contact jc's warranty dept directly as i assume the dealer will start dancing with the hope you go away. I contacted jc directly several times on different topics - worked well.
jc?
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Old 05-03-2020, 06:29 AM   #14
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jc?
Jackson Center Ohio...The Factory.
If you get them involved you stand a better chance of a satisfactory result.👍 Direct phone calls & email...do NOT depend on the dealer to do all the leg work.🥴

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Old 05-03-2020, 06:46 AM   #15
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Im not saying this is your situation but I know a guy that had this issue and the root cause was a frame separation issue on his front end of the RV. As others have stated I think Jackson Center would be the best to diagnose the cause.
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Old 05-10-2020, 03:34 PM   #16
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Missed if this is a fairly new trailer but took my 2019 27’ GT in for some warranty work and the dealer actually discovered the segment protector was rubbing. They said they’ve seen this several times before and an incorrect install. Dealer filed the claim with JC and no issue to send a new guard. Seems like a known issue at JC so hopefully, you will get a quick resolution.
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Old 05-10-2020, 10:29 PM   #17
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Went to the dealer and they will get authorization to replace the guard and the quarter panel.
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