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Old 06-29-2009, 08:04 PM   #1
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2011 27' FB Flying Cloud
Bradenton and Saluda , Florida & North Carolina
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Out-of-doors mart

Hi all,

Went to JC to have several service items taken care of, majority of them corrected, but the worst of them are not correct - shower leak of all leaks, and a few other items that I have to have addressed. Has anyone dealt with out-of-doors mart in NC? I also wanted to have JC install the optional awnings package, but they didn't have any stock... the factory with no stock! (Just in time manufacturing?) So, I would like to order these and have them installed also.

Any information about ODM would be appreciated. Looking forward to your advice.

Nancy
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Old 06-29-2009, 08:08 PM   #2
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Hi Nancy,

We've ordered a few things from ODM and had no problem with the service. Give them a call.

Marie
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Old 06-29-2009, 08:13 PM   #3
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After moving East we were so happy to have found ODM and can recommend them highly. They are service oriented and go the extra mile in making certain you're satisfied.
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Old 06-29-2009, 08:14 PM   #4
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Never had service done there, but have plenty of dealings with the parts department, all have been great.

Aaron
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Old 06-29-2009, 08:14 PM   #5
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Out of Doors Mart

I live in Greensboro and use them regularly. They are very reputable and dependable. Ask for Ben and tell him Stewart told you to call. Let me know if I can be of help.
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Old 06-29-2009, 08:17 PM   #6
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I have ordered from them numerous times and had real good service.Dave
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Old 06-29-2009, 08:23 PM   #7
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Hi all, thanks for the great and prompt advice, I will call and schedule an appointment ASAP. I would like to get all this stuff finally taken care of. I am sure JC will be pleased to be getting a repeat warranty item that they should have fixed. I'll let you know how it all shakes out! Thanks again

Nancy
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Old 06-29-2009, 09:14 PM   #8
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Hello Nancy... the shower leak is not fixed..... after being at the factory for a week... that certainly would piss me off...
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Old 06-29-2009, 09:15 PM   #9
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We are very satisfied with the work we have had done at ODM and find the staff very helpful.
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Old 06-29-2009, 09:56 PM   #10
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Quote:
Originally Posted by ncbambi View Post
Hi all,

Went to JC to have several service items taken care of, majority of them corrected, but the worst of them are not correct - shower leak of all leaks, and a few other items that I have to have addressed. Has anyone dealt with out-of-doors mart in NC? I also wanted to have JC install the optional awnings package, but they didn't have any stock... the factory with no stock! (Just in time manufacturing?) So, I would like to order these and have them installed also.

Any information about ODM would be appreciated. Looking forward to your advice.

Nancy
Nancy,
I bought my trailer from Out-of-door Mart.
They are a good shop with good people. I got a fair deal on my trailer when I purchased.
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Old 06-29-2009, 10:23 PM   #11
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Salem , Oregon
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2005 Safari remodel. [Blog]

Hi, I E-mailed one of our famous, local, Airstream suppliers three times for things I needed for my trailer. My E-mails were never answered. Out-of-Doors Mart sent to me exactly what I wanted at a fair price, fast delivery, and friendly service.
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Old 06-30-2009, 12:44 AM   #12
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Parkdale , Oregon
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They will do you good

Dan at Out Doors Mart is beyond fair, and if the service dept. is as helpful and friendly as Dan, they will do a great job. I have worked with Dan on resolving a few problems with our trailer, and he is a knowledgeable, professional, and considerate sales person. I’m sure that the entire service staff have the same regard for the customer, and place a high value on customer satisfaction. If their shop was a bit closer to Oregon, I’d have them do service work, instead of relying on my own skills.

Steve
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Old 06-30-2009, 04:44 AM   #13
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Jeffersonville , Kentucky
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All the best from the parts dept at Out Of Doors Mart
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Old 06-30-2009, 05:34 AM   #14
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Braunschweig , Germany
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Dan and ODM are my source for airstream parts in the US... I just collected parts from the german customs yesterday after another very prompt and fast delivery. The also refunded me $1.48 which was a left over from the shipping costs. Hello, $1.48!! Tell me one source that would have done that... Great People, Great Source and a great help for Airstreamers round the world...

Cheers,

Bjoern
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