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12-05-2007, 10:00 AM
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#1
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Tramp Streamer
Commercial Member
1995 28' Excella
Artist
, at Large
Join Date: May 2004
Posts: 2,002
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Venting!
Just a note
Today I had a problem with my 12 year old Fantastic Fan.
After taking it apart, I found the trouble to be the little gearbox.
I removed it, I also checked the vent cover lift motor, it checked out ok.
2 years ago, I called Fantastic Fan about ordering a new vent cover, mine developed a crack, I was fully prepared to pay for a new one, to my surprise they sent one over no charge!
Now this unit is 12 years old, when I called this time about ordering the gear box, I again fully expected to pay for the part.
To my surprise, they are not only sending the gearbox, they are also sending me a new lift motor, NO CHARGE .
Now I know a few of us are looking for roof vents, I myself thought about a Maxxi Fan for the front vent.
Now the other power vents look fine and all, BUT, if we do not support a company like Fantastic Fan, which bends over backwards to support its product and customers with free replacement parts after 12 years, we will get just what we deserve, China!
I've had the same delightful experience with Moen and Zip-Dee.
Michael
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12-05-2007, 10:05 AM
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#2
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Rivet Master
1978 31' Excella 500
Venice
, California
Join Date: May 2006
Posts: 1,067
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Yes, I've had a similar experience with them. Fantastic is a good description of their customer support as well as their product. I would buy to suppport that attitude.
__________________
"Not all who are laundering are washed" say Bill & Heidi
'78 Excella 500,"The Silver Pullit". vacuum over hydraulic disc brakes, center bath, rear twin. '67 Travelall 1200 B 4X4 WBCCI 3737
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12-05-2007, 10:18 AM
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#3
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Rivet Master
2005 19' Safari
1968 24' Tradewind
Rural
, Delaware
Join Date: Jun 2005
Posts: 1,476
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Thanks for relating your experience, Michael. My dealings with Fantastic Fan has been the same. We had them install a reversing switch in Perry this summer. They sent two techs, and it was over in under twenty minutes, including a mini tutorial on how it works. They even offered to clean the topside of the screen while it was apart. Every time I start to consider a Maxxi for the rear vent, along comes a post like yours to reinforce the reasons I will stay with a product that I know is a good thing.
__________________
2005 Bambi
1968 Trade Wind
2007 Ford F250 4x4 Crew
WDCU
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12-16-2007, 11:06 PM
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#4
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2 Rivet Member
Join Date: Jul 2004
Posts: 76
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I have had two problems with Fantastic-Vent fan units. Both times the company has bent over backwards to get me going again, and one of those problems was my own fault (trying to repair a thermostat).
Not only does Fantastic Vent back up their products with the BEST support around, they also make the best fan I've ever seen. They are relatively quiet, totally ducted (hence efficient), three-speed, and mine have rain sensors that will close the lid when they get wet. All-around GREAT fans.
Loren
__________________
2012 New Horizons Travel Trailer (formerly an Airstream owner)
2008 Dodge 2500 diesel with Equal-i-zer hitch.
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12-17-2007, 12:31 AM
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#5
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Rivet Master
1960 22' Safari
in the wilderness
, The great Mojave Desert
Join Date: Jun 2006
Posts: 4,077
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My experience with Fantastic Fan is a bit different than yours.
My trailer came with one and I added another one and then... Nothing they just keep working.
__________________
I'd rather be boon docking in the desert.
WBCCI 3344 FCU
AIR# 13896
CA 4
Yes, we have courtesy parking for you. About an hour North of Los Angeles.
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12-17-2007, 04:52 AM
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#6
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Rivet Master
1973 Argosy 26
Norristown
, Pennsylvania
Join Date: Sep 2006
Posts: 645
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Quote:
Originally Posted by Artstream
Just a note
Today I had a problem with my 12 year old Fantastic Fan.
After taking it apart, I found the trouble to be the little gearbox.
I removed it, I also checked the vent cover lift motor, it checked out ok.
2 years ago, I called Fantastic Fan about ordering a new vent cover, mine developed a crack, I was fully prepared to pay for a new one, to my surprise they sent one over no charge!
Now this unit is 12 years old, when I called this time about ordering the gear box, I again fully expected to pay for the part.
To my surprise, they are not only sending the gearbox, they are also sending me a new lift motor, NO CHARGE .
Now I know a few of us are looking for roof vents, I myself thought about a Maxxi Fan for the front vent.
Now the other power vents look fine and all, BUT, if we do not support a company like Fantastic Fan, which bends over backwards to support its product and customers with free replacement parts after 12 years, we will get just what we deserve, China!
I've had the same delightful experience with Moen and Zip-Dee.
Michael
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What we need is more loyal people like you to show the appreciation to manufacturers which go beyond the sale, and still remember to honor the post sale commitment to the consumer. Thank you, "Boatdoc"
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12-17-2007, 09:23 AM
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#7
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Rivet Master
1979 30' Argosy
Havelock
, where we park it
Join Date: Jun 2003
Posts: 1,652
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Michael, I agree, We have bought 4 fans from them, 2 on our 76 Argsoy and 2 on the 79 and will continue to support them. If you go to Imlay City MI. to the factory they will install the fans no charge and give you a tour of the factory, and if you let them know you are coming you can stay the night in the parking lot and they will give you a power cord.
Marvin
__________________
Marvin & Annie
Niki (fur baby)
1979 Argosy 30 (Costalotta)
WBCCI 10103
"Happiness is a warm Puppy" Charles Schulz
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12-18-2007, 04:00 PM
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#8
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"Cloudsplitter"
2003 25' Classic
Houstatlantavegas
, Malebolgia
Join Date: Jun 2007
Posts: 20,000
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Me Too
Got a new rain sensor, and complete wiring diagram for the fan installed
on our "03" Classic. Great Company!!!
Just wish some of this good Karma would rub off on the Mother Ship
__________________
I’m done with ‘adulting’…Let’s go find Bigfoot.
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12-18-2007, 04:52 PM
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#9
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Rivet Master
1965 17' Caravel
1983 27' Excella
Walnut Grove/Laguna Woods
, California
Join Date: Jun 2004
Posts: 1,635
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The frame around the screen was cracked at a screw hole. While at the WBCCI International in Salem in 2006 I saw that the "Airstream store had new screens for $11.00. I stopped by the Fantastic boot5h and they gave me one.
In Quartzsite last I was given a new lifting mechanism free as minw slipped in the closed position.
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03-30-2009, 06:00 PM
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#10
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3 Rivet Member
1965 20' Globetrotter
1955 22' Safari
Butte
, Montana
Join Date: Mar 2009
Posts: 145
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Hey Michael,
It was nice meeting you in LaQuinta. I took your advice and joined airforums. Anyway, do you, or anyone, have an Idea how I can replace the original vent/access door for my hot water heater on my 65 Globetrotter? Thanks!
Scott
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03-30-2009, 06:05 PM
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#11
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Tramp Streamer
Commercial Member
1995 28' Excella
Artist
, at Large
Join Date: May 2004
Posts: 2,002
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Quote:
Originally Posted by wheelerimage
Hey Michael,
It was nice meeting you in LaQuinta. I took your advice and joined airforums. Anyway, do you, or anyone, have an Idea how I can replace the original vent/access door for my hot water heater on my 65 Globetrotter? Thanks!
Scott
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Scott,
Try Inland RV.
If ya get Terry, tell him ArtStream sent ya!
Andy Rogozinski
Inland RV Center
Corona, CA
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03-30-2009, 07:04 PM
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#12
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Rivet Master
1968 30' Sovereign
1959 18' "Footer"
1954 22' Flying Cloud
Brussels
, Wisconsin
Join Date: Jul 2006
Posts: 615
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Fans X 4 and more to come
These people are great! I have had 4 installed over the years, either by them or me. Anytime I have had a problem (and that is not too many) they fix it at NO cost.
I will have them install two in my 88 at this year's International and I will buy one for my 54 at the same time.
These vents are the best! And so is the crew that supports them.
__________________
I'm NOT an old man.............
Ed
54 Flying Cloud
59 Traveler
68 Sovereign
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03-30-2009, 08:46 PM
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#13
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More than one rivet loose
Currently Looking...
Los Alamos
, New Mexico
Join Date: Feb 2006
Posts: 3,756
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When I was in Michigan. Carol and I stopped by the factory. We recieved a tour and I inquired about changing my front fan over from out only to in/out. The gentleman I was talking disappeared for a few minutes. He came back with two kits. One for me and one for Carol. I asked how much. He said No Charge. They even gave us some extra vent screens. I will buy a Fantastic vent anyday. It is a small company and they know how to do it right.
__________________
Michelle TAC MT-0
Sarah, Snowball
Looking for a 1962 Flying Cloud
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03-30-2009, 09:14 PM
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#14
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Rivet Master
Vintage Kin Owner
Vintage Kin Owner
Vintage Kin Owner
Currently Looking...
Greeeneville
, Tennessee
Join Date: Feb 2005
Posts: 1,301
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I had a cracked ceiling surround trim piece. Fantastic Fan sent a new one at no charge. I will continue to support their company with my purchases.
__________________
Kevin with Baity the Lab/Pointer //------AIR # 7303------\\ WBCCI 17109 visit my restoration blog at:
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03-30-2009, 09:44 PM
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#15
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Site Team
1974 31' Sovereign
Ottawa
, ON
Join Date: May 2008
Posts: 11,219
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Quote:
Originally Posted by Happycampers
Michael, I agree, We have bought 4 fans from them, 2 on our 76 Argsoy and 2 on the 79 and will continue to support them. If you go to Imlay City MI. to the factory they will install the fans no charge and give you a tour of the factory, and if you let them know you are coming you can stay the night in the parking lot and they will give you a power cord.
Marvin
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Say, that's good to know: they're only about 4 hours from me!
Thanks!
__________________
“Courage is being scared to death, but saddling up anyway.” ...John Wayne...........................
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03-31-2009, 09:12 AM
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#16
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3 Rivet Member
1965 20' Globetrotter
1955 22' Safari
Butte
, Montana
Join Date: Mar 2009
Posts: 145
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Thanks Michael,
I called inland andy , but he doesn't have the door. He has the door for the atwood 6 gallon water heater. I may have to go with that. I was trying to stay with the original vent to keep the vintage look.
Scott
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03-31-2009, 11:34 AM
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#17
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More than one rivet loose
Currently Looking...
Los Alamos
, New Mexico
Join Date: Feb 2006
Posts: 3,756
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Quote:
Originally Posted by wheelerimage
Thanks Michael,
I called inland andy , but he doesn't have the door. He has the door for the atwood 6 gallon water heater. I may have to go with that. I was trying to stay with the original vent to keep the vintage look.
Scott
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You can also try Vintage Trailer Supply - Vintage travel trailer parts and supplies!
__________________
Michelle TAC MT-0
Sarah, Snowball
Looking for a 1962 Flying Cloud
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