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starkruzr · 12-08-2021, 01:11 AM

attached is a pic of the state it's in. you can't turn it off; the light stays on, no controls work. it actually will try to turn on the furnace at 60 degrees. I tried zone + mode reset; no effect. tried pulling the AC fuse to cut power to the unit; when I restored the fuse it was in the same state. what the heck is happening here and how do I fix it?!

**GCinSC2** · 12-08-2021, 03:22 AM

I don't know but isn't this T-stat running on DC for control power not AC? Care to try disconnecting ALL DC power for a minute and see if it'll reboot?

Did I say this is a SWAG?

Gary

starkruzr · 12-08-2021, 08:39 AM

sorry, that's AC as in "air conditioning" there, not "alternating current." pulling the AC fuse (all alternating current lines are on breakers, not fuses) killed power to the unit.

**GCinSC2** · 12-08-2021, 08:51 AM

So did you try turning off the DC power to try rebooting the T-stat?

You have the gas furnace that can run w/o shore power? Then the T -stat uses DC power.

Does the T-stat manual offer troubleshooting info?

Good luck

DutchB · 12-08-2021, 10:07 AM

Quote:

Originally Posted by starkruzr

attached is a pic of the state it's in. you can't turn it off; the light stays on, no controls work. it actually will try to turn on the furnace at 60 degrees. I tried zone + mode reset; no effect. tried pulling the AC fuse to cut power to the unit; when I restored the fuse it was in the same state. what the heck is happening here and how do I fix it?!

I see you are in Austin. When we picked up our AS last year from Camper Clinic II they cautioned me not to us the programming feature or I would be bringing it back for warranty service. Buggy.
Did you do that? Maybe contact their service to see if there is a fix you can do

almcate · 12-08-2021, 10:17 AM

The Dometic is theoretically programmable to automatically adjust to day time/night time temps. I made the mistake of trying out the feature and had the same issue and got locked into a programming mode. Manual is about as clear as income tax instructions, but I did finally got it to reset (details which escape me now). Much easier to simply manually adjust, but then my SIL was staying in the trailer and started pressing buttons and accidentally did the same thing. Got out the manual and was able to again clear the programming mode, but I must say it is not intuitive.

DAVSCH · 12-08-2021, 10:24 AM

I don’t have one of these controllers….yet. I would certainly hit the manual for it first. Others have suggested killing the power to it as a hard reboot. Agree! I have a house HVAC controller. It has two batteries in it, one AAA battery for daily use of the control panel. It also has a 2032 ‘watch’ battery to keep the fill on the motherboard. Don’t pull that one unless absolutely necessary. It’s Instructions say put in a fresh AAA before replacing the 2032. Suspect the AAA support the motherboard’s programming. Not sure how your trailer is wired up to energize that controller. Could be getting power from an unrelated circuit. May you disconnect the camper’s battery and give it a minute before reconnecting the battery clamp???

Mollysdad · 12-08-2021, 10:45 AM

If it helps, here's the manufacturers manual.
https://www.dometic.com/externalasse...ccc2_64755.pdf

gypsydad · 12-08-2021, 11:30 AM

I also use manual only on ours. I have gotten into the same situation, while trying to program, so gave up; can't remember how I rebooted it, but there is a process in the manual I believe. I talked with some folks at Alumalina in October, who sell/install Easystart. They also have a new "replacement" model thermostat with Bluetooth to your phone which they say is much better then the Dometic. Perhaps someone here who attended can provide their contact information?

Life is a Highway · 12-08-2021, 12:37 PM

I believe if you do a factory reset following the procedure it will unlock. Dometic RV factory support is wonderful. You can call 1-800-544-4881

starkruzr · 12-08-2021, 07:58 PM

Quote:

Originally Posted by DutchB

I see you are in Austin. When we picked up our AS last year from Camper Clinic II they cautioned me not to us the programming feature or I would be bringing it back for warranty service. Buggy.
Did you do that? Maybe contact their service to see if there is a fix you can do

I did not. Only thing I ever do with it is switch modes, adjust temp, check temp and run the fan.

My unit does not have an internal battery, which was why I suspected originally that the issue was the HVAC unit itself. After cutting power to that as well I have the same issue. Also tried disconnecting the phone cable on the back. No help.

The only reset procedure detailed in the manual is the one everyone knows, unfortunately: mode + zone keys. Since you can't turn off the thermostat unit, you can't actually follow the directions since it calls for the unit to be turned off before hitting mode + zone, but that didn't help either.

I would love to replace the thermostat with something much smarter, tbh, especially something that can speak standard home automation protocols and doesn't require an internet connection for control.

AppFan · 12-09-2021, 05:41 AM

Quote:

Originally Posted by starkruzr

I would love to replace the thermostat with something much smarter, tbh, especially something that can speak standard home automation protocols and doesn't require an internet connection for control.

Not trying to pull this topic too far afield as I'd like to see how this is fixed as well.

If you're interested in a programmable thermostat, take a look at the Microair Thermostat. (Link) Supposedly it's a drop-in replacement for the Dometic t-stat however it does appear to support programming as well as wifi. I've got it on my short list of potential upgrades next year.

David Logue · 12-09-2021, 06:27 AM

We had a new A/C that's air con, and thermostat. They installed that very same one in ours this past summer. First trip out, Colorado, thirty's in the morning , 80's in the afternoon.
Someone here said not very intuitive and they are absolutely correct.
We finally pulled the cover off the thermostat, unplug the "phone cord" from the back wait a couple of seconds, and it resets.
I cant tell you how many time we did that, and a lot of cursing.
Dometic really needs to do something better.
we finally got heat when we needed it and air con, but what a trip.
Oh, BTW the instructions Do not help one bit. 3-4-5 pages of no help.
We finally looked at a You Tube video that showed actually How to.

Mollysdad · 12-09-2021, 08:46 AM

We're all assuming the unit is functioning and just difficult to understand. I think before I invested a lot of wasted days trouble shooting, I'd buy a new one and see if it wakes up. $134 Amazon.
Assuming it once worked, and the RJ-11 (flipped) cable is intact as well as the dip switches at the A/C units.

Dtrentr · 12-09-2021, 02:23 PM

Quote:

Originally Posted by AppFan

Not trying to pull this topic too far afield as I'd like to see how this is fixed as well.

If you're interested in a programmable thermostat, take a look at the Microair Thermostat. (Link) Supposedly it's a drop-in replacement for the Dometic t-stat however it does appear to support programming as well as wifi. I've got it on my short list of potential upgrades next year.

I really like my MicroAir. I can adjust the temp via Bluetooth from my phone and that’s especially helpful at night. Easy install and when you do you’ll be amazed at how the phone jack soldered to the circuit board on that dometic ever made it down the road. Great improvement!

ROBERT CROSS · 12-09-2021, 05:28 PM

"If I ever go on life support, unplug me... and then plug me back in, see if that works."
Amanamus

Worth a try. 👍

Bob
🇺🇸

Foiled Again · 12-09-2021, 08:09 PM

Quote:

Originally Posted by ROBERT CROSS

"If I ever go on life support, unplug me... and then plug me back in, see if that works."

Amanamus

Worth a try. [emoji106]

Bob

[emoji631]

Worked for me.

gypsydad · 12-10-2021, 08:44 AM

Quote:

Originally Posted by Dtrentr

I really like my MicroAir. I can adjust the temp via Bluetooth from my phone and that’s especially helpful at night. Easy install and when you do you’ll be amazed at how the phone jack soldered to the circuit board on that dometic ever made it down the road. Great improvement!

yea, MicroAir is the one I mentioned above, they were selling at Alumalina at their booth! Several folks purchased and liked these...control with your phone also. Said these were much better than the Dometic...I still use my Dometic however...one of these days...maybe get the new one...maybe....

starkruzr · 12-10-2021, 04:18 PM

well, I explained everything to the Dometic rep over the phone and she said "it's almost never a bad thermostat, but... that's a bad thermostat." Guess that settles that. Maybe I'll look into one of those smart units!

starkruzr · 12-10-2021, 04:22 PM

Quote:

Originally Posted by AppFan

Not trying to pull this topic too far afield as I'd like to see how this is fixed as well.

If you're interested in a programmable thermostat, take a look at the Microair Thermostat. (Link) Supposedly it's a drop-in replacement for the Dometic t-stat however it does appear to support programming as well as wifi. I've got it on my short list of potential upgrades next year.

Do you have any idea if these MicroAir units play nicely with home automation systems like HomeAssistant, etc.?