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Old 08-24-2014, 03:09 AM   #85
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Originally Posted by rodsterinfl View Post
Wow, Doug. I just got mine back reconditioned. I sent it in and they had it three weeks at most. Only thing is my remote has a big gouge out of its finish on the front it did not have before sending in- same ole unit reconditioned. Interesting. How did they communicate the replacement the second time?
First an email, then phone call to replace the safety recall one they just sent. That one will be replaced with a new one as well this Friday by UPS exchange, I give UPS old one and they give me new one. Give them a call and ask about it if they haven't contacted you.
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Old 08-24-2014, 12:19 PM   #86
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I had a great experience, sent mine back, received the same unit three weeks later. No issues. RodsterinFl, why did you sent your remote in? The recall explicitly said only the heater. I bet if you call them they'll replace it. I've always had a good experience with their customer service.

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Old 08-24-2014, 12:44 PM   #87
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Thanks for the thread everyone.....I had no idea there was a recall and I just registered to have ours fixed. It's an AM04 that we've had for a few years of flawless operation but getting an extended warranty is always a good idea
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Old 08-24-2014, 12:53 PM   #88
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cory, if your serial number is on the recall you might end up with a brand new AM05 heater. If so you will have to exchange your present one for it.
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Old 08-24-2014, 12:58 PM   #89
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cory, if your serial number is on the recall you might end up with a brand new AM05 heater. If so you will have to exchange your present one for it.

Thanks, the SN was on the recall list. I'm fine with exchanging....what is the difference between AM04 and AM05?
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Old 08-24-2014, 01:05 PM   #90
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Thanks, the SN was on the recall list. I'm fine with exchanging....what is the difference between AM04 and AM05?
Not much difference, apparently can move more air.
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Old 08-24-2014, 01:20 PM   #91
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I got an AM05 back for my AM04. I haven't spent a lot of quality time with the 05, but I did note that the fan on cool, not heat, runs a LOT faster and moves considerably more air. That's the only difference I have seen. Heat seems exactly the same.
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Old 08-26-2014, 08:39 PM   #92
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RodsterinFl, why did you sent your remote in? The recall explicitly said only the heater. I bet if you call them they'll replace it. I've always had a good experience with their customer service.
I noticed that later but I had two sheets. One did not mention the remote and the other did- the directions for the UPS store specifically said the remote is not needed. I did not read the UPS store directions until later. They said they will replace the remote.
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Old 08-26-2014, 08:42 PM   #93
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The new recall specifies the remote as well as the heater.
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Old 08-26-2014, 10:49 PM   #94
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The new recall specifies the remote as well as the heater.

Received the box for returning my AM04 today. My letter specifically mentioned NOT to include the remote or the base. Perhaps a Canadian difference.
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Old 09-16-2014, 01:56 PM   #95
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Small update....received my replacement today. They just sent me a completely new and unopened AM05....including new remote/stand
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Old 11-12-2014, 03:12 AM   #96
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Finally got mine sent off yesterday. Remote was retained by me per instructions. The lady at the UPS store said she'd heard nothing but raves from owners about the performance of these heaters. Agreed and hope mine is returns quickly.


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Old 11-12-2014, 10:16 AM   #97
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I sent mine in early Oct, and was sweating the return before I moved on. I waited two weeks from the "It's shipped" email, then started calling for the whereabouts on it. It seems they shipped it to my home address in Sedona, even though there was a shipping address (Kingman) on my confirmation. So, this week when I have my mail forwarded to Havasu, I'll pay to have it shipped again, , ,
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