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Old 09-09-2019, 07:09 AM   #1
1 Rivet Member
 
2019 33' Classic
Box Elder , South Dakota
Join Date: Dec 2018
Posts: 11
CZone Trailer Battery Voltage

My 2019 Classic 33-foot is getting periodically, an alarm on the CZone panel that states:

Trailer Battery Voltage
Device: COI Output
Name: DC (Very) Low Voltage
Severity: Important

I get this even though I am on 50amp shore power. The inverter is on (which I am not sure if it should be or not when we are hooked up to shore power). I have checked the shore power and I am not getting any error messages and I am showing proper voltage readings from the surge suppressor.

I have looked through the manuals and Googled and I haven't been able to find out anything about this.

What do I need to do about this?
Is this a sign that my batteries are failing already?
Should this be happening when I am on shore power?
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Old 09-09-2019, 08:44 AM   #2
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2017 30' Classic
Carlisle , Pennsylvania
Join Date: May 2017
Posts: 7,397
Hi

First, grab your DVM (or get one if you don't have one already) and measure the voltage at the battery terminals. That will quickly tell you if indeed you have a battery issue. If they are fine, then there is a loose wire somewhere. Just where will take a bit of work to find out.The good news is that it's a warranty repair and you don't have to find the wire .....

Bob
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Old 09-09-2019, 10:33 AM   #3
2020 Classic 33 on order
 
Box Elder , South Dakota
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When you check the batteries you need to be disconnected from shore power (charger turned off) and also not be getting any power from solar panels if installed. You want to read "just" the batteries.

What does the CZone report as battery voltage when you are unplugged from shore power?

And give support at AS a call.
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Old 09-11-2019, 03:39 PM   #4
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2019 33' Classic
Box Elder , South Dakota
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Thanks all for the feedback. I'll talk to AS support and see about getting service (always a challenge since we are full-time on the road). The CZone currently says the travel battery voltage is at 13.00v but at the time of the alert it was at 11.97v.

Also, when I am shore connected with 50 amp power, should the inverter still be on?
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Old 09-12-2019, 06:26 PM   #5
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2017 30' Classic
Carlisle , Pennsylvania
Join Date: May 2017
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Hi

When you are on shore power the inverter should be off. That's something they should have gone over with you when you got the trailer ...


Inverter turns battery voltage into 120V AC. The only time you run it is when you *must* operate a 120V device and do not have shore power available. Since it's a hog on the battery, you want to turn it off whenever you don't need it.

Bob
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Old 09-12-2019, 07:42 PM   #6
2020 Classic 33 on order
 
Box Elder , South Dakota
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Spotted there is at least one favorite that turns on the inverter when you select the mode even if you are on shore power. I forget which one but will look at the CZONE programming tomorrow to see which one it is. Ran into that this week.
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Old 09-13-2019, 09:33 AM   #7
2020 Classic 33 on order
 
Box Elder , South Dakota
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Looked at the CZone programming list. The Cinema Mode turns on the Inverter. Doesn't matter if you are on shore power or not. Engaging Cinema Mode will turn it on. Away mode will turn it off. Sleep and On Board modes do nothing to the inverter.
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Old 09-13-2019, 11:52 AM   #8
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2018 19' Flying Cloud
2016 Interstate Grand Tour Ext
New York , New York
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Most likely this is a problem in conductivity, because the battery stops working only in extreme cases. But since this is a warranty case, you don’t even have to try hard
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Old 09-13-2019, 03:37 PM   #9
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2019 33' Classic
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Thanks Tom. I'll give it a closer look and of course talk to AS support since it's under warranty
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Old 09-13-2019, 03:38 PM   #10
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2019 33' Classic
Box Elder , South Dakota
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Gary. Use the cinema mode all the time so that must be what's happening. Thank you for letting me know!
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