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Old 07-01-2009, 02:17 PM   #1
Rivet Master
Silverwanabe's Avatar
1967 26' Overlander
Winston Salem , North Carolina
Join Date: Oct 2007
Posts: 523
Images: 107
New AC Damaged?

I received my new AC from FamilyRV in Fla. today and there appears to be a problem.

Carrier 15k heat pump.

It has leaked oil all inside of the AC and was on the AC cover.
Oil is every where.
Also the fan blade was rammed up against the condenser fins.

The box was damaged on the front nose end of the AC.

UPS delivered it.

Any suggestions??

Winston Salem, NC
WBCCI 5218,
Corresponding Secretary Piedmont NC Unit 161,
1967 Overlander International.
1979 Avion 30ft rear bath
TV's 88 Chevy Suburban 454, 3:42, TH400
95 Cadillac FW Brougham, LT1,3:42, 7k tow pk.
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Old 07-01-2009, 02:32 PM   #2
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1983 34' Excella
1967 24' Tradewind
Little Rock , Arkansas
Join Date: Nov 2006
Posts: 3,726
Images: 32
Don't accept damaged boxes. Your choices are with UPS now.

I got my Carrier from FamilyRV and have been pleased, but damage while shipping is beyond their control.

Best of luck!

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Old 07-01-2009, 03:45 PM   #3
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2012 25' FB Eddie Bauer
Vintage Kin Owner
Virginia Beach , Virginia
Join Date: Sep 2004
Posts: 5,678
Keep all of the boxes, call UPS and call Family RV.

Whenever you receive a box that is visably damaged and you hear broken stuff moving around inside, just refuse the package due to damage. I assume that you found this damage after opening the box (YOU DID!!!!!). In this case you call for a UPS inspector to take the package. They will either pay the claim to Family which will ship you a replacement, or deny it due to inadequate packing. If that happens it's between you and Family. And I'm sure they won't want you to complain on this list.

Today is a gift, that's why they call it the present.
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Old 07-01-2009, 06:04 PM   #4
Rivet Master
1984 31' Excella
Norfolk , Virginia
Join Date: Jan 2005
Posts: 666
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New AC

The oil is from inside the compressor.
The AC is toast.
File a claim against UPS for a new one.

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Old 08-03-2009, 11:46 AM   #5
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Louisville , United States
Join Date: Jun 2009
Posts: 127
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I used to work for a UPS-competitor as a delivery guy. They made us wear steel-toed shoes so we wouldn't injure our toes...while kicking the customer's packages.
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