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Old 06-05-2008, 05:54 AM   #1
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2004 30' Classic Slideout
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Out Doors Mart, Greensboro, NC

Since losing my fantastic 'Go To' dealer /manager, David Tidmore, in Weatherford, TX I've been researching where to go next. A couple folks have recommended Out Doors Mart in Greensboro, NC. I'd be interested in comments regarding creative mods and repair abilities of this dealer. If any Forum members have good or bad experiences regarding this dealer would you PM me with your 'Sunshine' or 'Rain' please? I believe this Forum would frown on posted comments bordering on advertising. Thanks in advance and,
HAPPY TRAILS
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Old 06-05-2008, 07:45 AM   #2
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No need to be coy about this. Sunshine!
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Old 06-05-2008, 07:57 AM   #3
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Sunshine!

Dan has been a tremendous help to me. I would highly recommend him!
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Old 06-05-2008, 08:09 AM   #4
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Great group of folks!!! They WILL call you back and keep you informed. Very helpful. I will do business with them again.

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Old 06-05-2008, 08:26 AM   #5
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I have also heard good things about Out of Doors Mart's service department...I think they are well respected among the dealer body. I know they are by me!

G
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Old 06-05-2008, 09:36 AM   #6
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Out of Doors Mart

High Marks! Ben in parts is very knowledeable and helpful as well as Tony, the service manager.
I just traded by 87 for a 98 there with Joel Kilby, owner.
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Old 06-05-2008, 10:31 AM   #7
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I have had excellent service from Out of Doors Mart. They will keep in touch about orders, etc. They will always be the first I will contact about parts, questions, etc.

Jimmy
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Old 06-05-2008, 10:51 AM   #8
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Nothing but good things to say about them. Great folks.

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Old 06-05-2008, 12:27 PM   #9
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I buy Airstream original parts from them, and have been treated very well so far. Their parts department works very thoroughly, asking all the right questions to mek sure the parts are correct.
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Old 06-05-2008, 01:43 PM   #10
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San Antonio , Texas
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Quick, helpful, responsive service. These folks really care about even the small stuff. Most recently Dan helped me figure out an upgrade on my steps. He's gone above the call of duty more than once to figure out ways to help me save a few dollars, sometimes even cents, on my postage and shipping costs. High praise!
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Old 06-07-2008, 07:55 AM   #11
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I must agree with all of the posts here. I just had an oppertunity to do business with them and found the service and knowledge very helpful and refreshing. Dan Brown was very professional and personable. He worked with me as far as payment and shipping and was very quick with a response to my many questions.

A pleasure to do business with Out of Doors Mart now, and I am sure, in the future!!

Dan W.
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Old 06-07-2008, 05:03 PM   #12
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Thanks one and all. We'll check them out next time we have an opportunity or need.
HAPPY TRAILS
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Old 06-13-2008, 06:37 AM   #13
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Thank you
For the kind words, and support.
When I first started working at the Out-of-Doors Mart I realized the need for documenting the repairs of Airstream units. I had the idea long ago that the web would be the median to do that. So in many ways our "how-to" site is a dream come true. Much more will be added when it slows down.

The other thing that I have noticed is that digital Airstreamers ( Airstream owners who get on line) are so very easy to work with. I find that they love their Airstream and are frustrated when they can't find a way to repair their unit. It is a good feeling to be a part of that solution.

You may have noticed when you ask a question that it may take a little time to get back to you. There is a good reason for that. I'm running your question by my THINK TANK. My think tank is the other people who work here at the ODM. These guys have been doing it longer than myself, Ben over 25 years, Paul and Tony over 15 years, and Mark who has been in RV parts for over 15 years.

1-866-636-2267

So I have to say it again. Thank you!!!!


Out-of-Doors Mart

Here is a link to our "How-to" site
Airstream Special

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Old 06-13-2008, 08:00 AM   #14
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I also have to add a "kudos" to Dan and Out of Doors mart. I just ordered a water pump and some blue rub rail insert from him. He was "Johnny on the Spot" with the stuff and shipped it out quickly. Ordered on Tuesday and received on Thursday.
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Old 06-17-2008, 08:49 AM   #15
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Well, today's the day!! My order from Out-of-Doors Mart is due..(according to the gospel of the UPS tracking number). I must admit, it has taken me 50+ yrs to be a four year old again...."is it here yet??" I want my new Prodigy to play with and install in my truck!!! "Is it here yet??"

Dan, if you're out there, Thanks again for the service, and look for me again in the future!!

Dan W.
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Old 06-17-2008, 09:45 AM   #16
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Thumbs up Big fan of Out Doors Mart

Dan,
You have helped me personally with parts for our 1976 Overlander, Thanks!!

Dave and Martha Makel (Trailer Buff) are also big fans, I know several parts from our restoration came from your shop.
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Old 04-14-2015, 08:24 AM   #17
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I know the thread is old but thought as a new AS owner that I'd say thanks for all of the wonderful info..As a newbie, I've used the forums a ton... To provide an update, ODM has been a great resource for me...everything from replacing my toilet valve while winter camping to walbernize solution to answering questions along the oh crap I dont have a clue what I'm doing with a AS questions ;-)

It's great to have a local source of knowledge, parts, & service
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Old 04-14-2015, 08:29 AM   #18
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Maybe all these good things about ODM is why I have purchased three new AS from them😎


Ms. Tommie Lauer
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Old 04-14-2015, 02:11 PM   #19
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Like my friend, Tommie...I too am a big fan. I have purchased two new Airstreams from ODM as well. Also, Mike who handles the service writing is really first rate. Jason sold me both trailers....and he is very customer focused. The guys in the parts department have ordered a lot of stuff for me (I'm into the Stainless Steel stuff), and NEVER fail to call me as soon as stuff arrives. I feel very fortunate to have ODM in my backyard and trust them implicitly.
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Old 04-14-2015, 02:19 PM   #20
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Good folks to order parts from. Sal
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