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Old 02-18-2019, 07:05 PM   #1
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Under the sink Alde Panel Death

2018 Classic Rear Twin. I murdered my Alde! I hit reset because I was sure that my adjustment from what was showing on my wall panel and the actual temp in the trailer was not correct. It was off about 7 degrees. Following the instructions, I hit reset, expecting that all of the factory settings would return and I could adjust the temp accordingly. Instead, the controller will not come on, nor will the boiler come on, my Alde system is dead, lifeless, pulseless, and I am beginning to show sign of rigor mortis. My dog is shivering. I've no idea what to do except write here and beg for help. So if anyone has any experience in ACLS, Alde Classic Life Support, please send me a lifeline. I called Spencer at Alde this morning and left a message but have not yet gotten a reply. I thank you in advance and my chilly dog thanks you, too. I have no knowledge of electronics and should probably have not bought such a beautiful, sophisticated, dwelling, but that is for another post.

Lisa
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Old 02-18-2019, 07:20 PM   #2
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Yikes! Blankets for you and the pooch? A space heater perhaps?

I know nothin about the Alde system - AS has this blog post with some videos - maybe something here for you? Someone more knowledgeable will surely chime in...good luck!

https://www.airstream.com/blog/using...ystem-classic/
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Old 02-18-2019, 07:52 PM   #3
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Thanks. I'm under an electric blanket with my precious pooch snuggled next to me. Space heater on. Trying to count my blessings despite my predicament.
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Old 02-19-2019, 06:07 AM   #4
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Lisa

You have a heat pump in your Air conditioners. It should work in 40-degree weather. I don't know what reset does, but a call to Airstream is your next step.

There is an offset in the control panel for adjusting the temp readings to actual if that's what you wanted. Please let us know what you find out.
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Old 02-19-2019, 06:20 AM   #5
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Try a total Airstream reboot, unplugging from shore power, turn off the battery disconnect wait 20 seconds then turn everything back on.
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Old 02-19-2019, 06:57 AM   #6
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Quote:
Originally Posted by Sparr View Post
Try a total Airstream reboot, unplugging from shore power, turn off the battery disconnect wait 20 seconds then turn everything back on.
That seems to be the procedure that I am finding on the internet. Also, alde seems to say a "reset" just brings the system to factory settings, not wipes it out. Factory settings may not be Airstream settings. You need to go through the panel and add accessories and turn on features that you had before.
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Old 02-19-2019, 07:17 AM   #7
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Thanks, Turk123. As soon as I thaw out, I'll try the Airstream reboot. The Reason I did the reboot was to return it to factory settings. That there is absolutely no power to the poorly placed panel is what is so disturbing. I've left another message for Spencer at Alde and hope that he will return my call. If it can be avoided, I don't want to return this to the dealer to address this issue as I'm a traveling nurse, currently close to no dealer. It was warmer in my refrigerator this morning than in my trailer. Maybe I'll sleep in there tonight.
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Old 02-19-2019, 09:06 AM   #8
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I don't have an ALDE system, but no power tells me maybe there is a circuit breaker that needs to be reset.
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Old 02-19-2019, 10:09 AM   #9
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Hi Lisa:

You may have already done this, but if you haven't, get thee a small space heater from the nearest hardware store. They come in all shapes, sizes, and heating types. It will allow you to get out from under the blankets :-)
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Old 02-19-2019, 11:16 AM   #10
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Jon Pucket at the factory might be able to help. He has much knowledge about the ALDE system. He is in charge of Warranties. Main number for the factory is (877) 596-6111. Good luck! I have been there many times.
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Old 02-19-2019, 11:31 AM   #11
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Originally Posted by SilverBVer View Post
2018 Classic Rear Twin. I murdered my Alde! I hit reset because I was sure that my adjustment from what was showing on my wall panel and the actual temp in the trailer was not correct. It was off about 7 degrees. Following the instructions, I hit reset, expecting that all of the factory settings would return and I could adjust the temp accordingly. Instead, the controller will not come on, nor will the boiler come on, my Alde system is dead, lifeless, pulseless, and I am beginning to show sign of rigor mortis. My dog is shivering. I've no idea what to do except write here and beg for help. So if anyone has any experience in ACLS, Alde Classic Life Support, please send me a lifeline. I called Spencer at Alde this morning and left a message but have not yet gotten a reply. I thank you in advance and my chilly dog thanks you, too. I have no knowledge of electronics and should probably have not bought such a beautiful, sophisticated, dwelling, but that is for another post.

Lisa
Hi Lisa,*

Please send us a direct message with your contact information and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team and help you get this resolved.

You can also reach Airstream Customer Service and Technical Support at*customer_support@airstream.com*

Thank you.*
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Old 02-19-2019, 12:26 PM   #12
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Lisa - you now have some additional contact information and instructions - hopefully you can get it working today. If not - it sounds like youíre really cold where you are (unless the line about the fridge being warmer was just for effect ). If the temps are consistently below 30, you may want to consider winterizing as a safety precaution....if itís just an hour or two at night, it shouldnít be a big deal - but if youíre looking at 24-48 hours of sub-freezing temps, you may need to do so to prevent damage by expanding water/ice in the pipes...
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Old 02-19-2019, 02:01 PM   #13
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I've winterized the plumbing and was using the boiler alone for heat, as I had read, is the beauty of the Alde. I spoke at great length to Airstream tech support today and after much trouble shooting, a new control panel is on its way. If this doesn't fix it, it is probably a circuit board failure that will require a trip in for service/ board replacement. I'm seriously reconsidering my choice to travel nurse in a TT as it is adversely affecting my health! Thanks for all the help. I'll update the outcome once known.
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Old 02-19-2019, 04:26 PM   #14
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If you havenít turned on your tank heaters you need to. Good luck!
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