Airstreamlife Return policy

[Woosch]

I purchased two items from Airstreamlife some time ago and wasnt able to try them out until recently. As it turns out, the items didn't work and I asked for a refund. Since it was more than 30 days (which is their policy) they said no to a refund or credit.
So, if your thinking about buying something from Airstreamlife, you better be sure you are within the 30 days because they are not flexible.
I won't be using them again.
Cheers

[AgBullet]

Hard to see why you would fault them for adhering to a stated policy.

[Lily&Me]

Maybe contact your credit card company about challenging the charges since AirstreamLife won’t take the items back.

Maggie

[AirstreamJim]

Originally Posted by Lily&Me

Maybe contact your credit card company about challenging the charges since AirstreamLife won’t take the items back.

Maggie

I don't understand the rationale behind forcing a small company to deviate from their very clear policy (https://store.airstreamlife.com/pages/returns-refunds). Most retailers large and small (with the glaring exception of Walmart) have time limits on returns, including Amazon. Initiating a charge-back because you don't like their policy isn't fair or, in my opinion, even ethical.

If the OP decides to go this route and the credit card bank does its job properly, they'll see that the retailer simply adhered to its clearly-stated policy, and they'll deny the chargeback.

At least, I hope they would.

Jim

[Lily&Me]

What does the company lose by issuing a refund or credit, unless the returned items are damaged or otherwise not able to be resold?

Does everyone read return policies before purchasing in otherwise good faith?

And policies are not laws, so exceptions can be made.

It seems on the face of it unreasonable, to me, and I would contact my credit card company.

Maggie

[AirstreamJim]

Originally Posted by Lily&Me

And policies are not laws, so exceptions can be made.

Yes, they are policies, not laws. Let the company decide whether they want to make an exception. Don't put a gun to their head and hold your hand out for the refund.

If they don't want to make an exception, then that customer service decision is on them, and they can take their lumps in the marketplace. But it's their decision.

And as for reading the refund policy before buying? Very few, I'm sure. But maybe I'm just Mr. Too-Good, because if I need to return something I sure do look at the policy before I call them. If I'm outside their policy window, I'll ask nicely if they'll make an exception, and if they won't, I take my lumps and move on with life.

Jim

[Hittenstiehl]

I would also be adverse to going the credit card route.

There was a clearly stated policy.
It was not a unreasonable policy.
The purchaser missed the return window.
Cut your losses.

I feel it's like backdooring to override the policy that was clear in the first place. And why "use" the credit card company to accomplish this.

That's like asking to see the manager when one doesn't get the answer they want when an employee is not wrong.

[Lily&Me]

If it were me, depending on the circumstances, how much $ had been spent, etc., I might contact my credit card company if a company refused a refund or credit.

Who might or might not wrangle a refund.

We’ll have to agree to disagree.

Maggie

[Saluda372]

Originally Posted by Lily&Me

Maybe contact your credit card company about challenging the charges since AirstreamLife won’t take the items back.

Maggie

X 2
It was stated items didn't work. No one here has purchased ahead ? Especially in these crazy times with everything out of stock.

[DKB_SATX]

Originally Posted by Saluda372

X 2
It was stated items didn't work. No one here has purchased ahead ? Especially in these crazy times with everything out of stock.

It was not stated that the items were defective, however.


Moderator hat: ON: This is fairly clearly a vendor dispute, and AIRForums discourages those. It has already gone well beyond being simply informative.

[Cispook]

Originally Posted by Woosch

I purchased two items from Airstreamlife some time ago and wasnt able to try them out until recently. As it turns out, the items didn't work and I asked for a refund. Since it was more than 30 days (which is their policy) they said no to a refund or credit.

So, if your thinking about buying something from Airstreamlife, you better be sure you are within the 30 days because they are not flexible.

I won't be using them again.

Cheers

Didn’t work as in I tried the product and it didn’t work out for me … or defective?
Also that’s a small business and I fail to see where anyone benefits from demanding a deviation from their standard business practices.

[Ken J]

Wow - if a company makes exceptions to its stated policy, then it does not have a policy, everyone will have all kinds of reasons for a refund - going the cc route I think is rude to the vendor - it was the original posters mistake, not Airstream Lifes, full refund within 30 days seems reasonable to me.

Ken J.