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Old 08-18-2020, 12:28 PM   #1
1 Rivet Member
2020 16' Nest
Join Date: Aug 2020
Posts: 10
Blog Entries: 2
Issues with the 2020 Nest Front Window Leaking

Hi all - I purchased an Airstream Nest in May and picked it up in June. It has been a series of follies with the manufacturing quality of the Nest, but the one that really seems to keep coming back is the front window which seems to have a leak that returns after road vibrations loosen it back up. Thank goodness for the Dealer's help, as Airstream has had little sympathy or takes little responsibility for the poor quality or the hassle. I will say that the Dealer has fixed most issues well -- (for example, they discovered that the safety brake was not even ATTACHED to anything and replaced it all for me. They have been honest and helpful, and I am thankful for their good service team.) It's back at the Dealer now -- for a more thorough window repair. It is fair to say that I trust them more than Airstream at this point. On this round -- the third repair of the leaky window -- Airstream offered to pick it up at the dealer but could not commit to a time frame when I could use it again. Given my experience, I opted to have the Dealer work on it so I could camp in September and October.

At this time I would not recommend Airstream to anyone -- and this unit garners plenty of attention on the road as it really looks great. I am constantly in conversations with people on both the Subaru Ascent and the Nest where they are curious and asking for my experience. (I'm pulling it with a Subaru Ascent -- Love the Ascent -- it is incredible!). Has anyone had these type of Nest window issues? Is this a manufacturing issue that needs to go back to Ohio? Any advice would be great --
Thank you
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Old 08-20-2020, 12:00 PM   #2
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2018 30' Classic
Thousand Oaks , California
Join Date: Mar 2017
Posts: 1,021
Not sure itís fair to knock airstream corporate trying to help you but you not willing to let them, just my opinion though. Timing is tough on transportation as itís a third party. Depending on where you are, it could take up to a week or more for them to get your Nest and depending on the fix needed it may take another week or longer, then time to transport it back.

Assuming itís a simple fix: Dealer should be able to get the window fixed, we had a very small leak develop in our front window on our classic. I was going to take it to Jackson Center but the second dealer I went to in order to fix it assured me they could handle it.

Not sure of build materials around the glass but for ours they ended up just placing more caulking in the joint area to prevent water from settling near the glass. Hasnít leaked since and was probably $3 in caulk they used. I love the fact that airstream would incur all of the transportation expenses to make this right for you.

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