Reply
 
Thread Tools Search this Thread Display Modes
 
Old 03-24-2005, 01:26 PM   #1
3 Rivet Member
 
DreamStream's Avatar
 
2005 19' Safari
West Palm Beach , Florida
Join Date: Feb 2003
Posts: 181
Airstream And Dealer Working Together

Well, I'm starting to feel much better. I just talked to Dave Schumann at Airstream and with my dealer, Airstream of South Florida. Since the trailer is new, Dave thinks it best to replace the panel with the "buck rivet" method instead of overlaying a panel with the "olympic" rivet method. He says he has a traveling craftsman that can come and work with or assist the dealer's repairman to accomplish the replacement here in South Florida. Sounds great to me ... don't know how I'd schedule vacation for a while otherwise. Looks like he is going to replace the sofa and the trim pieces around the window. I definitely came away feeling that Airstream wanted to keep us as a happy customer with our first Airstream trailer. We love the trailer so we're anxious to buckle down with Airstream and the dealer and get this behind us. Meanwhile, I've got several toys I need to install on the truck.
__________________

__________________
Stephen & Miriam
2005 Bambi Safari 19 LS with Sofa
2006 Harley-Davidson Road King Custom
2005 Dodge Ram 3500 CTD QuadCab SRW Long Bed
Sir Wooferman Wellington, Cock-a-poo Watch Pup
DreamStream is offline   Reply With Quote
Old 03-24-2005, 07:03 PM   #2
Rivet Master
 
Big Dee's Avatar
 
2004 30' Classic
San Jose , California
Join Date: Dec 2003
Posts: 1,664
Images: 24
Glad to hear they are doing right by you. Too bad it has to leave the factory like that but kudos to the factory for making you happy now. Post some pics of the repairs.
__________________

__________________
"It's the journey."

NorCal Fall Rally, Jackson Rancheria, October 7-9 2011 Click here for more info

Come rally with us.
Big Dee is offline   Reply With Quote
Old 04-07-2005, 02:22 PM   #3
3 Rivet Member
 
DreamStream's Avatar
 
2005 19' Safari
West Palm Beach , Florida
Join Date: Feb 2003
Posts: 181
We're so happy ! The Bambi is back home and it looks like the brand spankin' new trailer that it is. Tim Maxwell, Airstream's traveling craftsman (whatever they're paying him, it's not enough) flew down to Florida and worked with the dealer to replace the radius panel on the curbside front of the trailer. It looks perfect. They used buck rivets and sealed it from the inside just like it's done at the factory. The sofa looks wonderful and is now all the same color. The brand new front window trim is in place and we're ready to "make it ours" with a major re-decoration project. Thanks Airstream. You really do stand behind your product.
__________________
Stephen & Miriam
2005 Bambi Safari 19 LS with Sofa
2006 Harley-Davidson Road King Custom
2005 Dodge Ram 3500 CTD QuadCab SRW Long Bed
Sir Wooferman Wellington, Cock-a-poo Watch Pup
DreamStream is offline   Reply With Quote
Old 04-07-2005, 04:36 PM   #4
Cartoon Character
 
Porky Pig's Avatar
 
2004 34' Classic
On The Road , U.S.A.
Join Date: May 2002
Posts: 885
Images: 10
Stephen & Miriam ...

That is certainly very good news. It's great to know that Airstream went the extra mile to make sure you are a satisfied customer.
__________________
Porky

TrailerGypsies.com
WBCCI #3405 — Escapees #80360

I live the life I love and I love the life I live.
-- Willie Dixon
Porky Pig is offline   Reply With Quote
Old 04-07-2005, 10:17 PM   #5
4 Rivet Member
 
Cedars's Avatar
 
1983 31' Excella
Waterloo , Iowa
Join Date: Aug 2003
Posts: 355
And....

Okay, I'll bite. I can't find in this thread what caused the problem with the new trailer! What happened you needed a new segment, and sofa, etc?

Elizabeth in Iowa
__________________
The carpeting is gone! The carpeting is gone! Long live the cork floor!
Cedars is offline   Reply With Quote
Old 04-07-2005, 11:03 PM   #6
Aluminut
 
Silvertwinkie's Avatar
 
2004 25' Safari
. , Illinois
Join Date: Feb 2003
Posts: 10,334
Tim did some work on our unit too....he spent the better part of the day out at Paul Sherry on a cold December day.

Glad to hear a good ending to such a strange story.....
__________________
Computers manufactured by companies such as IBM, Compaq and millions of others are by far the most popular with about 70 million machines in use worldwide. Macintosh fans note that cockroaches are far more numerous than humans and that numbers alone do not denote a higher life form. -NY Times 11/91
Silvertwinkie is offline   Reply With Quote
Old 04-07-2005, 11:07 PM   #7
Aluminut
 
Silvertwinkie's Avatar
 
2004 25' Safari
. , Illinois
Join Date: Feb 2003
Posts: 10,334
I also just realized what a BIG project this must have been to do a panel replacement. I mean, I just looked and realized you don't have a CCD, so they actually pulled the interior gear out, removed the inside panel, did the work then replaced the insides? If that's right, WOW!
__________________
Computers manufactured by companies such as IBM, Compaq and millions of others are by far the most popular with about 70 million machines in use worldwide. Macintosh fans note that cockroaches are far more numerous than humans and that numbers alone do not denote a higher life form. -NY Times 11/91
Silvertwinkie is offline   Reply With Quote
Old 04-08-2005, 06:40 AM   #8
3 Rivet Member
 
DreamStream's Avatar
 
2005 19' Safari
West Palm Beach , Florida
Join Date: Feb 2003
Posts: 181
Quote:
Originally Posted by Silvertwinkie
I also just realized what a BIG project this must have been to do a panel replacement. I mean, I just looked and realized you don't have a CCD, so they actually pulled the interior gear out, removed the inside panel, did the work then replaced the insides? If that's right, WOW!
All that! Found out that the carpet like fabric on the walls is called "the rag". Also said that this panel was one of the easier panels to replace. The hardest would've been the rear street side where they would've had to remove the entire bathroom.
__________________
Stephen & Miriam
2005 Bambi Safari 19 LS with Sofa
2006 Harley-Davidson Road King Custom
2005 Dodge Ram 3500 CTD QuadCab SRW Long Bed
Sir Wooferman Wellington, Cock-a-poo Watch Pup
DreamStream is offline   Reply With Quote
Old 04-08-2005, 06:44 AM   #9
3 Rivet Member
 
DreamStream's Avatar
 
2005 19' Safari
West Palm Beach , Florida
Join Date: Feb 2003
Posts: 181
Quote:
Originally Posted by Cedars
Okay, I'll bite. I can't find in this thread what caused the problem with the new trailer! What happened you needed a new segment, and sofa, etc? Elizabeth in Iowa
I'm not sure how to include a link to another thread so I'll just try to explain where it's at ... under Forums / Bambi / 2005 Bambis you'll see a couple of threads posted about us picking up the new unit. We accepted a unit with a damaged front panel, didn't see it at the dealer.
__________________
Stephen & Miriam
2005 Bambi Safari 19 LS with Sofa
2006 Harley-Davidson Road King Custom
2005 Dodge Ram 3500 CTD QuadCab SRW Long Bed
Sir Wooferman Wellington, Cock-a-poo Watch Pup
DreamStream is offline   Reply With Quote
Old 04-08-2005, 07:43 AM   #10
Aluminut
 
Silvertwinkie's Avatar
 
2004 25' Safari
. , Illinois
Join Date: Feb 2003
Posts: 10,334
Nice. Very fortunate that the could seal it from the inside. Also what is interesting is that "the rag" is right on top of the "CCD" interior panels, though I'm sure attention to detail on the non-CCDs isn't that like the CCDs cause "the rag" gets placed on top.

Glad to hear you're a happy camper!
__________________

__________________
Computers manufactured by companies such as IBM, Compaq and millions of others are by far the most popular with about 70 million machines in use worldwide. Macintosh fans note that cockroaches are far more numerous than humans and that numbers alone do not denote a higher life form. -NY Times 11/91
Silvertwinkie is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Hitches and your dealer.... luckydc Hitches, Couplers & Balls 0 04-19-2004 08:34 AM
Airstream dealer margin of profit Kistler Our Community 2 11-07-2002 02:24 PM
Used Airstream Dealer in Mississippi Raptorrider2001 Our Community 10 09-27-2002 09:08 PM
1980 Airstream Land Yacht - Should we buy? cbird01 Airstream Motorhome Forums 0 08-03-2002 10:06 AM
The Official Airstream Web Site (Airstream.com) EJWeb Link Archive 3 06-11-2002 11:50 PM


Virginia Campgrounds

Reviews provided by




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 10:16 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.

Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.