Free 7 Day Trial RV GPS App RV Trip Planner Campground Reviews RV Maintenance Free 7 Day Trial ×
 


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 02-18-2019, 07:05 PM   #1
MV Traveler12038
 
SilverBVer's Avatar
 
2018 30' Classic
Bedford , Virginia
Join Date: Feb 2018
Posts: 25
Blog Entries: 1
Under the sink Alde Panel Death

2018 Classic Rear Twin. I murdered my Alde! I hit reset because I was sure that my adjustment from what was showing on my wall panel and the actual temp in the trailer was not correct. It was off about 7 degrees. Following the instructions, I hit reset, expecting that all of the factory settings would return and I could adjust the temp accordingly. Instead, the controller will not come on, nor will the boiler come on, my Alde system is dead, lifeless, pulseless, and I am beginning to show sign of rigor mortis. My dog is shivering. I've no idea what to do except write here and beg for help. So if anyone has any experience in ACLS, Alde Classic Life Support, please send me a lifeline. I called Spencer at Alde this morning and left a message but have not yet gotten a reply. I thank you in advance and my chilly dog thanks you, too. I have no knowledge of electronics and should probably have not bought such a beautiful, sophisticated, dwelling, but that is for another post.

Lisa
SilverBVer is offline   Reply With Quote
Old 02-18-2019, 07:20 PM   #2
Rivet Master
 
SteveSueMac's Avatar

 
2012 27' Flying Cloud
W , New England
Join Date: Oct 2012
Posts: 7,398
Yikes! Blankets for you and the pooch? A space heater perhaps?

I know nothin about the Alde system - AS has this blog post with some videos - maybe something here for you? Someone more knowledgeable will surely chime in...good luck!

https://www.airstream.com/blog/using...ystem-classic/
SteveSueMac is offline   Reply With Quote
Old 02-18-2019, 07:52 PM   #3
MV Traveler12038
 
SilverBVer's Avatar
 
2018 30' Classic
Bedford , Virginia
Join Date: Feb 2018
Posts: 25
Blog Entries: 1
Thanks. I'm under an electric blanket with my precious pooch snuggled next to me. Space heater on. Trying to count my blessings despite my predicament.
SilverBVer is offline   Reply With Quote
Old 02-19-2019, 06:07 AM   #4
Rivet Master
 
turk123's Avatar

 
2019 30' Classic
Canfield , Ohio
Join Date: Jul 2015
Posts: 2,368
Lisa

You have a heat pump in your Air conditioners. It should work in 40-degree weather. I don't know what reset does, but a call to Airstream is your next step.

There is an offset in the control panel for adjusting the temp readings to actual if that's what you wanted. Please let us know what you find out.
__________________
x\x/x\x/x\x/x\x/x\101970\x/x\x/x\x/x\x/x\x/x\/x\x/x\x/x
2017 Airstream International Signature 27FB Twin
2019 Airstream Classic 30 Twin


Link to our shared album: https://photos.app.goo.gl/wACfGg1KcroVLP5m6
turk123 is offline   Reply With Quote
Old 02-19-2019, 06:20 AM   #5
2 Rivet Member
 
Sparr's Avatar
 
2017 30' Classic
Casa Grande , Arizona
Join Date: Nov 2016
Posts: 50
Try a total Airstream reboot, unplugging from shore power, turn off the battery disconnect wait 20 seconds then turn everything back on.
__________________
Steven & Lisa
"Olivia" 2017 Airstream Classic 30
2016 Dodge Ram Laramie 4x4 CC w/6.7L Cummins
ProPride 3P
WBAC (WBCCI) Region 11 1st VP - Life Members # 5523, AIR # 118556, KJ6DKF
Sparr is offline   Reply With Quote
Old 02-19-2019, 06:57 AM   #6
Rivet Master
 
turk123's Avatar

 
2019 30' Classic
Canfield , Ohio
Join Date: Jul 2015
Posts: 2,368
Quote:
Originally Posted by Sparr View Post
Try a total Airstream reboot, unplugging from shore power, turn off the battery disconnect wait 20 seconds then turn everything back on.
That seems to be the procedure that I am finding on the internet. Also, alde seems to say a "reset" just brings the system to factory settings, not wipes it out. Factory settings may not be Airstream settings. You need to go through the panel and add accessories and turn on features that you had before.
__________________
x\x/x\x/x\x/x\x/x\101970\x/x\x/x\x/x\x/x\x/x\/x\x/x\x/x
2017 Airstream International Signature 27FB Twin
2019 Airstream Classic 30 Twin


Link to our shared album: https://photos.app.goo.gl/wACfGg1KcroVLP5m6
turk123 is offline   Reply With Quote
Old 02-19-2019, 07:17 AM   #7
MV Traveler12038
 
SilverBVer's Avatar
 
2018 30' Classic
Bedford , Virginia
Join Date: Feb 2018
Posts: 25
Blog Entries: 1
Thanks, Turk123. As soon as I thaw out, I'll try the Airstream reboot. The Reason I did the reboot was to return it to factory settings. That there is absolutely no power to the poorly placed panel is what is so disturbing. I've left another message for Spencer at Alde and hope that he will return my call. If it can be avoided, I don't want to return this to the dealer to address this issue as I'm a traveling nurse, currently close to no dealer. It was warmer in my refrigerator this morning than in my trailer. Maybe I'll sleep in there tonight.
SilverBVer is offline   Reply With Quote
Old 02-19-2019, 09:06 AM   #8
4 Rivet Member
 
VaTravelers's Avatar
 
2017 28' International
Virginia Beach , Virginia
Join Date: Jul 2016
Posts: 401
Images: 1
I don't have an ALDE system, but no power tells me maybe there is a circuit breaker that needs to be reset.
VaTravelers is offline   Reply With Quote
Old 02-19-2019, 10:09 AM   #9
2 Rivet Member
 
2018 33' Classic
Irvine , CA
Join Date: Dec 2017
Posts: 33
Hi Lisa:

You may have already done this, but if you haven't, get thee a small space heater from the nearest hardware store. They come in all shapes, sizes, and heating types. It will allow you to get out from under the blankets :-)
Octarine is offline   Reply With Quote
Old 02-19-2019, 11:16 AM   #10
3 Rivet Member
 
2018 30' Classic
Sioux Falls , South Dakota
Join Date: Mar 2017
Posts: 104
Send a message via Yahoo to Kyet
Jon Pucket at the factory might be able to help. He has much knowledge about the ALDE system. He is in charge of Warranties. Main number for the factory is (877) 596-6111. Good luck! I have been there many times.
Kyet is offline   Reply With Quote
Old 02-19-2019, 11:31 AM   #11
Airstream Ambassador
 
AirstreamInc's Avatar
 
Jackson Center , Ohio
Join Date: Feb 2017
Posts: 706
Blog Entries: 1
Quote:
Originally Posted by SilverBVer View Post
2018 Classic Rear Twin. I murdered my Alde! I hit reset because I was sure that my adjustment from what was showing on my wall panel and the actual temp in the trailer was not correct. It was off about 7 degrees. Following the instructions, I hit reset, expecting that all of the factory settings would return and I could adjust the temp accordingly. Instead, the controller will not come on, nor will the boiler come on, my Alde system is dead, lifeless, pulseless, and I am beginning to show sign of rigor mortis. My dog is shivering. I've no idea what to do except write here and beg for help. So if anyone has any experience in ACLS, Alde Classic Life Support, please send me a lifeline. I called Spencer at Alde this morning and left a message but have not yet gotten a reply. I thank you in advance and my chilly dog thanks you, too. I have no knowledge of electronics and should probably have not bought such a beautiful, sophisticated, dwelling, but that is for another post.

Lisa
Hi Lisa,*

Please send us a direct message with your contact information and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team and help you get this resolved.

You can also reach Airstream Customer Service and Technical Support at*customer_support@airstream.com*

Thank you.*
__________________
Official account for Airstream, Inc.
Airstream Customer Service and Technical Support can be reached at 1 (877) 596-6111, option 1.
AirstreamInc is offline   Reply With Quote
Old 02-19-2019, 12:26 PM   #12
Rivet Master
 
SteveSueMac's Avatar

 
2012 27' Flying Cloud
W , New England
Join Date: Oct 2012
Posts: 7,398
Lisa - you now have some additional contact information and instructions - hopefully you can get it working today. If not - it sounds like youíre really cold where you are (unless the line about the fridge being warmer was just for effect ). If the temps are consistently below 30, you may want to consider winterizing as a safety precaution....if itís just an hour or two at night, it shouldnít be a big deal - but if youíre looking at 24-48 hours of sub-freezing temps, you may need to do so to prevent damage by expanding water/ice in the pipes...
SteveSueMac is offline   Reply With Quote
Old 02-19-2019, 02:01 PM   #13
MV Traveler12038
 
SilverBVer's Avatar
 
2018 30' Classic
Bedford , Virginia
Join Date: Feb 2018
Posts: 25
Blog Entries: 1
I've winterized the plumbing and was using the boiler alone for heat, as I had read, is the beauty of the Alde. I spoke at great length to Airstream tech support today and after much trouble shooting, a new control panel is on its way. If this doesn't fix it, it is probably a circuit board failure that will require a trip in for service/ board replacement. I'm seriously reconsidering my choice to travel nurse in a TT as it is adversely affecting my health! Thanks for all the help. I'll update the outcome once known.
SilverBVer is offline   Reply With Quote
Old 02-19-2019, 04:26 PM   #14
3 Rivet Member
 
2017 30' Classic
Bluffton , South Carolina
Join Date: Jul 2013
Posts: 170
If you havenít turned on your tank heaters you need to. Good luck!
69SoulShine is offline   Reply With Quote
Old 02-19-2019, 04:43 PM   #15
MV Traveler12038
 
SilverBVer's Avatar
 
2018 30' Classic
Bedford , Virginia
Join Date: Feb 2018
Posts: 25
Blog Entries: 1
Thanks, 69 SoulShine, they are on!
SilverBVer is offline   Reply With Quote
Old 02-19-2019, 05:18 PM   #16
Rivet Master
 
SteveSueMac's Avatar

 
2012 27' Flying Cloud
W , New England
Join Date: Oct 2012
Posts: 7,398
Quote:
Originally Posted by SilverBVer View Post
I've winterized the plumbing and was using the boiler alone for heat, as I had read, is the beauty of the Alde. I spoke at great length to Airstream tech support today and after much trouble shooting, a new control panel is on its way. If this doesn't fix it, it is probably a circuit board failure that will require a trip in for service/ board replacement. I'm seriously reconsidering my choice to travel nurse in a TT as it is adversely affecting my health! Thanks for all the help. I'll update the outcome once known.


Whew! Glad you had the winterizing covered.

Sounds like a rough start - hopefully you can iron out the bugs quickly and keep going with your plans and dreams. Sometimes a simple fix sets you up for a lifetime of fun and adventure. Other times - well, cross that bridge only if and when you get there - may you not have to worry about it

Oh - and sharing pics of the dog provides extra bonus points! . Hereís mine taking a selfie...she lacks pupposable thumbs

Click image for larger version

Name:	IMG_4649.JPG
Views:	61
Size:	406.4 KB
ID:	333982
SteveSueMac is offline   Reply With Quote
Old 02-19-2019, 05:22 PM   #17
MV Traveler12038
 
SilverBVer's Avatar
 
2018 30' Classic
Bedford , Virginia
Join Date: Feb 2018
Posts: 25
Blog Entries: 1
Click image for larger version

Name:	IMG_2138.JPG
Views:	65
Size:	406.6 KB
ID:	333983

He is bored with my stress and just wants to go for a hike!! This is Rick James.
SilverBVer is offline   Reply With Quote
Old 02-19-2019, 06:02 PM   #18
Rivet Master
 
SteveSueMac's Avatar

 
2012 27' Flying Cloud
W , New England
Join Date: Oct 2012
Posts: 7,398
Highly boopable snout, strong yawn form, classic distinguished fur of experience - thatís a good looking pooch! Happy camping!
SteveSueMac is offline   Reply With Quote
Old 02-19-2019, 07:24 PM   #19
New Member
 
2018 30' Classic
Queen Creek , Arizona
Join Date: Apr 2018
Posts: 1
AS Classic Alde Problems

My new AS Classic ALDE System also failed when it was only a few weeks old. The heating system was running fine and all of the sudden it got cold and would not produce heat.

I called Spencer at Alde (great person for support) who walked me through a list of issues to check out. My under sink ALDE remote display did not show any life so he had me check a couple of fuses located on the main control board. Getting to the board is a little challenging but not impossible.

First remove the seat (Bench) that is located above the Alde boiler. There are 3 nuts (11/16 open or box end wrench) to be removed. Then lift bench seat off frame and you will see the enclosure that houses the main control board. On the top of the enclosure you should see 2 little green fuse holders. It is possible to remove them without removing the cover but is a little tight for space. In my case both fuses had blown and of course AS Factory had failed to provide a spare in the holder. These are special fuses and probably will not be found at your local Auto Parts store.


Spencer had me check the level of fluid in the boiler system. It was very low well beyond low which caused the system to over heat and tripped the high temp fuse. Now what to do. The high temp fuse is not something that can be replaced. It is mounted to the circuit board and is not replaceable.


Alde shipped me enough fluid to fill my system and a new main circuit board with new fuses and a spare fuse.


After installing the new board and filling my system with glycol everything was work like new.

Unless you have the tools and a basis knowledge of circuit board replacement which includes disconnecting and reconnecting several plugs with multiple wires you probably need to get a repair person at your unit or take to a ALDE dealer. Also there is 120 VAC near the board so unplug the power cord before opening up the controller enclosure. I found that many AS dealers don't have a lot of ALDE experience at least in the area of northern Arizona.

Once you reach Spencer he can help find a service dealer in your area.

Respectfully

Dave
Clifford2018 is offline   Reply With Quote
Old 02-19-2019, 08:59 PM   #20
4 Rivet Member
 
4riveteers's Avatar
 
2016 27' Flying Cloud
SF Greater Bay Area , California
Join Date: Sep 2016
Posts: 388
This may be totally unrelated since we have a 2016 Flying Cloud FBT. This thread started with the notion that your temp may be off. We found when our AS was brand new that the temp on the thermostat was about 10 degrees off of what the actual temp in the AS was based on a reading I took with a digital infra red thermo gun. I found then that the temp sensor for the thermostat was placed directly behind our 32Ē monitor mounted on the wall. So the sensor was picking up the temp of the monitor and not actually what the majority of the interior was . I relocated the sensor lead to a lower position on the wall and wallah! it is very accurate now. Sometimes itís the little things...and itís always a plus to have other heating options to fall back on.
__________________

2016 27 Flying Cloud FB
2005 GMC Yukon XL 2500 4x4, Equal-i-zer Hitch, 4.10 axle ratio.
4riveteers is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
First Alde 3010 boiler to Alde 3020 boiler and Alde flow upgrade Sparr 2016 - Current Classic (all lengths) 58 05-01-2021 09:34 PM
ALDE HEATING SYSTEM FAILURE- Alde glycol discoloration and vent discharge JimskyD 2016 - Current Classic (all lengths) 50 05-25-2018 07:48 AM
Alde Control Panel lukeysh714 2016 - Current Classic (all lengths) 1 05-01-2018 04:05 PM
Problem with safety valve popping between Alde flow and Alde paul.kukstis 2016 - Current Classic (all lengths) 7 04-08-2018 06:09 AM
One sink, two sinks, red sink, blue sink? Janet H General Interior Topics 7 07-26-2006 06:17 PM


Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by the Airstream, Inc. or any of its affiliates. Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.



All times are GMT -6. The time now is 10:28 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.