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Old 05-12-2009, 04:22 PM   #15
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Sounds to me like you need to get up there to that shop before you get another call that the entire trailer is destroyed!

Someone on here a couple of years ago had what sounded to me like a good idea for cleaning out the drain tube: get a long enough piece of heavy duty weed-whacker nylon line, chuck it up in a low speed electric drill, start said drill and slowly feed the line up the drain tube ... supposedly (sounded good to me) it'd whip around in there a bit and clear out mud dauber nests, etc., without too much risk of puncturing the drain tube as a piece of wire might do.

I read the installation manual for my A.C. unit a week ago, and while I don't remember what it said about gaskets, it absolutley nowhere mentioned a drain line at all. Yet it has one - I know for sure!

Ryanh
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Old 05-12-2009, 04:32 PM   #16
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Get that trailer out of there as fast as you can. Do not let them pack the bearings. That is a job you want done by someone you have faith in.

I told a mechanic in a GM shop not to start my engine but to remove the pan and check things out. Two days later they told me I needed a new engine. I asked how they came to the conclusion? The said they started it. That cracked the crank in 3 pieces and cost me $8,000.00. Had they not started the engine and just done what I asked they could have repaired the loose main cap bolts in about 3 hours. I was out of state and had no recoursebut to go get the truck and bring it home for repair by a shop that knew what they were doing.

As for the dent you may be able to pull it out with a dent king if they did not crease it too bad.

Just get it out of there.
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Old 05-12-2009, 05:02 PM   #17
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Yes! If I could take a day off...I would go NOW....rather than Saturday.
HowieE I feel your pain....It's UNBELIEVABLE! I could rant for days.
Would ANYONE know of a reputable Airstream shop in Virginia?
Trailer Buff Inc...is just 6 miles from me...but they are commissioned and will not take on small jobs..."newer" vintage airstreams...or give advice.
They are great people....very knowledgeable and very talented....but no help to the common Airstream folk except to host a rally once in a while.
Now I am worried about the other work being done......SURELY one can't jack a bearing job????????
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Old 05-12-2009, 06:07 PM   #18
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The weed wacker line trick is all that I use but the procedure is to feed line from the spool up the tube from the bottom until you can't get it to go any farther, then cut the line at the spool and chuck it up in your battery powered screw gun and run it some until the tube is cleared.
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Old 05-12-2009, 06:39 PM   #19
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Quote:
Originally Posted by cutterbug View Post
Latest update....
So....__________called to apologize...the tube in fact IS clogged "he says" and can't get it unclogged.
Yesterday, I gave EXPLICIT directions to complete the planned items we took it there for initially. (pack bearings.....replace electrical cord....replace vent ordered from Inland RV)AND to leave everything else ALONE!
NOW....he says there is a dent on the roof!!!!!!!!!!!!!!!!!!!! We had no dent.
Said he would e-mail a pic for me. No e-mail.
WHAT! In the name of BYAM should I do now??????
Has ANYONE EVER experienced this before? I am truly livid.
Saturday we pick the unit up.
If the dent is in the roof proper, it more than likely will pop out when the sun gets to the roof.

If it's forward or rearward of the awning rail, then the dent is in a segment.

The cost to replace "each" segment, is about $1200.00.

If a segment or more is dented, DO NOT leave the place without them signing a document that they did it.

Then you can have your insurance company, pay for the damage and they will subrogated against the dealer, and make them reinburse your insurance company.

Call the police if necessary, in case there is a dispute, so that you have a record showing the dealer is at fault.

It may be wise to post the dealers name, as a help to others, to "STAY AWAY."

Andy
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Old 05-12-2009, 07:26 PM   #20
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Which is why we have pictures of our unit and take more before going to a repair shop. If you have pictures of before, take them with you. It has been my experience to avoid complete trust in any dealer, as many are not trustworthy, many will talk to you like they are your best friend, but only want exhorbitant amounts of money to do the work, and not always correctly.

buyer beware.

Marie
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Old 05-13-2009, 04:56 PM   #21
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You all are so right. Boy have I learned a tough lesson. Recieved picks today of dent. I can't be sure it wasn't already there...I'll try to post pics. I ddn't have previous pics of this particular area. It is next to AC.
Next on the demerit list... parts man ordered the wrong vent...#$%^&*....told them to forget about it....send it back...I would not pay for shipping ect. Leave it alone.
Andy...thanks for the advice....I am trying to be a good citizen and not slam anyone here...but if anyone in VA needs work....please PM me and I will gladly tell you to avoid this place.
If Saturday doesn't go well....I'll have to break bad and post the name anyway.
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Old 05-13-2009, 07:51 PM   #22
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You all are so right. Boy have I learned a tough lesson. Recieved picks today of dent. I can't be sure it wasn't already there...I'll try to post pics. I ddn't have previous pics of this particular area. It is next to AC.
Next on the demerit list... parts man ordered the wrong vent...#$%^&*....told them to forget about it....send it back...I would not pay for shipping ect. Leave it alone.
Andy...thanks for the advice....I am trying to be a good citizen and not slam anyone here...but if anyone in VA needs work....please PM me and I will gladly tell you to avoid this place.
If Saturday doesn't go well....I'll have to break bad and post the name anyway.
Please post a good photo of the dent.

Andy
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Old 05-13-2009, 10:01 PM   #23
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pics of dent

Here are the pics we recieved of the dent....like I said previously....I can't really say that this wasn't already there...We have exterior pics...but not of this area. It looks like it's been there a while. The unit sat uncovered on the lot for approx. 2 weeks. I'll be happy to get it back. This looks like the culprit of water seeping into the AC area if you ask me. I just don't understand why we never had leaks previously not even a smell of must or dampness.
(Obviously their camera date needs to be reset)
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Old 05-13-2009, 10:23 PM   #24
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That AC looks a lot like an original Armstrong to me. My 75 had a slightly different cover with a opening on the top, but the ones in the later 70's like yours did not.

My trailer had the exact same dent in the roof which I believe was caused in part by the original installation. There was no support between the inner and outer skins and over the years the weight of the unit cause the outer skin to start to bend in. My dent had been there for several years and there was evidence of many layers of Vulken used to fill the gap.
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Old 05-13-2009, 10:51 PM   #25
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We thought original Armstrong too... At first the techs said original then changed their thoughts to Coleman.....at any rate....they will NOT be touching it.
It may need to be replaced indeed....but it will not be done at this dealership.
We'd like to camp next weekend....but if the rains come as expected...it may stay at home in it's shelter until this project is complete. We'd rather not have moisture or water on our new redo inside. We're just anxious to sit back for some R&R.
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Old 05-13-2009, 11:16 PM   #26
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We thought original Armstrong too... At first the techs said original then changed their thoughts to Coleman.....at any rate....they will NOT be touching it.
It may need to be replaced indeed....but it will not be done at this dealership.
We'd like to camp next weekend....but if the rains come as expected...it may stay at home in it's shelter until this project is complete. We'd rather not have moisture or water on our new redo inside. We're just anxious to sit back for some R&R.
That cover is for a 76 to 79 Airstream Armstrong AC. That cover won't fit a Coleman AC.

Look at our part # 69831. It's exactly the same.

I don't think the dealer had anything to do with that dent. Granted, it's there, but I think it's really an "oil can" dent that comes and goes, depending on the temperature of the sheetmetal.

Unfortunately, it appears that you got involved with a "wanna be" service department, that attempts to sell "BLUFF" as opposed to "SKILL".

Andy
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Old 05-14-2009, 05:04 PM   #27
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Quote:
Unfortunately, it appears that you got involved with a "wanna be" service department, that attempts to sell "BLUFF" as opposed to "SKILL".

Andy
I can't thank you enough for responding and giving such good advice. It made our evenings a little more sane.
Our optimism is still high for the people out there who are knowledgeable, honest, and fair....for the folks who love their Airstreams and are willing to share.
We know little...have a lot to learn...and hope to do the same for someone else.
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Old 05-17-2009, 11:08 PM   #28
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Unit is home....dealership is done

Picked up the bill and my unit Sat. The manager I have been dealing with said he would come be right with me...I read over the bill....waited....asked a few questions to the receptionist...waited...paid...($710. 29) waited . I then decided to hook up....by myself...I am very capable of doing this....However.... someone assisting would have been a nice courtesy and made things go a little faster....at that point...I didn't care.
No one walked through with me to go over services rendered.
Pulled my unit up...asked about an awning wheel... left.
I realize that this thread is about the AC...so I'll skip to that.
I drove right to a campground close by. Met all my friends... hooked up....AC worked great....in fact cold...had to turn off !!!!
Looks like the techs may have had it on FAN rather than AC....by the way....the drain plug....working fine! THANK GOD...I asked them NOT to touch the AC....AND...it rained all night....no water collecting! Hmmmm.

The rest of this epistle may bore you....so just skip... but I am now going to use this thread as documentation for the owner of the dealership to read.
I originally took this unit in for a 16 point inspection (special 39.95) with a list of other things to check....the 16 point inspection? not listed on the bill! Hmmm.
I asked for a check for plumbing leaks...I had noted a small leak near the water heater plumbing. The bill states that they did a full system check...pressure tests...hooked up to city water for 8 hours....no leaks found. (56.00)
I asked for a check on the black and grey valves...and replace if needed...they said the entire bath assembly would need to be removed...that's when I said....leave it alone. (no charge)
I requested a front vent cover be replaced (cracked)...they called at the last minute and said the wrong part had been ordered ( charged me for shipping of the wrong part...36.00) They put plexiglass on instead.(56.00) Upon inspection? Cracked vent is still there...(I have pics.)..slapped a piece of plexi on top pf the cracked vent.
I had asked that they replace a missing awning wheel/screw at the top of the awning release... They said...no problem...we have them...won't even charge....Upon pick-up day, they shared that they couldn't find one...ordered... it hadn't arrived in time (my unit has been there for 3 weeks)
I requested new 25ft power cord...last minute call stated...we don't have one....just a 50ft cord....we'll cut it down...with no charge to you for 50 ft....labor 134.40....part 82.86.(Total for power cord/install 217.26)
State inspection 16.00
I asked that the bearings be packed. Bearings packed on tires...total labor and parts 239.00.
I asked that they check the water heater....flushed and found some debris....after the flushing no debris... working fine...suggested that the heater be replaced after this season.(56.00) another 30.00 for RV supplies?
Here's the bomb...and the reason I will stop payment and contact owner...
Upon arrival at the campground...(mind you same day I paid and picked up)I hooked up to city water...ect. My friends let me know that there was a lot of leaking going on at the back of my trailer. Sure enough...major leak at hotwater heater plumbing.... lots of water seeping through belly pan....I turned off the water....disgusted and tired. Today I called a tech to my house to document....took pics...Tech said this was a CRIME!!!!
He went right to the plumbing leak...also found that the bypass valve on water heater hadn't been turned...so probably not tested...found mud daubers in the vent area....water heater wasnt' fired....also release tube for water under bumper area wasn't hanging out...all water had probably been running under belly pan....
He could NOT believe the detailed bill I shared with him.
He has a report ready and will return on Thursday. I took pics of the saturated (new flooring)....removed the new flooring in the bath area....placed fans in my unit....took out the old hot water heater and will replace it along with new plumbing.
I am giving this organization one last chance to make this right. I will now have to verify that my bearings were indeed packed. I will have to replace my flooring....and....I am now paying someone else to do what I asked for in the first place....check for leaks...diagonse the problem.
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