|
|
01-30-2007, 11:07 AM
|
#1
|
Guest
|
Airstream Co. Awful Website!
|
|
|
01-30-2007, 11:16 AM
|
#2
|
Rivet Master
2005 25' International CCD
1954 22' Flying Cloud
1957 22' Flying Cloud
Simi Valley
, California
Join Date: Dec 2005
Posts: 2,251
|
Harsh...
Quote:
Originally Posted by Craftsman
Is it just me or does this multi million dollar company have one of the worst websites on the internet. /// MASSIVE SNIP ///
|
seems overly harsh. did you pickup the phone, call and ask?
just curious,
kevin
|
|
|
01-30-2007, 11:35 AM
|
#3
|
Rivet Master
1959 26' Overlander
Putnam
, Connecticut
Join Date: Sep 2003
Posts: 3,064
|
Obviously they do not see their web presence as a significant marketing assess. Says something about the mind set in charge. Maybe it won't be even if done well. But the product isn't presented well at all.
If you have to call them to tell them that tell them......
|
|
|
01-30-2007, 11:43 AM
|
#4
|
Rivet Master
2005 25' International CCD
1954 22' Flying Cloud
1957 22' Flying Cloud
Simi Valley
, California
Join Date: Dec 2005
Posts: 2,251
|
Still Harsh...
Quote:
Originally Posted by Over59
Obviously they do not see their web presence as a significant marketing assess.
|
how many people here ordered there $60k trailer through the official airstream website, and had it delivered by UPS?
the dealer network seems well thought out and expanding.
for the money being considered, i want a touchy feely relationship with my bauxite.
but that's just me.
we all have different expectations. i guess mine are different than yours.
kevbo
|
|
|
01-30-2007, 11:45 AM
|
#5
|
Rivet Master
1956 16' Bubble
Rose Lodge
, Oregon
Join Date: Dec 2003
Location: 1961 26' Overlander
Posts: 921
|
But kevbo, you're ignoring the other functions of Web sites, i.e., presenting yourself as attractively & professionally as possible, fostering interest in your product, and keeping people coming back.
It's easy. We all do it.
__________________
Of course I'm an elitist. Look around you.
|
|
|
01-30-2007, 12:10 PM
|
#6
|
Rivet Master
2005 25' International CCD
1954 22' Flying Cloud
1957 22' Flying Cloud
Simi Valley
, California
Join Date: Dec 2005
Posts: 2,251
|
OK I Agree...
Quote:
Originally Posted by summerkid
But kevbo, you're ignoring the other functions of Web sites, i.e., presenting yourself as attractively & professionally as possible, fostering interest in your product, and keeping people coming back.
It's easy. We all do it.
|
ok, i agree.
could we do nekid airstream web design?
i'd be back everyday, AND i'd buy often.
kevbo
|
|
|
01-30-2007, 12:29 PM
|
#7
|
Moderator
1968 17' Caravel
Battle Ground
, Washington
Join Date: Dec 2002
Posts: 12,255
|
I agree their website is awful. It never seems to be up to date, so when I hear about some fantastic new layout I can't go there first and check it out. I'd think it wouldn't hurt for them to work a little bit harder to convince me to drive the 3 hours to the nearest dealer.
__________________
Stephanie
|
|
|
01-30-2007, 12:42 PM
|
#8
|
Rivet Monster
1975 31' Sovereign
1980 31' Excella II
Sprung Leak
, North Carolina
Join Date: Jun 2003
Posts: 7,172
|
Well considering that my closest Dealer is over 2 hours away and more than likely doesn't have the model that I want to see in stock and Airstream was poorly represented at 2 of the 3 RV shows I have been to this year...where else are you going to look? They put the website up and treat it as an afterthought, in this day and age if you plan to do business with the general public you need a website as a doorway to bring your customers through. I know, because we do. We have had more than one person come to us via our website and because of the website. We have some issues with ours but so does Airstream and I assure you they make a helluva lot more on a single transaction than we do
Aaron
__________________
....so many Airstreams....so little time...
WBCCI #XXXX AIR #2495
Why are we in this basket...and where are we going
|
|
|
01-30-2007, 12:50 PM
|
#9
|
Rivet Master
2016 25' Flying Cloud
Sunnyvale
, California
Join Date: Jul 2003
Posts: 1,894
|
It must be a "Priorities.." thing...
Maybe it's the "Small town in midwest.." thing, but wbsite just seems to be suffering from lack of interest and investment, which may be part of asset redeployment strategy at Airstream.. It was probably outsourced as "project" and ongoing support agreements and updates may be suffering. If they're back-ordered and having production concerns, I'd scale back investing in web and marketing costs and put more bodies and inspectors on the line.. When things are slow, expect a rebound in marketing efforts..
FWIW, just returned from major SF Bay Area RV show, with Toscano there representing Airstream and 8 or 9 trailers on display (including Basecamp with stereo cranked up..). Literature was mostly for 2006 models, and several of display models were 2006 models as well.. Not much energy directed to "New and Exciting!!!" this year... Only 1 Classic Limited model, plus both 25 and 27 Safari SE FB models. Fairly low-key, and increasing emphasis on sales via internet at dealer level.. They are building huge new facility on opposite end of town, perhaps to match new facility for Manteca dealer opened last year.
__________________
Condoluminum
In Theory, there's no difference between Theory and Practice, but in Practice, there is usually a difference...
|
|
|
01-30-2007, 12:58 PM
|
#10
|
Rivet Master
1960 22' Safari
in the wilderness
, The great Mojave Desert
Join Date: Jun 2006
Posts: 4,077
|
It would prefer that the Airstream website showed the current models AND options.
When something interests me I go to Colonials site so I can see the actual item.
When I was shopping to purchase I was stymied by two things. The nearest dealer is hours away and the website is thin on actual trailer info and photo's. Thank heaven several dealers have good sites. That is what saved the day for me.
__________________
I'd rather be boon docking in the desert.
WBCCI 3344 FCU
AIR# 13896
CA 4
Yes, we have courtesy parking for you. About an hour North of Los Angeles.
|
|
|
01-30-2007, 01:01 PM
|
#11
|
Rivet Master
1967 26' Overlander
Huntsville
, Alabama
Join Date: Dec 2003
Posts: 3,018
|
From token to non-existent
Quote:
Originally Posted by wahoonc
... and Airstream was poorly represented at 2 of the 3 RV shows I have been to this year...where else are you going to look? ...
|
Airstream was not represented at all this year in North Alabama's RV show.
Tom
|
|
|
01-30-2007, 01:10 PM
|
#12
|
Guest
|
harsh? I don't know. It seems to me when you list the different models and then click on one and it say" photo's soon"" for over a year ,someones asleep at the wheel. A lot of potential buyers live hundreads of miles from an Airstream dealer. Me included. This isn't an attempt to limit the information to wet the potential customers appetite, or some brilliant marketing ploy, this is just arrogant neglect.Until recently they had pictures of 2004 models up.I deal with ebay sellers that provide more complete information for what they're selling.
|
|
|
01-30-2007, 01:12 PM
|
#13
|
4 Rivet Member
2007 27' Safari FB SE
LONDON
, ON
Join Date: Dec 2006
Posts: 276
|
According the official Airstream site there is no such thing as a Safari 27FB!
How about putting ANY specs and photos for the Safari 27FB on the site so I don't have to depend on the dealer that isn't always up to date? While we are at it, why should I have to call to get a pdf of the available options?
If the wonderful people in customer service can email or fax the list why can't they post it so I can look at it on the weekend. These are things that have been available on web sites for at least 5-8 years.
I agree that Colonial's site is great for showing freinds and family what we are getting. I had hoped the official AS site would have had the photos.
Just my $.02.
|
|
|
01-30-2007, 01:23 PM
|
#14
|
3 Rivet Member
2007 34' Classic
Pecos
, New Mexico
Join Date: Nov 2006
Posts: 124
|
My complaint is also that you cannot find a good representation of fabrics and finishes for interior. When I purchased a new 34' classic recently I had to search and search to find out what the fabric would look like. My dealer was of no help. I finally had to find a trailer in a nearby town to look at the fabric. Not really fair to the dealer since I was not going to purchase from him. Also, the website does not do a good job at all of representing options available on a specific model. When I contacted customer service about options it took nearly three weeks to get a response.
|
|
|
01-30-2007, 02:34 PM
|
#15
|
Rivet Master
2006 25' Safari FB SE
St. Cloud
, Minnesota
Join Date: Aug 2003
Posts: 13,280
|
My experiences would agree with those that want more from the mothership's website. I have dealt with several dealerships who sell multiple brands and they have tended not to maintain a broad inventory of Airstreams. The sales people at these dealerships know old units they have moved but demonstrated again and again that they knew nothing about just released options or models -- in our case it was July '05 and we were interested in the new 25' FB SE that didn't have the suicide door of the few '05 units. I learned to do my homework via AS Forums & our sources (Colonial, AS of Arkansas, etc), informed a different salesperson what homework to do before our visit, and put money down on our first trip to an out-of-state dealer.
Airstream's website received virtually no noticeable tweaking at the model year transition last May & June. I feel Airstream could enhance many buyer experiences by having an up to date website. Otherwise the dealer experience can feel too much like the car sales pitch where you're asked little more than "what color do you want?"
|
|
|
01-30-2007, 02:48 PM
|
#16
|
Rivet Master
2005 25' International CCD
1954 22' Flying Cloud
1957 22' Flying Cloud
Simi Valley
, California
Join Date: Dec 2005
Posts: 2,251
|
Agree 2x...
Quote:
Originally Posted by Pecos Pete
My complaint is also that you cannot find a good representation of fabrics and finishes for interior.
|
OK, i agree again. it's kind of like the TV show "Top Chef"; i can't smell or taste the food, but i still like the show. so i agree.
has anyone one taken the time to contact AS, and voiced this? i personally don't go to there website. i could care less. i do what everyone else does, i go to colonials web site. i can see why there the #1 dealer. however don't whine about the official website unless you've made it known to AS. kinda like not voteing and then complaining about the outcome? am i wrong, while listening to the whine, without cheese... (friendly observation).
so i agree.
see, that was easy.
kevin
|
|
|
01-30-2007, 02:54 PM
|
#17
|
3 Rivet Member
2007 34' Classic
Pecos
, New Mexico
Join Date: Nov 2006
Posts: 124
|
well, as they say, one man's opinion.
I think if you sell something that is considered top of the line, your website should be also. There really is no excuse for not representing current product on the website. And, yes Colonial does the job well.
|
|
|
01-30-2007, 03:21 PM
|
#18
|
Rivet Monster
1975 31' Sovereign
1980 31' Excella II
Sprung Leak
, North Carolina
Join Date: Jun 2003
Posts: 7,172
|
Quote:
Originally Posted by Kevbo10
OK, i agree again. it's kind of like the TV show "Top Chef"; i can't smell or taste the food, but i still like the show. so i agree.
has anyone one taken the time to contact AS, and voiced this? i personally don't go to there website. i could care less. i do what everyone else does, i go to colonials web site. i can see why there the #1 dealer. however don't whine about the official website unless you've made it known to AS. kinda like not voteing and then complaining about the outcome? am i wrong, while listening to the whine, without cheese... (friendly observation).
so i agree.
see, that was easy.
kevin
|
Yes...several times!
Aaron
__________________
....so many Airstreams....so little time...
WBCCI #XXXX AIR #2495
Why are we in this basket...and where are we going
|
|
|
01-30-2007, 03:59 PM
|
#19
|
Guest
|
Kevin you can call it a whine or what ever you want. and... Yes , I've mentioned it directly to Airstream and although I couldn't see the person I was talking to, I got the impression it was pretty much like the " deer in the headlights" response. Look , I would think that the website is Airstreams 'first line' in sales. Anyone interested does a little research by going on line.This is their opportunity to wow the customer.What do you get? Old, outdated incomplete and by the photographs, sometimes misleading information. By all definitions an inferior representation of the product. Look at how many complaints on this website about the poor quality in 2003-4 and 5 it took to start seeing an Airstream leave the line that didn't have major quality control problems. You know" some assembly required". My 2007 Classic is almost without fault.But the website.......stinks.
|
|
|
01-30-2007, 04:50 PM
|
#20
|
Rivet Master
1997 34' Limited
Young Harris
, Georgia
Join Date: Feb 2003
Posts: 981
|
Quote:
Originally Posted by Kevbo10
seems overly harsh. did you pickup the phone, call and ask?
just curious,
kevin
|
Good point. I checked Airstream.com, and they are designed by Velocity7. So, I send an email to Velocity7 asking their opinion. Here is a copy of my email to them:
"Howdy. As a result of on-line forum discussions of how outdated and incomplete the Airstream Company
website is, I thought I would email and ask for your
opinion. Your company (Velocity7) has nice things to
say about the Airstream, and the site. However,
several shortcomings have again and again driven
traffic away to seek information from alternative
sources.
1. The lack of current photos ("Photos coming soon"),
even after a full year.
2. Late updates to announcements: several months can
go by before a factory-announced feature/model/change
is posted on the website. Industry buzz drives
traffic, but not to Airstream.com. For example, the
Airstream website still does not acknowledge a Safari
27FB model, which is being sold at dealers now.
3. Outdated pictures: until recently, they had
pictures from the 2004 models that apparently did not
show the latest and greatest, even though Airstream
had upgraded models each year.
Just wanted to know what is going on with the website
so I can post a message for the forum.
Thanks.
Phil Abernathy
Owner of 1961 24' Airstream Tradewind
Member AirstreamForums.com" I hope I haven't gone too far!
__________________
Phil and/or Sue w/ Cheryl & Annie and Stuart
(Buffett RIP 9/15/08, Gus RIP 12/22/15)(Roger RIP 12/30/20, Penny RIP 6/14/21)
1997 34' Excella WBCCI 5936
'09 Dodge Cummins Ram 3500 Crew 4x4 auto
AIR 1753
|
|
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
Recent Discussions |
|
|
|
|
|
|
|
|
|
|
|