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Old 04-11-2008, 12:00 AM   #15
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Theivin' sumb*tches....

gypsy -

If even 1/2 of what your experiencing is because of the Buda "Service", then I would call them about it. Be polite but VERY firm.... and ask them what they are gonna do to make you happy ie. refund at a minimum (since you are a ways away, right?). Likely they will blow you off.... since proving things can be tedious and expensive....

then, if things go as predicted (see above), mention that there could be a HIGHLY EFFECTIVE!!!! internet campaign started (gee, where did THAT come from???) to alert the WORLD to the fact that they are cheatin, lying, coniving, no good theivin' bast*rds.... that the RV world should stay away from.

All this assumes I have captured your feelings....? Sorry if I mis-spoke or put the wrong words into your 'mouth'.... Perhaps I projected my own 'feelings' there...!?

The internet is a wonderful tool. It can also be HELL!!!! All depends on your 'feelings' and your determination.

Not that I am recommending this course of action. Just kinda 'thinking out loud' here.... but given that you are NOT THE ONLY person to have VERY dubious experiences, they very likely deserving of having the "Go around, Come around" karma train run SMACK DAB through their establishment ....!!!!!

Payback can be a b*tch!

just sayin

Axel
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Old 04-11-2008, 02:13 AM   #16
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Gypsychris - I heartily agree about Camper Clinic being horrible & don’t go there. We took our 345 there for what should been a simple service. I’ll let Michael elaborate, but suffice it to say, it was a nightmare we’ll never forget.

Are you still going to be around Austin, in a couple weeks? We’re in Bullhead City now, but are leaving for Tucson (to have work done at Oasis), then on to Austin (I have family, there).



Axel - Talking to them doesn’t seem to do any good. I don’t know what their problem is, but they don’t seem to think they’re wrong. You have the right idea about “spreading the word”, like we’re doing.


Tracy
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Old 04-11-2008, 07:04 AM   #17
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Our LAST experience with CCII in Buda was last September before the Fall Branson Rally. Took the 'Stream in to pack the wheels, do some minor maintenance, check caulking, all things I should of done. They charged me an incredible amount of $$ - way over priced.

We stopped in Waco on the way to Branson the next day and I went around to check the wheels, hitch set up (routine stuff on a long trip) and found that the wheel lug nuts we almost off - I could loosen/tighten them with my fingers! They apparently didn't tighten them after repacking the bearings. Had I not checked them, we would of lost one & maybe all of the wheels.

We stopped ovenight in northern Oklahoma. Open the 'Stream up and noticed the front skylight was gone! Immediately called CCII in Buda and spoke with Tammy. I lit into her and the shop. She claimed that the skylights are notorius for flying off the top (!) and was "sorry" this happened but couldn't help us... she couldn't be bothered to even help order a new skylight for us and absolutely wouldn't even consider that perhaps their tech, while on the roof "caulking", might have damaged it. There had been no other possible incident that could of damaged it.

Long story, short but when we got to Branson, we ordered a skylight through Airstream of Arkansas (GREAT bunch of folks!) and repaired it there at the rally.

CCII's attitude was "so what?". I was left wondering if they even did a fraction of what they charged me for. Absolutely will never go there again and advise anyone going there.

Which is too bad for Austin... Weatherford (Roger Williams), is not "just around the corner" for us in Austin, but it is the place to go.
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Old 04-11-2008, 11:56 AM   #18
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Yes, well...
Made an appointment with CC2 to have generator maintenance, new toilet, tow brake system check, stove cover replaced, fridge check, AC check, and battery disconnect installed. 2 days turned into 5...
AFTER maintenance, THEY CHARGED US 6.5 HOURS LABOR FOR A GENERATOR OIL/FILTER/TUNE THAT WAS ADVERTISED IN THE FRONT OF THE SHOP AS $45... WHEN I ARGUED, IT WAS FRIDAY, TAMMY HAD HAD TO LEAVE EARLY, SO IF I WANTED MY RIG, PAY NOW AND STRAIGHTEN IT OUT MONDAY...(it 'turns out' that the 'clerical' error was 6.5 ONAN, not hours...)
so sorry...then a double charge on toilet replacement parts...
OK, END RESULTS...?
GOT BACK TO THE RV PARK, AND THE GEN WOULDN'T START...WENT TO LOOK, AND THE OIL FILTER HAD NOT BEEN TIGHTENED-I COULD SCREW IT ON WITH MY FINGERS...
THE NEW TOILET INSTALLATION WAS THE LAST THING THEY DID, AND WE HAD TO WAIT WHILE A GUY WENT TO HOME DEPOT FOR A REPLACEMENT SCREW...
NO STOVE COVER REPLACEMENT
THE AC CHECK DID REVEAL A THROWN BREAKER...
THE TOW BRAKES SEIZED UP IN WACO, ON IH 35(AT 60 MPH), AND THE END RESULT WAS WE LOST THE '92 NISSAN MAXIMA, BUT WERE LUCKY THAT WAS ALL, BUT WE SPENT A LOT MORE MONEY DEALING WITH THAT, AND HAD TO STAY THERE FOR ABOUT A WEEK, WAITING TO BE TOLD..."CAN'T FIX IT"...
FRIDAY AT CLOSING, I HAVE TO GO OUT TO THE SHOP TO FIND SOMEONE TO PROTEST TO, AND THEY'RE DRINKIN' BEER AND DON'T WANT ME TO INTERRUPT THEIR EARLY WEEKEND...HAD TO GO BACK MONDAY TO ARGUE AND STRAIGHTEN OUT THE OVERCHARGES...
NO APOLOGIES, AND ONE LAST ARGUMENT TO GET A QUART OF OIL TO REPLACE THE ONE BLOWN OUT BY THE UNSEALED OIL FILTER...GIVE GRUDGINGLY. I MIGHT ADD.
ON THE SERVICE SHEET, IT SAYS TO NOT TURN OFF THE FRIDGE, AND I VERBALLY ASKED IF I SHOULD REMOVE THE SPOILABLES("No, that won't be a problem, I'll write a note on the order")...THE NOTE WAS THERE, BUT 5 DAY OLD UNREFRIGERATED RAW CHICKEN IN A TEXAS SUMMER WAS IN THE FRIDGE...

YEP, THESE FOLKS WERE A SERVICE NIGHTMARE, AND I STILL WORRY ABOUT WHAT ELSE HAS BEEN DONE, NOT DONE, OR TAKEN THAT I HAVEN'T YET NOTICED.
SO, what does it take for a class-action...? Appealing to common decency is above these folks, and the pocketbook is the only impression I got that impresses them...
We'll be in Austin in a week or so...
just sayin'
mike
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Old 04-11-2008, 12:10 PM   #19
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ADDITIONAL INFO:
INITIAL SHOCK BILL WAS $1504.66
FIRST PROTEST KNOCKED IT DOWN TO $1267.16
FINAL PROTEST(WHEN I WAS AFRAID I WOULD GO POSTAL) BILL WAS $505.67.
BUT THAT DOESN'T COUNT THE MOTEL, TOWING,RESTAURANT, ETC, WHILE WE WAITED, AND AFTER THE TOW CAR LOSS...(the flaming tires from that set fire to the median and shoulder grass, and actually shut down southbound Interstate 35 traffic while they put out the fire)
MIKE
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Old 04-11-2008, 12:46 PM   #20
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Chris...sorry to hear about your mis-adventure at camper clinic. I appreciate the heads up about them!
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Old 04-11-2008, 05:09 PM   #21
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Camper Clinic II, Buda, TX

Quote:
Originally Posted by ScrapIrony-2
SO, what does it take for a class-action...? Appealing to common decency is above these folks, and the pocketbook is the only impression I got that impresses them...
We'll be in Austin in a week or so...
just sayin'
mike
Won't get anywhere on a class action... perhaps we need to contact the CC1 head office, the BBB and turn 'em on to this thread... I am amazed as to the number of folks that have had consistent problems with these schmucks.

After paying our bill (& the lease on their property for the month), I went out to back up the truck and hook the trailer up. I asked one of the service guys to help. RELUCTANTLY, he agreed (there was no one else getting service and nothing else going on in the "service" dept.). Got the "hold" sign from him indicating that I was aligned and he then walked away back into the garage. "No problem", I said to myself. He's busy thinking about what to scratch next and I'm anxious to get going for the Rally the next morning (long trip, early start)...

I lowered the trailer, hitched it all up then started back to the truck. The service guy, from inside the garage said something to me and I glanced back to him. He was pointing to the power cord - it was still plugged in to an extension cord and pulled out it's full length. As he pointed this out to me, he walked back into the garage... scratching something!

Maybe I'm expecting too much. I spent close to $1100 with those Darwinian specimens, so I thought that at least when they "finished" working on my trailer, they would of at least put everything back into it place, wound up the power cord, closed all the compartments, wiped the grease off, help me hook it up and say "thanks for your business, come back and see us".

They couldn't of cared less. And I had the previously mentioned problems afterwords. Their "customer service" when I was there should of been a warning to check EVERYTHING out before leaving.

Actually, I think I'll send an email to Dave at Airstream and ask him to check out this thread. Treatment received by people such as has been described here, is not accidential. It's consistent and pervasive. Comes from the top and from the relentless pursuit of $$.

Bad for the reputation of Airstream.
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Old 04-11-2008, 10:14 PM   #22
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Mr Jaxon,
GREAT approach...I do wonder if CC1 knows...hard to think they can't be aware of a long-term problem in service...the liability, alone, should make responsible management take a hard look...or, maybe they know and just don't care, as long as they can cash the checks.
mike
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Old 04-12-2008, 04:11 AM   #23
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Quote:
Originally Posted by ScrapIrony-2
are leaving for Tucson (to have work done at Oasis), then on to Austin (I have family, there).

Tracy
We just arrived in Tuscon yesterday...PM us, lets meet up? What do you think? We should be here for almost a week...

I am so tired and exhausted right now...I will respond and comment on all the other posts...all I can say...is that it is really a shame...I am so sorry... We need to start a site, like "airstreamersforairstreamers.com...."....
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Old 04-12-2008, 04:16 AM   #24
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BTW...drove by OASIS, today, and I really want to give them a chance at fixing some of the probs we have...any praise/complaint? suggestions?
Someone there I can ask for?

Thanks! Time to go to bed for me...
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Old 04-12-2008, 04:44 AM   #25
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Quote:
Originally Posted by gypsychris
BTW...drove by OASIS, today, and I really want to give them a chance at fixing some of the probs we have...any praise/complaint? suggestions?
Someone there I can ask for?

Thanks! Time to go to bed for me...
I've used them for parts, never had an issue, called and talked. Very helpful. Good luck out there!
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Old 04-12-2008, 07:40 AM   #26
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I have stopped at Oasis several times for parts. Nice folks to deal with. They have a very good service reputation and should be able to kelp you out. Michael (Scrapirony2) knows them very well and can tell you more...
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Old 04-12-2008, 08:33 AM   #27
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Oasis has a good service attitude. This showed through when I phoned their parts department several times for help when I was working on my Argosy.
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Old 04-12-2008, 04:54 PM   #28
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Oasis is people-friendly...we are willing to drive from Colorado to Tucson, just to have them do repairs...they had a short period of 'adjustment' when their long-time service manager, Jay, died, but my understanding is that they are back up to snuff...they do little things that need to be done, without making a big deal(or charge) out of it...things you didn't ask for...we have been very pleased with their service, and will continue to drive the extra miles.
Joe is the owner, and Rick is the service manager...use my name, if you want...they'll probably take care of you, anyway...they have our '68 Overlander, and I think Joe sold it, this week
We got our mail today, so will be heading out tomorrow for Tucson...we'll stay at Oasis Monday night...
mike
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