For those who didn't happen to see my post last week... Had a wind storm up here (Duluth, MN) a week and a half ago. Lost a 43' pine tree... Yup, managed to find the top of my new (one year old) Bambi! The damage was severe enough to have pushed the indentation all the way through to the interior!
After I got over the shock I realized I had a total of one week to get it repaired or take it on our family vacation trashed! After calling a "local shop" I realized getting it repaired probably was out of the question. Then called Jackson Center to see if they had any suggestions - they said if I could figure out how to get it there by Monday (last week) they could assure me of geting it done by the next weekend!
Took the road trip to OH last Sarurday and tracked with them during the week. They finished on Wednesday. I returned Friday afternoon to find my rig looking better than new (NO KIDDING)! The service advisor for my repair was Chris Burch. The people down there are absolutely terrrific! From the receptionist to the service folks (even to the biling person) they all exceed expectation and I can hardly believe I am about to leave on my trip with what loks like a brand new rig!
Anyone with serious damage ought to know about how you will be handled by the AS team! More importantly, prospective buyers of AS products should know what to expect after the sale! As bad as I felt about my trailer damage, I simply cannot say enough about the great customer service received "back-home"!
Customer service isn't dead! It is alive and well in Jackson Center, OH!