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12-04-2018, 06:18 PM
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#1
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Rivet Master
1986 34' Limited
1975 27' Overlander
1969 21' Globetrotter
Conifer
, Colorado
Join Date: Jun 2009
Posts: 8,322
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Airstream.com Document Archives Gone
Today I went to look up some info on a 1971 Safari and the document archives page on Airstream.com is no longer there. What happened? It was there yesterday.
It would be a big shame to loose this valuable information. I often referred to it for trailer floor plans, trailer specifications, and other bits of Airstream history.
I hope one of you know if Airstream simply moved these valuable documents to another address. If you have any information that might help me, I'd appreciate it.
David
__________________
WBCCI #8607 VAC Region 11
KnowledgeBase trailer renovation threads: 69 Globetrotter, 76 Sovereign, 75 Overlander, 66 Trade Wind Such fun !
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12-04-2018, 06:25 PM
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#2
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Rivet Master
2002 30' Classic S/O
Fleming Island
, Florida
Join Date: Nov 2013
Posts: 4,673
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Website restructured. Manuals back to 1964 are now under the manuals tab. I didn't see the specifications and stuff like that, though.
This has happened before. When it was pointed out, the documents reappeared.
Al
__________________
“You cannot reason someone out of a position they have not been reasoned into"
Al, K5TAN and Missy, N4RGO WBCCI 1322
2002 Classic 30 Slideout -S/OS #004
2013 Dodge 2500 Laramie 4x4 Megacab Cummins
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12-05-2018, 05:26 AM
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#3
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Airstream Driver
1994 30' Excella
1992 35' Airstream 350
Austin
, Texas
Join Date: Feb 2002
Posts: 5,224
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I just send an inquiry to Airstream about the missing link to those valuable documents. I encourage everyone to do the same! The manuals they put online are nice but worthless for most of us, looking for certain specs of older trailers.
https://www.airstream.com/company/contact/
__________________
1994 30' Excella Front Kitchen Trailer
1990 25' Excella Travel trailer
1992 350LE Classic Touring Coach
AIR #13
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12-05-2018, 05:44 AM
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#4
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Rivet Master
2000 25' Safari
Davidson County
, NC Highlands County, FL
Join Date: Aug 2006
Posts: 4,493
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I sent a message to Customer Service asking them to restore the Document Archive.
I can't imagine why they would have removed them from their website.
However, I do like the new arrangement of the owners manuals.
__________________
Alan
2014 Silverado LTZ 1500 Crew Cab 5.3L maximum trailering package
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12-05-2018, 06:50 PM
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#5
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Rivet Master
1986 34' Limited
1975 27' Overlander
1969 21' Globetrotter
Conifer
, Colorado
Join Date: Jun 2009
Posts: 8,322
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Thank you PeterH. I also just sent a message to customer service asking for re-establishment of this valuable list of archived documents.
David
__________________
WBCCI #8607 VAC Region 11
KnowledgeBase trailer renovation threads: 69 Globetrotter, 76 Sovereign, 75 Overlander, 66 Trade Wind Such fun !
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12-06-2018, 08:58 AM
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#6
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Airstream Driver
1994 30' Excella
1992 35' Airstream 350
Austin
, Texas
Join Date: Feb 2002
Posts: 5,224
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Airstreams, Inc's reply:
Peter,
I apologize for the inconvenience. Our Marketing team launched a new webpage this week and unfortunately the Archive Documents were removed. They are working to get this folder back as quickly as possible.
Sincerely,
Casey Gates
Airstream, Inc.
Customer Service & Owner Relations Representative
__________________
1994 30' Excella Front Kitchen Trailer
1990 25' Excella Travel trailer
1992 350LE Classic Touring Coach
AIR #13
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12-06-2018, 05:26 PM
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#7
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Rivet Master
2000 25' Safari
Davidson County
, NC Highlands County, FL
Join Date: Aug 2006
Posts: 4,493
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I received the same message.
__________________
Alan
2014 Silverado LTZ 1500 Crew Cab 5.3L maximum trailering package
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12-06-2018, 06:17 PM
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#8
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Rivet Master
1986 34' Limited
1975 27' Overlander
1969 21' Globetrotter
Conifer
, Colorado
Join Date: Jun 2009
Posts: 8,322
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I too received the same message. Good news. I'll report back when I find the archived documents location.
David
__________________
WBCCI #8607 VAC Region 11
KnowledgeBase trailer renovation threads: 69 Globetrotter, 76 Sovereign, 75 Overlander, 66 Trade Wind Such fun !
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12-09-2018, 10:35 AM
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#9
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Airstream Driver
1994 30' Excella
1992 35' Airstream 350
Austin
, Texas
Join Date: Feb 2002
Posts: 5,224
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__________________
1994 30' Excella Front Kitchen Trailer
1990 25' Excella Travel trailer
1992 350LE Classic Touring Coach
AIR #13
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12-09-2018, 06:16 PM
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#10
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Rivet Master
1986 34' Limited
1975 27' Overlander
1969 21' Globetrotter
Conifer
, Colorado
Join Date: Jun 2009
Posts: 8,322
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Thanks PeterH: Boy am I glad to see these old documents back and available for study. I refer to them quite a bit. I just verified 77 was the last year for the Overlander 27.
I did not know Airstream made a front kitchen layout. I'll go look that one up too.
The new format works great. It is easier to search for the model year.
David
__________________
WBCCI #8607 VAC Region 11
KnowledgeBase trailer renovation threads: 69 Globetrotter, 76 Sovereign, 75 Overlander, 66 Trade Wind Such fun !
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12-10-2018, 08:12 AM
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#11
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Rivet Master
2000 25' Safari
Davidson County
, NC Highlands County, FL
Join Date: Aug 2006
Posts: 4,493
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I'm glad the documents are back! Thanks Airstream!
The documents are now organized by product (Travel Trailer or Touring Coach). But they are not organized correctly.
Some trailer documents are in the coach section, and vice-versa.
There some documents apply to both products but are only linked to one. IMO, there should be a "Miscellaneous" listed in the product section.
__________________
Alan
2014 Silverado LTZ 1500 Crew Cab 5.3L maximum trailering package
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