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Old 02-24-2009, 07:13 PM   #1
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Exclamation Quality Control

When I asked about getting parts for my 1992 and my 1975 Airstream trailers:

I got this response:
I do not have access to that old of parts. you can can call inland rv at 800-877-7311.

This is the response I got from the closest Airstream dealer to the Sacramento area in California.

Customer support, quality control...

Never let it rest until your good becomes better, until your better becomes your best and your best is better then the rest.

Airstream made it. I made it better.

Airstream needs to be sent a strong message to make a quality prodict and provide aftermarket customer support or loose your industry standing. The success of Airstream is yours to win or loose. You need to work to earn and maintain our respect.

You got some catchin' up to do at the factory...

I (we the trailer owners) are towing your reputation around the country. It is up to you if I drag it through the mud or not. So far, I am not impressed.




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Old 02-24-2009, 07:20 PM   #2
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Andy really has most of what you need, given the local dealer's lack of parts, Andy seems like a better bet.

Normally I'm up for a factory beating like the next disgruntled owner, but in this regard, I have to stick up for the factory. I commonly compare Airstream to the automakers and in this regard, Airstream's parts are a lot more readily available for older trailers than I can get for my 1996 Impala SS. Recently some woman came flying out of her driveway like the "Duke Boys". I had no time to react. New fender, bumper, headlight assembly....guess how many parts were OEM. Very few......GM stopped making them. This is true for a lot of cars even a bit younger and not just GM either....
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Old 02-24-2009, 07:27 PM   #3
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You can also check with Oasis RV Center (authorized repair center) in Tucson for parts...Joe Pershing, owner... (800) 658-5863. Our Bambi's there right now getting its annual systems checkup...then it's on the road again ASAP...
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Old 02-24-2009, 07:35 PM   #4
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I'd be happy with a NYS Dealer.
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Old 02-24-2009, 07:39 PM   #5
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Quote:
Originally Posted by ROBERT CROSS View Post

I'd be happy with a NYS Dealer.
You know, maybe you should start one. If the econ wasn't so bad, it's be a heck of a job.... for me in terms of distance, for minor stuff, there is a dealer that's ok...for anything major I could go 325 miles to Iowa or 325 miles to the factory.
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Old 02-25-2009, 06:45 AM   #6
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You know, maybe you should start one. If the econ wasn't so bad, it's be a heck of a job.....
One word ST......RETIRED!
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“After all these years the reason I continue to love Thanksgiving.....I still sit at the kids table.”
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Sandra wanted to go to Cleveland on vacation,
but I’m the Husband, so we went to Cleveland.
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Old 02-25-2009, 08:07 AM   #7
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Quote:
Originally Posted by ROBERT CROSS View Post
One word ST......RETIRED!
Lucky dog...both of you....where is the Honey Brown in this picture.

I got 20 to life yet.
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Old 02-25-2009, 08:17 AM   #8
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That WAS a very productive "fishing" trip..
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“After all these years the reason I continue to love Thanksgiving.....I still sit at the kids table.”
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Sandra wanted to go to Cleveland on vacation,
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Old 02-25-2009, 08:20 AM   #9
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Quote:
Originally Posted by ROBERT CROSS View Post


That WAS a very productive "fishing" trip..
Nice!
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Old 02-26-2009, 09:20 AM   #10
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Yeah, I got the idea. One game in town.

Andy, the aluminum Guru. I bow. I am sure this trailer will help make his next house payment.

I am just gathering my shopping list so I get it all in one shipping... I'll be calling Andy.
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Old 02-26-2009, 09:50 AM   #11
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A couple questions:

How many model years back does Airsteam maintain parts?

What is the industry standard?

Are there state laws that require parts to be maintained for a specified number of years?

How does Airstream stack up against the industry and does it follow the applicable laws, if there are any?

As an aside, it didn't apprear to me there were many parts on hand in the store at the factory, but maybe there was another inventory of parts someplace else?? I know when I've been at the Newmar factory in Indiana, they have a much more extensive service parts operation, but maybe that's just because they are much bigger as well, I don't know.
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Old 02-26-2009, 09:50 AM   #12
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hey Pepsi

it's just a drain pipe on wheels,

relax, have a Coke and a smile.
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Old 02-26-2009, 09:57 AM   #13
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Quote:
Originally Posted by flyfisher View Post
A couple questions:

How many model years back does Airsteam maintain parts?

What is the industry standard?

Are there state laws that require parts to be maintained for a specified number of years?
Though I don't know many of the questions to the answers posed here, I think that for a 34 year old trailer, any parts, let alone particularly high quality re-makes, NOS, etc one could find would be a gift. This would be similar to what folks do that restore cars, find every good source they can. About 10 years ago, finding 1969 Camaro parts was hard. Now there are many places the make the parts, but they are not OEM, they are 3rd party.
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Old 02-26-2009, 10:29 AM   #14
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Quote:
Originally Posted by Silvertwinkie View Post
Though I don't know many of the questions to the answers posed here, I think that for a 34 year old trailer, any parts, let alone particularly high quality re-makes, NOS, etc one could find would be a gift. This would be similar to what folks do that restore cars, find every good source they can. About 10 years ago, finding 1969 Camaro parts was hard. Now there are many places the make the parts, but they are not OEM, they are 3rd party.
I agree completely on that 34 year old trailer, but was also interested in where is the line drawn - as soon as the trailer gets out of warranty, at the end of 5 years, 10 years or when?

I spent my career in the auto industry, where we also had ag and construction, plus other companies. I remember that we often kept parts for 10-20 years, and even then we had an arrangement where we were giving old parts to an independent warehouse company, who agreed to maintain them exclusively for us, and who would then later sell them back to us so we could sell them to dealers if there were orders for them. (There were tax and other legal issues involved in this warehousing operation, but the bottom line was that there were lots of profits made on the sale of service parts, plus the important customer satisfaction issues - something Thor and Aristream are generally oblivious to.)
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