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08-24-2014, 08:26 PM
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#1
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Moderator
2015 25' FB Flying Cloud
2012 23' FB Flying Cloud
2005 25' Safari
Santa Rosa Beach
, Florida
Join Date: Jul 2006
Posts: 13,153
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Lucy's Hensley Bites the Dust
Lucy is now stranded in Moses Lake, Washington. This morning when I started to get Lucy hooked up, I noticed that the Hensley was not reacting quite right. Upon closer inspection my heart sank as I realized that the upper and lower sections of the Hensley had separated exposing the upper bearing set.
SuEllyn called Hensley and left a message. we didn't expect a quick response as it was Sunday afternoon in Michigan. Within ten minutes, Aaron from Hensley called us back. I described the situation to him, and he suggested against trying to tow with in this condition. He said that he will contact us tomorrow morning and start arrangements to get a new Hensley to us. As we are the original owners, it is under warranty.
Our Hensley in number 8332 and we have had it almost ten years. We have towed two Airstreams with it totaling approximately 130,000 miles.
We will see how tomorrow works out. We couldn't be any further from home in the lower 48. Fortunately we noticed the problem at a campground as opposed to along the highway somewhere.
Here are a couple of pictures.
Brian
__________________
SuEllyn & Brian McCabe
WBCCI #3628 -- AIR #14872 -- TAC #FL-7
2015 FC 25' FB (Lucy) with ProPride
2020 Silverado 2500 (Vivian)
2023 Rivian R1T (Opal)
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08-24-2014, 08:37 PM
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#2
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Rivet Master
1994 30' Excella
alexandria
, Kentucky
Join Date: Aug 2004
Posts: 2,310
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Tough luck!
You will need to pull the Hensley off and disassemble. If you have ever packed a wheel bearing then the job shouldn't be too tough. A local garage could help.
At a minimum it will likely need new bearings, races and seals. It is possible that the spindles could be chewed up and needs replacing.
Maybe they will just send you a refurbished hitch head......
Has your hitch ever been taken apart to maintenance the bearings?
I have disassembled two hitches and painted them. Each time the bearings were full of moisture and rust. The remaining grease was just a gooey mess.
__________________
Steve, Christy, Anna and Phoebe (Border Collie)
1994 Classic 30'11" Excella - rear twin
2009 Dodge 2500, 6 Speed Auto, CTD, Quad Cab, Short Bed
Hensley Arrow hitch with adjustable stinger
WBCCI # 3072
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08-24-2014, 08:44 PM
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#3
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Rivet Master
1991 34' Excella
1963 26' Overlander
1961 26' Overlander
Central
, Mississippi
Join Date: Nov 2006
Posts: 5,919
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Like crispy said, the internals are just like your axle hub bearings. If you get hung up too long, head for an old school auto repair and they should not have to much trouble.
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08-24-2014, 09:02 PM
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#4
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Rivet Master
2007 30' Classic
Oswego
, Illinois
Join Date: Jul 2010
Posts: 13,655
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Unless the shaft broke down at the castellated nut area, I'd wager the lower bearings have come apart. I also would like to know the maintenance history of your repacks and inspections. I hear water can find its way to the lower bearing set as the seals age. I disassembled mine and repacked and inspected when I repainted 2 years ago. All looked good and mine is about 14 years old (Serial# label is long gone, but Hensley after describing some features on it, said it was about a 2000 model) but PO didn't appear to have used it much by the wear patterns on it.
How about popping off the bottom bearing cups and getting some pics and notes, Brian. Might be most helpful.
__________________
-Rich-
"If the women don't find you handsome, they should at least find you handy." - Red Green
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08-24-2014, 09:16 PM
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#5
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Rivet Master
1999 34' Excella
Currently Looking...
Hillsboro
, Texas
Join Date: Feb 2013
Posts: 6,406
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Anyone way up yonder can step up and help?
__________________
Peace and Blessings..
Channing
WBCCI# 30676
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08-24-2014, 10:11 PM
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#6
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Rivet Master
2002 19' Bambi
Lafayette
, California
Join Date: May 2005
Posts: 1,554
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Quote:
Originally Posted by moosetags
Within ten minutes, Aaron from Hensley called us back. I described the situation to him, and he suggested against trying to tow with in this condition. He said that he will contact us tomorrow morning and start arrangements to get a new Hensley to us. As we are the original owners, it is under warranty.
Brian
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Rather than follow the suggestions of taking apart and rebuilding, if it were me, I would just wait until the new unit from Hensley arrives.
Although we have never had any problem like yours with our Hensley, the company's reaction to any request from me has been very prompt. I suspect those with a ProPride have the same experience. Two companies with good products and ready to help their customers.
Tim
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08-24-2014, 10:15 PM
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#7
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Rivet Master
2007 30' Classic
Oswego
, Illinois
Join Date: Jul 2010
Posts: 13,655
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I'm not suggesting rebuilding. I am really curious what the condition of the lower bearings are, and if they have been wet for a period of time. That would tell the rest of us to up our maintenance game. The exposed upper bearings look pretty dry and crusty in the pic.
__________________
-Rich-
"If the women don't find you handsome, they should at least find you handy." - Red Green
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08-25-2014, 05:44 AM
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#8
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Rivet Master
Currently Looking...
Mantua
, Ohio
Join Date: Jul 2005
Posts: 7,062
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Lots of miles! Anything can wear out, even with proper maintenance. Seems I remember you rebuilding it a few years ago? Not a fan of the hitch, but am a fan of the company and their service.good luck, jim
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08-25-2014, 06:20 AM
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#9
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Rivet Master
2007 30' Classic
Oswego
, Illinois
Join Date: Jul 2010
Posts: 13,655
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Yes, I had a new to me, used, unit that needed painting, so a complete disassembly was in order. It got new seals, spring bar bushings and bar retainers, which are all maintenance pieces. This experience, could help us with a maintenance schedule, as Brian has used his pretty much full time...not much "lot rot". I am really curious whether a repack every 25,000 or X years is a good idea. Also, I would like to know if there was evidence of water in the lower bearing. If so, I think a sealer around the cups might be in order. Yes, it is a lot of miles and things do wear out, but this is a setup just like an old front wheel bearing setup in a truck and repacks were required every 15,000 to 25,000 miles and it wasn't uncommon for bearings to be replaced relatively often.
Now these bearings don't spin at the speeds of wheel bearings, but it looks like there might be some maintenance/inspection requirements that Hensley, (and I would suggest , PP) don't discuss in their literature.
__________________
-Rich-
"If the women don't find you handsome, they should at least find you handy." - Red Green
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08-25-2014, 10:12 AM
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#10
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Moderator
2015 25' FB Flying Cloud
2012 23' FB Flying Cloud
2005 25' Safari
Santa Rosa Beach
, Florida
Join Date: Jul 2006
Posts: 13,153
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After discussion with Aaron at Hensley this morning, we have decided to have Hensley send us a replacement head unit. We discussed rebuilding Lucy's old unit here, and felt that there were too many chances that we would not be able to do it on site.
The UPS freight on the replacement unit is $95 and we will have to return our old unit which will be another $95. I guess $200 is not so bad to get going again.
Hensley told me that the replacement unit will continue to be warranted.
The replacement unit will arrive here on Friday.
Brian
__________________
SuEllyn & Brian McCabe
WBCCI #3628 -- AIR #14872 -- TAC #FL-7
2015 FC 25' FB (Lucy) with ProPride
2020 Silverado 2500 (Vivian)
2023 Rivian R1T (Opal)
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08-25-2014, 10:29 AM
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#11
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Retired.
Currently Looking...
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, At Large
Join Date: Jun 2003
Posts: 21,276
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Brian, you are wise to not attempt the repair. I have a head assembly in my basement with this problem, and one of the spindle arms had bent when the bearing failed. You would not be able to get everything back together again.
__________________
Meddle not in the affairs of dragons, for you are crunchy, and taste good with ketchup.
Terry
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08-25-2014, 10:48 AM
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#12
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Moderator
2015 25' FB Flying Cloud
2012 23' FB Flying Cloud
2005 25' Safari
Santa Rosa Beach
, Florida
Join Date: Jul 2006
Posts: 13,153
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Quote:
Originally Posted by overlander63
Brian, you are wise to not attempt the repair. I have a head assembly in my basement with this problem, and one of the spindle arms had bent when the bearing failed. You would not be able to get everything back together again.
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Thanks, Terry. I felt that this was the best choice under the circumstances. If this had happened at home, I would have at least taken the unit apart to see if I could determine a cause for the failure.
Being 3,000 miles from home and in the middle of a big journey, we just want to get Lucy operational and continue our trip.
Thing like this must be taken in stride if we want to continue our Airstream adventures.
Brian
__________________
SuEllyn & Brian McCabe
WBCCI #3628 -- AIR #14872 -- TAC #FL-7
2015 FC 25' FB (Lucy) with ProPride
2020 Silverado 2500 (Vivian)
2023 Rivian R1T (Opal)
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08-25-2014, 11:46 AM
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#13
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Rivet Master
2010 25' FB Flying Cloud
Davenport
, Iowa
Join Date: Sep 2007
Posts: 2,145
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A "hint" on shipping, if one were to ship from one business to another business the rates are considerably less.
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08-25-2014, 12:01 PM
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#14
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Moderator
1968 17' Caravel
Battle Ground
, Washington
Join Date: Dec 2002
Posts: 12,253
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Quote:
Originally Posted by moosetags
Thing like this must be taken in stride if we want to continue our Airstream adventures.
Brian
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That's the spirit! But I just want to send my condolences, because I can't imagine anywhere I would LESS want to be stranded for a week than Moses Lake, WA. But on the bright side, you are close enough you could probably drive down and visit Janet while you're out there
__________________
Stephanie
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08-25-2014, 12:18 PM
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#15
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Rivet Master
2019 27' Tommy Bahama
Roseville
, California
Join Date: Sep 2004
Posts: 679
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We are also Hensley owners....ours is close to 9 years old....it's good to know that Hensley responds to its customers so quickly and responsibly! We have always been religious about keeping the unit lubricated and have even stopped along the way during our travels to puck up new lubricant. Brian, I hope things go well for you when you remove/replace your Hensley! Enjoy the rest of your trip!!!
__________________
2019 27' Airstream Tommy Bahama
2011 GMC 3500HD Duramax
AIR #6287
TAC #CA-26
WBCCI #3933/4CU
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08-25-2014, 01:55 PM
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#16
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Rivet Master
2014 25' Flying Cloud
Cuddebackville
, New York
Join Date: May 2007
Posts: 4,333
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Quote:
Originally Posted by moosetags
Lucy is now stranded in Moses Lake, Washington.
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I've never been to odes Lake, but I can think of a lot of places that would be worse to be stranded.
__________________
2014 25' Flying Cloud Rear Twin
2019 Ford Expedition Platinum
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08-25-2014, 03:03 PM
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#17
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Rivet Master
2007 30' Classic
Oswego
, Illinois
Join Date: Jul 2010
Posts: 13,655
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yeah, I was stranded once in downtown Birmingham with an SOB broken leaf spring....a unique and rare spring pack. NO FUN.
Sent from my iPad using Airstream Forums
__________________
-Rich-
"If the women don't find you handsome, they should at least find you handy." - Red Green
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08-25-2014, 04:02 PM
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#18
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3 Rivet Member
1973 25' Tradewind
1962 22' Safari
Augusta
, Georgia
Join Date: Aug 2011
Posts: 169
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Quote:
Originally Posted by dznf0g
yeah, I was stranded once in downtown Birmingham with an SOB broken leaf spring....a unique and rare spring pack. NO FUN.
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I've heard this story before:
Quote:
Originally Posted by Chuck Berry - Promised Land
We had motor trouble it turned into a struggle Half way 'cross Alabama
And that 'hound broke down and left us all stranded In downtown Birmingham
Straight off, I bought me a through train ticket Ridin' 'cross Mississippi clean
And I was on that midnight flier out of Birmingham Smoking into New Orleans...
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08-25-2014, 06:04 PM
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#19
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Rivet Master
2007 Interstate
Normal
, Illinois
Join Date: Jan 2009
Posts: 18,051
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Quote:
Originally Posted by moosetags
Thing like this must be taken in stride if we want to continue our Airstream adventures.
Brian
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There ya go.
Maggie
__________________
🏡 🚐 Cherish and appreciate those you love. This moment could be your last.🌹🐚
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08-25-2014, 10:04 PM
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#20
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Moderator
2015 25' FB Flying Cloud
2012 23' FB Flying Cloud
2005 25' Safari
Santa Rosa Beach
, Florida
Join Date: Jul 2006
Posts: 13,153
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Quote:
Originally Posted by Stefrobrts
That's the spirit! But I just want to send my condolences, because I can't imagine anywhere I would LESS want to be stranded for a week than Moses Lake, WA. But on the bright side, you are close enough you could probably drive down and visit Janet while you're out there
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Moses Lake is not that bad. What we didn't realize is that most of eastern Washington is a desert. Other than the areas that have been irrigated for agriculture, it pretty much looks like Arizona or New Mexico.
Heck, Moses Lake has a new Super Wal-Mart. We don't feel stranded at all.
Brian
__________________
SuEllyn & Brian McCabe
WBCCI #3628 -- AIR #14872 -- TAC #FL-7
2015 FC 25' FB (Lucy) with ProPride
2020 Silverado 2500 (Vivian)
2023 Rivian R1T (Opal)
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