View Poll Results: What did you think of repairs you had done at Jackson Center?
LOUSY! They charged a lot and did not check their work! 1 3.70%
Disappointing! Their work wasn't any better than local shops. 5 18.52%
Okay, but I probably could have done just as well locally. 3 11.11%
GREAT! They did everything as expected and charged less than local shops! 18 66.67%
Voters: 27. You may not vote on this poll

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Old 05-08-2010, 12:37 PM   #29
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1984 31' Airstream310
Dunsmuir , California
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We've been to the service center twice. In each case our experience was disappointing. They generally seemed uninterested in working on our rig. (1984 motorhome). The told me they couldn't repair the levelers with the notation "no parts". We I contacted HWH they said they have parts for everything they have ever made. When I tackled the levelers I had no trouble getting parts.

They say they do chassis work but I had to insist that they order parts to repair the dash air.

I asked them to install street-side widow awnings. They were totally uninterested.

On items made by Airstream they were fine except when they said parts were NLA. In these cases they didn't offer any alternatives or work-arounds. I have been to other RV MFG Service Centers. They seemed to work very hard at making owners of vintage products feel welcome and valued.
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Old 05-09-2010, 12:25 AM   #30
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2005 25' Safari
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This thread certainly gives one cause for pause. I can't comment on service at JC but the build quality of my 2005 Safari SE is certainly not in keeping with the price I paid for the RV. I bought mine used(1.5 years old at the time) and contemplated taking it up to JC for some service work since the A/S dealer went out of business here in Cookeville but instead decided to do the work myself. I've recrimped the fittings under the sink that leaked, replaced the shower valve, resealed the skylight, resealed the vent fans and fixed the stripped holes holding the vent fan trim pieces and am working on the panel in the rear of the trailer where the sheetmetal has puilled off of the rivets because the rivets were installed too close to the edge of the panel. In addition, when I called AS service they advised that the piping under the sink is 3/8" tubing when in actual fact the size is 1/2". This makes a difference because sourcing fittings isn't just a stroll to the local Lowes. I have yet to figure out how to repair the sender in the fresh water tank to properly show the water level as at the present when as little as 4 gallons are depleted, the indicator shows that tank level in the red.

There is rust and corrosion all over the vehicle where galvanized parts and fasteners were used and paint misapplied that will force me to do paint repairs and rust removal. When I asked for the paint code I was told I would have to buy paint from AS. BS, there is no way I'll source paint from AS, I'll get it mixed locally and make the repairs myself. There are English fasterners all over the vehicle but the marker lights used galvanized metric fasteners that rusted and looked horrid, so these got replaced. The tail light housings are corroded (yes, Aluminum does corrode) in spots which will necessitate removal, abrasive sanding and brush finishing with clear coat reapplied to restore their orginal finish. Every fastener exposed to the elements should be CRES so there is no chance of corrosion. Rust stains are a pain to deal with and galvanized, zinc coated or other cheap fasteners aren't in keeping with the quality of this trailer.

All in all, the RV is great to pull but I've seen a lot of JayFeathers and Dutchman's the same age and older than my AS that have needed none of the maintenance that my AS needs right now and those trailers cost a fraction of what an AS does.

After reading this thread, it seems to me that I will be better equipped to handle the repairs than the factory will and that is a major dissappointment to me.

TM
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Old 05-09-2010, 05:11 AM   #31
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2014 25' Flying Cloud
Cuddebackville , New York
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My experience with JC was terrific. They fixed a leak that others had tried to correct twice before. When I asked about changing a non-powered vent to a MaxxAir I was advised to get one and bring it with me and they'd install it (as they don't carry them). That was fine with me- I probably got a better price on it that way. The installation was just fine, as were the other items they took care of. Communication was very good they whole time. Throw in free camping at the Terraport and a chance to talk to other owners and several company personnel as a bonus.

Our only regret was that Sam couldn't make the trip with me. So we'll stop by on a trip this fall so she can see the place and take the tour.
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Old 05-09-2010, 05:49 AM   #32
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1996 34' Excella
Locust Grove , Virginia
Join Date: Apr 2006
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We had an excellent experience at JC.

Apparently, quality control for model year 2008 was not in Airstream's vocabulary.

We had a 6 page list that we discussed with the service writer prior to going there. He paid attention to what I had to say and made notes on all of the items. Keep in mind, that the work was done under warranty so we paid nothing for the repairs.

We dropped off the AS on the return of a camping trip not too far from JC, left it for about a week while they did the repairs and returned to pick it up. When we arrived, the Service writer had our list, went through the trailer with us, looking at each item, asked questions if he wasn't clear on what was needed and took a considerable amount of time with us. Additionally, he introduced us to the two technicians who they had assigned to do the work who also reviewed the items with us.

They called when it was finished and I drove back to pick it up. One of the technicians went through the AS with us and over each item. Only after we told them we were satisfied with the work, did they ask us to sign off on it.
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Old 05-09-2010, 11:27 AM   #33
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Quote:
Originally Posted by TMoore View Post
... I have yet to figure out how to repair the sender in the fresh water tank to properly show the water level as at the present when as little as 4 gallons are depleted, the indicator shows that tank level in the red...
typically this is just a calibration issue.

calibration of the micropulse sensor/tank is covered in a small booklet that part of the owners packet...

the calibration guide is also online at the vendors website.

many threads here on doing this here too and the tricks to getting it right.

Quote:
Originally Posted by TMoore View Post
,,,paint misapplied that will force me to do paint repairs and rust removal. When I asked for the paint code I was told I would have to buy paint from AS. BS, there is no way I'll source paint from AS, I'll get it mixed locally and make the repairs myself...
paint misapplied?

i've never seen that in an oem stream, maybe the previous owner or dealer/service folks are responsible for this.

what exactly is MISapplied and where?

IF this is an assembly line issue, it's really NOT the fault of the SERVICE center (these are 2 separate facilities)

the tongue/belly wrap paint is extremely durable in my experience and the rattle cans a/s sells are exceptionally good paint.

but folks 'personalize' streams everyday, so go for locally mixed custom paint and have fun!
_____________

the poll CHOICES are silly. the wording makes them all of limited use.

folks who haven't BEEN to the service center should NOT form an option from what others experience.

while i've had B- service once or twice, i've also had A and A+ service many other times.

hourly labor charges are NOT lower at the service center, how/why could they be?

some things they do MUCH more efficiently than other shops simply from experience and in those cases the cost may be less.

the free camping and full hookups, coffee and COOKIES do offset SOME of the travel costs.

cheers
2air'
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Old 05-09-2010, 05:31 PM   #34
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2008 25' Safari FB SE
Grand Junction , Colorado
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TM, don't confuse the factory and the service center. It's almost like they are 2 different companies. The factory does some sloppy work, doesn't change and improve with the times easily and seems to be isolated from contemporary reality. Top management seems to condone and protect this attitude and overcharges for the product.

The service center does far better work than the factory. The mechanics know about the factory problems but are apparently either neither consulted nor listened to. Management claims there is an interchange of info between departments, so maybe the factory just doesn't listen. Our two trips to the service center were positive, though I'm sure they screw up sometimes as we all do. The service center fixed some things at no charge even though they weren't warranty items.

There's also wifi while you wait and hot chocolate, but I never saw any cookies there.

Gene
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Old 05-09-2010, 05:45 PM   #35
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Lorain County , Ohio
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cookies

The cookies are there! They even had some no sugar added cookies for us diabetic types. They are all yummy. And the free hot chocolate and lots of coffee are a plus too!
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Old 05-09-2010, 06:53 PM   #36
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2004 30' Classic
Hillsborough , New Jersey
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I purchased a used 2004 Classic 30 footer in 2007. The people from whom I purchased it didn't use it very much because the husband became ill. I paid " a good penny" for it thinking I would be buying the "cadillac" of trailers. I found a number of quality control issues with the trailer and we took it to JC. I have to say I was pleased with their work and they actually fixed some of the warranty issue without charging me. I found Chris Burch and his crew to be professional and pleasant to deal with. I was disappointed in the fact that the quality of the Airstream trailer is not quite what I expected. For instance the front skylight was not properly installed and the skylight company refused to replace it. Now
I just noticed that the one in the back of the trailer is also not properly installed and I have to replace it at my expense.
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Old 05-09-2010, 07:11 PM   #37
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2005 25' Safari
Cookeville , Tennessee
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Quote:
Originally Posted by 2airishuman View Post
typically this is just a calibration issue.

calibration of the micropulse sensor/tank is covered in a small booklet that part of the owners packet...

the calibration guide is also online at the vendors website.

many threads here on doing this here too and the tricks to getting it right.



paint misapplied?

i've never seen that in an oem stream, maybe the previous owner or dealer/service folks are responsible for this.

what exactly is MISapplied and where?

IF this is an assembly line issue, it's really NOT the fault of the SERVICE center (these are 2 separate facilities)

the tongue/belly wrap paint is extremely durable in my experience and the rattle cans a/s sells are exceptionally good paint.

but folks 'personalize' streams everyday, so go for locally mixed custom paint and have fun!
_____________

the poll CHOICES are silly. the wording makes them all of limited use.

folks who haven't BEEN to the service center should NOT form an option from what others experience.

while i've had B- service once or twice, i've also had A and A+ service many other times.

hourly labor charges are NOT lower at the service center, how/why could they be?

some things they do MUCH more efficiently than other shops simply from experience and in those cases the cost may be less.

the free camping and full hookups, coffee and COOKIES do offset SOME of the travel costs.

cheers
2air'
Good advice which I will use regarding the water level issue. Thanks for that BTW.

I haven't had the time to tackle that one but it is on my list. As far as paint misapplied, what I mean by that is there is way too much surface rust on the frame of this RV and if the surfaces had been properly prepped and the paint applied correctly I wouldn't be seeing the surface rust that I'm currently seeing.

When I fix the tail light housings I'll post before and after pics to show what I had to do to fix those.

TM
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