I decided to purchase a new Strongback chair. As I said in my first thread I really liked them, however, that is not the reason I bought them. It is because of their customer service. About three weeks ago I received an email from them asking for feedback on the chair. So I gave them my honest opinion ( I did not write one before as the chair was out of warranty). I was very surprised when they got back to me. They asked me what happen I told them but did not have pictures to send them as the chair was long gone. She apologized and said although she could not honor the warranty she gave me a very good discount on a new chair. It recently came and I can tell you IMO it is still one of the most comfortable chairs we own.
We also have a kermit chair that we like however our three year old granddaughter has take it over as it fits her perfect without the leg extensions.
Anyway I just thought I would mention how pleased I was with Strongback's customer service. They could have blown me off but did not.