Hi
How is *your* use/store switch wired? Some examples are wired so that the charger is not connected in the "store" position.
Since the switch is *not* a "battery disconnect", regardless of its position, the batteries will go flat if the charger is not running. If this happens when you are plugged in, the converter might be broke or a breaker could be tripped. It could also be a fuse.
A multimeter is your friend in this case. Measure the voltage at the battery terminals when shore power is unplugged. It will be something less than 12.8V and (hopefully !!!) above
12V. If it is down around 10V, you will have trouble operating things.
Next plug into shore power. If the converter is working, the voltage on the battery should go up from wherever you read with no shore power. After 24 hours plugged in, the battery terminals should be up above 13V.
Bob