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01-23-2007, 03:30 PM
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#1
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Rivet Master
1973 Argosy 26
Norristown
, Pennsylvania
Join Date: Sep 2006
Posts: 645
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Vendors must be fat.
For the past month and half I have contacted couple of Airstream Vendors about purchasing some needed parts in order to proceed with my restoration of my 1973 26" Argosy. Till this day no reply was made. Is the Airstream business that good that no one needs to be bothered with few hundred dollars of parts? Is there any vendors interesting in making more money? I have been in business forty one years and always answered all inquiries, have I been doing it all wrong? Very puzzled "Boatdoc"
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01-23-2007, 03:44 PM
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#2
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Rivet Master
Massachusetts
Join Date: Oct 2002
Location: 1964 17' Bambi II
Posts: 4,282
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Quote:
Originally Posted by boatdoc
For the past month and half I have contacted couple of Airstream Vendors about purchasing some needed parts in order to proceed with my restoration of my 1973 26" Argosy. Till this day no reply was made. Is the Airstream business that good that no one needs to be bothered with few hundred dollars of parts? Is there any vendors interesting in making more money? I have been in business forty one years and always answered all inquiries, have I been doing it all wrong? Very puzzled "Boatdoc"
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How did you contact them, ie., by phone or email? I find the best way to get to the root of something is to pick up the phone and call to talk directly with someone. Don't leave a message or an email if their past history is to not respond to this. I agree it is rude to not reply to messages...but...you can try to call.
__________________
WBCCI Region One
Attitude is the only difference between ordeal and adventure
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01-23-2007, 04:42 PM
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#3
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Rivet Master
1960 22' Safari
in the wilderness
, The great Mojave Desert
Join Date: Jun 2006
Posts: 4,077
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I agree. Pick up the phone and call. Some Vendors (Andy comes to mind) want you to call so through discussion they can make sure you get the right part. I would also call as I want the person at the parts counter to know me. So if something goes wrong they are more apt to reconcile it. Just MHO.
__________________
I'd rather be boon docking in the desert.
WBCCI 3344 FCU
AIR# 13896
CA 4
Yes, we have courtesy parking for you. About an hour North of Los Angeles.
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01-23-2007, 04:49 PM
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#4
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Rivet Master
2005 25' International CCD
1954 22' Flying Cloud
1957 22' Flying Cloud
Simi Valley
, California
Join Date: Dec 2005
Posts: 2,251
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Advice
Quote:
Originally Posted by Goin camping
I agree. Pick up the phone and call. Some Vendors (Andy comes to mind) want you to call so through discussion they can make sure you get the right part. I would also call as I want the person at the parts counter to know me. So if something goes wrong they are more apt to reconcile it. Just MHO.
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some vendors while maintaining websites, don't monitor the email. i'd call. if no one answers, there not there. call someone else.
kevbo
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01-23-2007, 05:21 PM
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#5
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Rivet Master
Vintage Kin Owner
Vintage Kin Owner
Vintage Kin Owner
Currently Looking...
Greeeneville
, Tennessee
Join Date: Feb 2005
Posts: 1,301
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NC Dealer Very Helpful
Boatdoc,
I have very good luck with Out of Doors Mart in Kernersville, NC. Ben, who is a great man in the parts department, has always been helpful to me. I always ask for him by name and if he is not there, I will call back. He takes my credit card number and ships to me speedily. Contact him at 1-866-636-2267. Of course, have your VIN number, and year and model of the trailer handy if necessary.
__________________
Kevin with Baity the Lab/Pointer //------AIR # 7303------\\ WBCCI 17109 visit my restoration blog at:
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01-23-2007, 05:36 PM
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#6
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More than one rivet loose
Currently Looking...
Los Alamos
, New Mexico
Join Date: Feb 2006
Posts: 3,756
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contact AS of spokane. They are quite helpful. They will help if they can.
Sorry don't have the number handy. out-of-doors mart is another choice. I bought my trailer from them. nice competent people.
__________________
Michelle TAC MT-0
Sarah, Snowball
Looking for a 1962 Flying Cloud
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01-23-2007, 05:40 PM
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#7
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Silver Mist
Currently Looking...
Riverhead
, New York
Join Date: Aug 2006
Posts: 3,011
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Quote:
Originally Posted by Silverhobby
Boatdoc,
I have very good luck with Out of Doors Mart in Kernersville, NC. Ben, who is a great man in the parts department, has always been helpful to me. I always ask for him by name and if he is not there, I will call back. He takes my credit card number and ships to me speedily. Contact him at 1-866-636-2267. Of course, have your VIN number, and year and model of the trailer handy if necessary.
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Yeh, what he said
__________________
Bob
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01-23-2007, 05:52 PM
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#8
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4 Rivet Member
2000 34' Limited S/O
Greensboro
, North Carolina
Join Date: Nov 2005
Posts: 374
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NC Dealer Very Helpful
I would also give Out of Doors Mart in Kernersville, N.C. a call. Ben and Paul both are very good and always friendly, knowledgeable and helpful.
Out-of-Doors Mart
Stewart in Greensboro
__________________
2000 34' Limited with Sofa Slide
06 Dodge 3500 Cummins Turbodiesel 4X4 Quad Cab Hensley Hitch Pressure Pro Centramatics
WBCCI #4358
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01-23-2007, 06:52 PM
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#9
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Rivet Monster
1975 31' Sovereign
1980 31' Excella II
Sprung Leak
, North Carolina
Join Date: Jun 2003
Posts: 7,172
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I will third the motion on Ben and Paul at Out of Doors Mart. I get a lot of my parts there. The last two times I needed something they were able to pull it off the shelf for me
Aaron
__________________
....so many Airstreams....so little time...
WBCCI #XXXX AIR #2495
Why are we in this basket...and where are we going
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01-23-2007, 06:56 PM
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#10
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Aluminut
2004 25' Safari
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, Illinois
Join Date: Feb 2003
Posts: 10,477
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Yea, give 'em a call. It's not just Airstream dealers that do this.....
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01-23-2007, 07:19 PM
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#11
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Rivet Master
Currently Looking...
West of Fort Worth
, Texas
Join Date: Aug 2006
Posts: 6,699
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Quote:
Originally Posted by Silvertwinkie
Yea, give 'em a call. It's not just Airstream dealers that do this.....
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It's also politicians....
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01-24-2007, 04:18 AM
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#12
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Rivet Master
1973 Argosy 26
Norristown
, Pennsylvania
Join Date: Sep 2006
Posts: 645
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01-24-2007, 05:20 AM
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#13
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Rivet Master
2006 25' Safari FB SE
St. Cloud
, Minnesota
Join Date: Aug 2003
Posts: 13,280
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Double ditto -- I'd only handle a parts order over the phone. A lot of dealers haven't fully incorporated email or electronic ordering into their parts businesses -- it's probably not cost effective for such a specialized market where personal communication will go further to fill the order effectively and limit returns. I've been surprised & gratified by past reports on Out of Doors Mart; I still have to try them. From my location I find that Tucson's Oasis RV is very responsive and an order arrives within about 3-4 days. Their prices are good and their well stocked, knowledgeable parts department deals very well by phone -- 1-800-658-5863. They manage to keep shipping costs very low also.
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