Propride WD Jack Issues..Help!

[RxGuy]

Hi all,

I bought an 2010 International 27fb CCD. It has a Propride hitch, I have the installation instructions and have found and read a lot of the "unofficial" Propride hitch thread.

I am trying to go through the installation instructions to make sure everything is good. I am not sure how the installation got so out of whack.

The hitch bar when I picked up the trailer, had only two bolts, no pivot bolt, and the tilt adjustment pin was not even used.

I had to re-center the Frame Bracket, one of the 3/4" Yoke bolts was loose, the other was under-tightened, the yoke was no where near parallel to the frame and the yoke clearance was >2".

There are issues with the WD jacks. I have posted pics. As you can see from the first pic, the nut/shaft on the roadside WD jack is pretty much parallel to the back of the LP tank cover and will not rotate at all on the vertical axis. The curbside WD nut/shaft is turned at an odd angle compared to the roadside and rotates freely about 25 degrees. Picture two shows how much it will rotate.

Is there something just loose in the curbside WD jack that I can tighten to keep it from rotating on the vertical axis? If not I will have to replace the jack. I'm assuming that I don't need to replace both if one is bad....or do I need to replace them in pairs?

Has anybody had something like this happen?

Thanks in advance.

Blair

[Jammer]

Hello Blair

In general the PP WD jacks are designed for a larger width A frame than is used on the Airstream. As a result the squared-off U bolts that hold the jacks in place will tend to bend rather than remain square when tightened, and will tend to loosen in use.

ProPride makes a kit to address this that consists of a small U shaped channel reinforcement to place between the U bolts and the frame, together with new U bolts to replace the bent ones. It comes with instructions. Sean at Propride provided the kit to me free of charge, and I would imagine that he will do the same for you.

[RxGuy]

Hi Jammer thanks for the reply. Appreciated.

I didn't explain the problem well enough. The jacks are bolted tight to the A-frame, the rotation is not coming from them being loose at that location. But I will double check to make sure the U-bolts haven't moved. Getting the kit is a great idea. thanks.

I will try again:

When I put a wrench on the drive mechanism to raise or lower the curbside jack, the jack will go up and down, but the outer tube that has the hook for the spring bar link is able to rotate (twist) about 25-30 degrees on the inner mechanism of the jack. It has twisted in that manner and had actually slightly damaged the LP gas cover before I noticed it.

When I put a wrench on the roadside jack, it goes straight up and straight down without any twisting or any rotation of the outer tube of the jack on the inner mechanism. It is very solid all the way up and down.

It makes me think that something is loose inside the curbside jack or that it needs replacing.

I can shoot some video tomorrow and post it. Won't be till later in the day.

Awesome forum here!!

Thanks again

[TheGreatleys]

Have you reached out to Sean at Pro Pride? He will surely know what is broken on your jack and what you need to fix it. He is surprisingly accessible over email.

[RxGuy]

Thanks for the suggestion. I am in the process of doing that now.

[synapticon]

Seconding the suggestion to call Propride, I had a problem with the jacks last week while on the road. Talked to Sean at ProPride and he was very helpful and the problem was fixed quickly with easy to find parts. Sean offered to send the replacements, but it wasn't necessary. Great customer service & lifetime warranty.

[Boogieshoes]

Sounds like you did your Forum homework; you have enough knowledge and information to call Sean at PP; he is very responsive and helpful. Had some of the same problems with our brand new trailer and PP; incorrectly installed by the dealer.

Once you get it set up correctly, you will love it; nothing else like it.

[guillaume]

... Sean at Propride ... no better service for anything, ever, anywhere!

[RxGuy]

Called Sean today, he was not available at the time, called me back in less than 15 minutes. Now that IS customer service!!!

Actually a really easy fix. The jacks have 3 dimples on the backside of the outer tube that need to line up with a groove on the inner mechanism. Somehow the roadside jack got twisted and the dimples were not aligned properly with the grove. Took a rubber mallet, whacked the hook a couple of times to put it back in the right position. End of problem.

Turns out I live about 15 miles from Propride.... Sean offered to look at the hitch setup for me if I wanted to bring it by. Probably will take him up on the offer at some point.

Thanks again everybody.