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Old 02-02-2017, 03:02 PM   #1
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Changing email address

I have a new email address, and here on the forum I've gone to "Edit My Details", and changed my email address there. I changed it several days ago, and when I checked today, my new email address was shown there.

However, I am not getting forum emails at my new address; I continue to get them at my old address. In a search of the forum, I found a post from 2015 that said a person who changes their email address should receive an email to confirm the new address. I don't believe I've received a confirmation email, and I have checked the spam folders at both my old and new email addresses.

Is there something else I need to do? Please help.

Thanks,
Russ
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Old 02-02-2017, 03:07 PM   #2
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At the bottom left of this page in the blue border is a Contact Us link, and a inquiry there may speed things up.

I have also quoted Kevin from another thread, so he may be able to help as well.

Quote:
Originally Posted by Kevin245 View Post
To request an account name change you need to contact the helpdesk using the "Contact Us" tab located on the bottom of the page.
I seem to recall that changes can take a few days here.

Good luck!

Peter
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Old 02-02-2017, 04:02 PM   #3
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Hi Russ,

Sorry to hear that you're experiencing difficulties. Yes you should be able to edit your email address. Please confirm that you are following the steps shown in the attached images, and that you are saving your changes. If you still experience difficulty then click on the "Contact Us" link and we'll get this addressed.

Thanks,

Kevin
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Old 02-03-2017, 09:39 AM   #4
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I followed all of those steps, and my new email address actually shows on the site. But I don't receive the daily email summary of new posts from the forum like I did previously.

I sent a message to "contact us" with all of the information.'

Thanks,
Russ
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Old 02-03-2017, 11:35 AM   #5
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You might try signing up for the daily email, as if you are a new member, using your new email address. Maybe that function does not survive a change of address?
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Old 02-04-2017, 12:05 PM   #6
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Signing up for the daily email as though I was a new member worked. Thanks!
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