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Old 07-27-2005, 02:27 PM   #1
Arr, we captain our ship!
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Santa Fe , New Mexico
Join Date: Feb 2004
Posts: 535
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Zip Dee customer service is terrific.

I broke the aluminum hook at the end of the support member on my curbside awning this weekend (see pic) - most likely user error and my fault.

Called Zip Dee, discussed the issue, and they are sending me a new one mounted on the arm piece, postage-paid, free of charge. Will be a simple fix after all.

Thanks Zip Dee!

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Old 07-27-2005, 04:05 PM   #2
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1972 31' Sovereign
Oakdale , Minnesota
Join Date: Jul 2004
Posts: 586
I hope they realize how much goodwill they have won, not only with you, but with all who read your post!

72 Sovereign: L couch, mid-twin, rear-bath
"When you come to a fork in the road, take it"
"It was impossible to get a conversation going; everybody was talking too much."
"If you don't know where you are going, you will wind up somewhere else." - Yogi Berra

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Old 07-27-2005, 06:15 PM   #3
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Join Date: Mar 2004
Posts: 2,183
I love my Zip Dee!
It is 28 years old and still works great.
Does anyone if I would have to call the factory to get the parts list for an older awning? Do any of you have something like that?
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Old 07-27-2005, 09:07 PM   #4
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2005 28' Classic
Austin (Hays County) , Texas
Join Date: Jun 2002
Posts: 5,370
Images: 13
Good service

When I first tried to put the awning up on my new trailer, I found that the "L" at the end of the awning rod was only about 1/4" long. The red plastic cover disintegrated right away since there was no metal inside of it. There was barely enough "L" to unlock the travel lock and just enough to turn the wheels although it kept slipping out. I called Zip-Dee and 4 days later received a new rod by UPS.
John W. Irwin
2005 Classic 28 "Sabre-Dog III"
2013 Silverado 2500HD Duramax/Allison LTZ
WBCCI #9632, TAC TX-10
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Old 08-06-2005, 04:30 PM   #5
Arr, we captain our ship!
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Santa Fe , New Mexico
Join Date: Feb 2004
Posts: 535
Images: 44
New replacement part arrived in the mail today... Already installed.

Great service, Zip Dee!

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Old 08-15-2005, 09:01 PM   #6
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1972 27' Overlander
Longmont , Colorado
Join Date: May 2005
Posts: 951
I will have to also thank the nice gal at zip-dee who sent me the hold-down wheel and shaft for my who-knows-how-old awning on my '72 OL- FREE ! Is that any way to run a business?? Yes- and thankyou also for the instructions on how to remove awning from tube- you are the BEST!!-tim

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