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04-13-2018, 06:03 AM
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#1
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Rivet Master
2017 28' International
Jim Falls
, Wisconsin
Join Date: Jul 2017
Posts: 2,311
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Vents Coming Down/Bath Vanity Door Opening
Have 2017 International Serenity. I have 2 problems:
1) The vanity door does not stay closed during transit. It is a heavy door since it has glass on it. And it slants backward which means more weight is put on the door than a completely vertical door. I've ordered a second latch to put on it, but not sure that will work. Anyone else have this problem? Solution?
2) The other thing is that I have 2 metal vents that keep coming down in transit. I've thought of glueing them up there, but not sure I want to do that. Anyone have a solution for this as well?
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04-13-2018, 07:40 AM
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#2
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Lost in America
2015 27' FB International
2006 25' Safari FB SE
2004 19' International CCD
Santa Fe
, New Mexico
Join Date: Feb 2007
Posts: 2,156
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Warranty issue, see dealer.
__________________
This is the strangest life I've ever known - J. Morrison
2015 Airstream International Serenity 27FB
2017 Chevy Silverado 2500HD Duramax Diesel
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04-13-2018, 09:11 AM
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#3
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Airstream Ambassador
Jackson Center
, Ohio
Join Date: Feb 2017
Posts: 742
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Hi Daquenzer,
We're very sorry to learn about the issues you described in your 2017 28' International. Please send me a direct message with your contact information and the last 6 digits of your VIN so we can share it with our Customer Service and Technical Support team.
You can also reach Airstream Customer Service and Technical Support at customer_support@airstream.com
We look forward to helping you get this resolved.
__________________
Official account for Airstream, Inc.
Airstream Customer Service and Technical Support can be reached at 1 (877) 596-6111, option 1.
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04-13-2018, 09:41 AM
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#4
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3 Rivet Member
2017 23' International
Austin
, Texas
Join Date: Dec 2015
Posts: 153
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Quote:
Originally Posted by Daquenzer
Have 2017 International Serenity. I have 2 problems:
1) The vanity door does not stay closed during transit. It is a heavy door since it has glass on it. And it slants backward which means more weight is put on the door than a completely vertical door. I've ordered a second latch to put on it, but not sure that will work. Anyone else have this problem? Solution?
2) The other thing is that I have 2 metal vents that keep coming down in transit. I've thought of glueing them up there, but not sure I want to do that. Anyone have a solution for this as well?
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Then vents will stay in better if you bend out the little tabs. That's all the dealer is going to do it bend them out and stick them back in the vent hole. Don't bend them too far or they will break but it's an easy fix. AS is aware of this issue it happens on all ducted units.
Vanity mirror you need a stronger latch
__________________
The older I get , the better I was.
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04-13-2018, 10:47 AM
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#5
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Rivet Master
2017 28' International
Jim Falls
, Wisconsin
Join Date: Jul 2017
Posts: 2,311
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I did send in a message to customer service. Thanks.
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04-14-2018, 09:39 AM
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#6
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Reads a lot
2017 30' Classic
Titusville
, Florida
Join Date: Dec 2016
Posts: 1,209
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I would certainly contact Airstream about the door but you can probably fix the vents yourself but do be careful. A little adjustment should do the trick. As others have said, AS is aware of the vents. Happens a lot on the ducted system. I gave up and was able to score the last 10 simple round pop in screens at the factory. I hated the directional vents.
__________________
Lauri
She Believed She Could so She Did.
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04-14-2018, 09:44 AM
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#7
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4 Rivet Member
2007 25' Safari FB SE
North/East
, New Jersey
Join Date: Nov 2006
Posts: 367
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[QUOTE=Daquenzer;2088631]Have 2017 International Serenity. I have 2 problems:
1) The vanity door does not stay closed during transit. It is a heavy door since it has glass on it. And it slants backward which means more weight is put on the door than a completely vertical door. I've ordered a second latch to put on it, but not sure that will work. Anyone else have this problem? Solution?
Daquenzer.... I had a similar problem on my 2007 with the vanity mirror door opening during transit. I added an additional plastic latch to the opposite end of the original latch and it never opened during transit again.
__________________
2007 Safari 25' FBSE LS
2006 GMC Sierra 2500HD Crew Cab 4WD Duramax
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04-14-2018, 10:39 AM
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#8
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Rivet Master
2017 28' International
Jim Falls
, Wisconsin
Join Date: Jul 2017
Posts: 2,311
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[QUOTE=2dabeach;2089115]
Quote:
Originally Posted by Daquenzer
Have 2017 International Serenity. I have 2 problems:
1) The vanity door does not stay closed during transit. It is a heavy door since it has glass on it. And it slants backward which means more weight is put on the door than a completely vertical door. I've ordered a second latch to put on it, but not sure that will work. Anyone else have this problem? Solution?
Daquenzer.... I had a similar problem on my 2007 with the vanity mirror door opening during transit. I added an additional plastic latch to the opposite end of the original latch and it never opened during transit again.
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Thanks for the info. I did order a heavy duty latch to add to the one there. So if that works will be an easy fix.
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04-14-2018, 10:42 AM
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#9
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Rivet Master
2017 28' International
Jim Falls
, Wisconsin
Join Date: Jul 2017
Posts: 2,311
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Quote:
Originally Posted by kendrick.l.j
I would certainly contact Airstream about the door but you can probably fix the vents yourself but do be careful. A little adjustment should do the trick. As others have said, AS is aware of the vents. Happens a lot on the ducted system. I gave up and was able to score the last 10 simple round pop in screens at the factory. I hated the directional vents.
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I don’t care for the directional vents either. I just have 2 that are a problem. I will probably try to make the hole smaller by adding duct tape to the outside edges to make them fit tighter.
But I may ask about those pop in screens. That sounds like a better way to go. Maybe if the get enough complaints they will think about using them again.
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04-14-2018, 03:45 PM
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#10
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2 Rivet Member
2017 25' Flying Cloud
tarzana
, California
Join Date: Jan 2018
Posts: 37
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Quote:
Originally Posted by Daquenzer
Have 2017 International Serenity. I have 2 problems:
1) The vanity door does not stay closed during transit. It is a heavy door since it has glass on it. And it slants backward which means more weight is put on the door than a completely vertical door. I've ordered a second latch to put on it, but not sure that will work. Anyone else have this problem? Solution?
2) The other thing is that I have 2 metal vents that keep coming down in transit. I've thought of glueing them up there, but not sure I want to do that. Anyone have a solution for this as well?
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I have had the same problem many times with the vents. Open the door at the camp site, and there they are laying on the floor. When i told the service mgr at my dealership, he put his up to the vent and it fell right into his hand. That usually never happens.
So, tell your dealership to fix them, i am certain they will. If it continues to happen, I will use Gorilla tape.
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04-14-2018, 09:08 PM
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#11
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1 Rivet Member
2018 30' Classic
Birch Bay
, Washington
Join Date: Aug 2014
Posts: 16
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I had the vent problem on five of mine—put a couple dabs of silicone caulking on the ceiling under each of the vents and have not had a recurrence of them falling and I’ve been ebb overr some pretty bumpy roads since the fix.
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04-15-2018, 10:42 AM
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#12
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Rivet Master
2017 28' International
Jim Falls
, Wisconsin
Join Date: Jul 2017
Posts: 2,311
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Good idea. Thanks. Simple fix.
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05-30-2018, 10:13 AM
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#13
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Rivet Master
2017 28' International
Jim Falls
, Wisconsin
Join Date: Jul 2017
Posts: 2,311
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Just went on another trip.
1). The extra latch on the vanity was the fix I needed. Vanity stayed closed.
2). The silicone caulking (a dab on each side of the vent) worked as well. Vents stayed up.
Thanks for the suggestions. PROBLEM SOLVED.
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