Thread Tools Search this Thread Display Modes
Old 07-01-2009, 02:17 PM   #1
Rivet Master
Silverwanabe's Avatar
1967 26' Overlander
Winston Salem , North Carolina
Join Date: Oct 2007
Posts: 523
Images: 107
New AC Damaged?

I received my new AC from FamilyRV in Fla. today and there appears to be a problem.

Carrier 15k heat pump.

It has leaked oil all inside of the AC and was on the AC cover.
Oil is every where.
Also the fan blade was rammed up against the condenser fins.

The box was damaged on the front nose end of the AC.

UPS delivered it.

Any suggestions??

Winston Salem, NC
WBCCI 5218,
Corresponding Secretary Piedmont NC Unit 161,
1967 Overlander International.
1979 Avion 30ft rear bath
TV's 88 Chevy Suburban 454, 3:42, TH400
95 Cadillac FW Brougham, LT1,3:42, 7k tow pk.
Silverwanabe is offline   Reply With Quote
Old 07-01-2009, 02:32 PM   #2
Rivet Master
vswingfield's Avatar
1983 34' Excella
1967 24' Tradewind
Little Rock , Arkansas
Join Date: Nov 2006
Posts: 3,777
Images: 32
Don't accept damaged boxes. Your choices are with UPS now.

I got my Carrier from FamilyRV and have been pleased, but damage while shipping is beyond their control.

Best of luck!

vswingfield is offline   Reply With Quote
Old 07-01-2009, 03:45 PM   #3
Rivet Master
Foiled Again's Avatar
2012 25' FB Eddie Bauer
Vintage Kin Owner
Virginia Beach , Virginia
Join Date: Sep 2004
Posts: 6,091
Keep all of the boxes, call UPS and call Family RV.

Whenever you receive a box that is visably damaged and you hear broken stuff moving around inside, just refuse the package due to damage. I assume that you found this damage after opening the box (YOU DID!!!!!). In this case you call for a UPS inspector to take the package. They will either pay the claim to Family which will ship you a replacement, or deny it due to inadequate packing. If that happens it's between you and Family. And I'm sure they won't want you to complain on this list.

Today is a gift, that's why they call it the present.
Foiled Again is offline   Reply With Quote
Old 07-01-2009, 06:04 PM   #4
Rivet Master
1984 31' Excella
Norfolk , Virginia
Join Date: Jan 2005
Posts: 667
Images: 11
New AC

The oil is from inside the compressor.
The AC is toast.
File a claim against UPS for a new one.

Beginner is offline   Reply With Quote
Old 08-03-2009, 11:46 AM   #5
3 Rivet Member
SSChanger's Avatar
Currently Looking...
Louisville , United States
Join Date: Jun 2009
Posts: 127
Blog Entries: 4
I used to work for a UPS-competitor as a delivery guy. They made us wear steel-toed shoes so we wouldn't injure our toes...while kicking the customer's packages.
SSChanger is offline   Reply With Quote

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
How did your airstream get damaged? 1cericks1 Exterior Restoration Forum 31 03-30-2014 07:20 AM
New trailer damaged msmst25 On The Road... 12 10-22-2008 04:05 PM
Damaged A-Frame Sean Repairing/Replacing Floor &/or Frame 12 09-23-2008 10:44 AM
Damaged solar panels anyone? Wayne&Sam Generators & Solar Power 6 08-25-2008 01:53 AM
Hail Damaged Excella 35...... longhauler 1987 - 1989 Excella 17 07-28-2003 08:38 AM

Featured Campgrounds

Reviews provided by

Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 08:16 PM.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.

Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.