Called Airstream today to ask about how they select Dealership of the year. Customer service did not know. They talked to sales and they have criteria but it is not open to the public as to how they select.
So since it established by the sales department ----Sales?? only.
I bought a used Airstream from a Dealership of the year --- been a big disappointing experience.
Picked up out of winter storage from their dealership, got home --refrigerator did not work, checked in winter was marked okay got cold--it was cold out side.
Batteries 5 years old, told would replace if over 2.
Upgraded to disc brakes--found 2 bad tires, wear bars. Replaced all four.
Told did not leak--Classic rear trim leak.
Found recall safety for refrigerator--took 3 times and presentation of Safety Recall notice to get him to look at it ---NOT done---been through the dealership multiple times.
Went back to the dealership and after several hours of discussions finally got some money back for tires, batteries and refrigerator. Total cost of dealership repairs would of been $1,200 refrigerator, $200, batteries, $350 tires. Got $1,000.
I rebuilt the refrig. $550, parts, Tires $450 upgrade from what dealer was going to use, $150 batteries.
Initial the Dealer only offered 1 new tire!
After 4 cycles of tongue jack "Smoked" was checked good. Replacement worked way quicker than old one. Was bad to begin with.
I found the leak and failed electric tongue jack after the initial and final refund. Fixed leak-- myself long story. Replaced tongue jack easy ($220)
Dealer leak repair: $150 per hour, plus parts, est. over a grand--- Dealer tongue jack $375.
Nice couple own the dealership; the mechanic is another story. Had to redo the weight distribution setup---way too much front end weight. The mechanic also did the inspection Check List-- (a list the required checks--right?). Inspection???
My wife is ready to throw in the towel. After $30 grand this airstream has turned into a money pit.
I thought the Airstream Dealership of the Year Award stood for something. Told everything was ready to go and hit the road. Good thing we didn't or we would of really HIT the road.