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Old 02-13-2011, 06:00 PM   #15
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So all the stuff was sitting unassembled on a pallet, and you had to put it together?
Really... really??? They axles are usually shipped completely assembled? I guess they could be packaged/protected to preclude damage to the assembly.... Maybe it's just easier for shipping? I did not *build up* the backing plates, just bolted them onto the axle after securing the axle in place.

Yes, I did have to grease and install the bearings and other assembly... I was glad to learn how to do ALL of this. Now I am not intimidated about brakes, bearings, or the axle!

Laura
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Old 02-13-2011, 06:01 PM   #16
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Originally Posted by pb379_2010 View Post
Laura,
There is probably nothing more important to me than great customer service. It is worth a lot. I'm glad to heartily agree with you on that point.
Ray,


2 Axles $1,500
Shipping $395
2 mounting hardware kits $24
Total price $1,919

Axis axles from Colin Hyde Trailer Restorations
(cut and paste from Colin's price quote)

"All the axles I sell come powder coated, shock brackets installed, "safety lube" spindles, complete brake assemblies with lug nuts, mounting bolts.
Your new axles will cost $430 each plus $250 for shipping. 2 X $430 + $250 Total cost $1110."

Colin Hyde was very helpful and his level of expertise with my axle order was just awesome. He was quick to respond to my questions and gave me the feeling that he'd always be there for anything I might need.

When it was all said and done I ordered new Axis axles from Colin Hyde Trailer Restorations.

Now a few questions for you to think about.

Why such a big difference in price between Inland ($750) and Colin Hyde ($430) for an axle made at the same factory in Indiana, by the same people? There is no relevance whatsoever to the locations of Inland (California) or Colin Hyde (New York). The axles are made in Indiana and shipped to Texas.

Prosit!
According to Axis, there are 2 styles of Torsion axles available from them.

One is the original Axis design and the other is the Henschen design.

Respectfully, each one carries a different selling price.

If that indeed is not the case, then Axis has been telling two different stories.

Several of our customers have received quotes from Colin Hyde. Why they differ from customer to customer, we don't know, and furthermore Colin is at liberty to run his business as he chooses.

We DO NOT have any issues with Colin as some would suggest, because of our difference in pricing, or for that matter, any other reason.

As Mexray has pointed out, to have a business in California, in a 10,000 square foot building, does have it's costs, which are far from cheap.

Each Airstream owner is certainly free to purchase whatever, from whoever.
A big drawback however, is buying Airstream parts from a non Airstream dealer, which will cost more money, and will likely not have any Airstream factory warranty behind it, since it would be a second owner.

Each business person, must operate their company as they choose. They don't argue amoungst themselves, but it does seem that a post gets stirred every once in a while to create arguments.

Exchanging information for the benefit of others, has always been the game plan for the Forums, and I am sure the moderators will strive to keep it that way.

Because one company may charge more for a part than someone else, does not make that company bad or evil. Overhead must be passed "ON", pure and simple. Providing customer service is also a cost, especially when the customer can call for help or assistance, or even with questions, on a dealers toll free number, that many companies do not have. That, in itself, is a huge customer service.

Andy
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Old 02-13-2011, 06:10 PM   #17
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Really... really??? They axles are usually shipped completely assembled? I guess they could be packaged/protected to preclude damage to the assembly.... Maybe it's just easier for shipping? I did not *build up* the backing plates, just bolted them onto the axle after securing the axle in place.

Yes, I did have to grease and install the bearings and other assembly... I was glad to learn how to do ALL of this. Now I am not intimidated about brakes, bearings, or the axle!

Laura
Complete axles, unfortunately suffer more damages in shipment, especially to the drums and backing plates.

Shipping them on a pallet, has proven to be the best way, whenever possible.

Further, bare axles can be installed much easier than a complete axle, since the bare axles weigh about 100 pounds less. To assemble the rest of the parts, when instructions are followed, makes the job much easier and creates a learning for the installer. Most always, that method is appreciated.

If something can be installed more than one way, it simply will happen, even when proper markings are in place along with instructions. We humans do things like that sometimes. That however, does not make the selling dealer at fault, by any sense of the word.

Andy
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Old 02-13-2011, 06:26 PM   #18
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Purchasing axles

There is far more to purchasing torsion axles, than just placing an order.

Depending on the selling dealer, informational questions may or may not be asked, so that the most ideal axle is provided.

Differences in starting angles, brakes sizes, types of brakes, such as electric standard or self adjusting, or disc brakes, should always be asked.

Then there is a question about the rating of the new axle. Should it stay the same, decreased or increased? And if changed, why and to how much is always a proper question.

Then what dimensions are needed? If the owner provides those dimensions, they may contain an error, as many owners have reported when receiving other than OEM replacements.

Proper measurements are assured, when the correct trailer serial number is provided, at least from one dealer.

Andy
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Old 02-13-2011, 07:07 PM   #19
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Just to add an alternative to the shipping issue. I ordered a full set (3) of axles through Andy at Inland. The shipping was going to be rather high for the entire thing and it worked out for me to be near the factory in Elkhart, Indiana. As a result Andy coordinated everything for me to pick them up at the factory. When I arrived, I found three newly assembled (earlier that day) axles brakes, backing plates and all. They loaded them in my truck and I had about 5 inches of length to spare in my shortbed F150. After hauling them home to Atlanta myself I installed them with very little difficulty (stubborn old bolts was the only issue. The new axles were perfect). If you want further info on the install, I documented it in this thread.

http://www.airforums.com/forums/f437...ion-72600.html

Good luck with whichever route you choose to go.
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Old 02-15-2011, 09:07 AM   #20
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Originally Posted by overlander63 View Post

This may answer two questions: AFAIK, Airstream still uses Dexter axles under new trailers. I will crawl under a couple tomorrow, and post back here if I see a different builder's tag on the axles.
I crawled under a 2007 and a 2009, and both had Dexters.
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Old 02-16-2011, 06:52 PM   #21
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Originally Posted by overlander63 View Post
I crawled under a 2007 and a 2009, and both had Dexters.
Does this help me know what to do concerning replacing the axle on my '63 Safari?

Many thanks.

BabyBoomers
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Old 02-16-2011, 06:58 PM   #22
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Does this help me know what to do concerning replacing the axle on my '63 Safari?

Many thanks.

BabyBoomers
Nope.

All that is necessary is the trailer serial number.

Andy
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Old 02-16-2011, 08:08 PM   #23
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Originally Posted by BabyBoomers View Post
Does this help me know what to do concerning replacing the axle on my '63 Safari?

Many thanks.

BabyBoomers
Nope,
Just need the year & model, which you've noted
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Old 02-16-2011, 08:15 PM   #24
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I purchased a new axle through Inland RV last winter for my 65 Safari and was very happy. I was able to pick it up at the factory saving the shipping and went over to Airstream factory for a tour at the same time. It has 12" drums and brakes and bolted in as expected. Trailer now rides about 3" higher. Very satisfied.
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Old 02-17-2011, 06:47 AM   #25
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I purchased a new axle through Inland RV last winter for my 65 Safari and was very happy. I was able to pick it up at the factory saving the shipping and went over to Airstream factory for a tour at the same time. It has 12" drums and brakes and bolted in as expected. Trailer now rides about 3" higher. Very satisfied.
Of course, since then the factory has closed, and another company in another state is building them. You can still pick them up at the factory, but it's in Indiana.
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Old 02-17-2011, 10:03 AM   #26
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as terry notes above, this never happened in it FALSE internet chatter.

Quote:
Originally Posted by Top View Post
...Why did Airstream use Dexter axles for a year or so then switch back to Henschens?...
this never happened, it's incorrect info previously posted HERE on this forum,

and echoed by those who read it without knowing IF it's true or not.
________

in 2003-5 a/s began a transition to dexters...

by late 2006 all the units were on dexters.

there was no 1 year thing, and they didn't go back to henschens.

we can speculate as to WHY this happened,

for example there was a bearing/grease/hub issue on some trailer made in 2004...

which has been OFTEN suggested at the basis for changing axle suppliers.

but it's also important to realize that a/s gets frames, brakes, hubs AND axles and other stuff from dexter (or sister companies)...

dex is HUGE in this business of suppling trailer, bus and other utility vehicles parts...

a/s is a TINY company, they can't afford to be dependent on a marginal supplier,

or financially troubled company for critical bits.

they also can't dictate to the big suppliers, on how to spec bits.

henschen made some very good axles over the years and also made some duds.

companies close plants, business die or are acquired, it happens.

and someone jumps in to fill the void IF it seems reasonable.

that axis purchased some of the henschens stuff is great for folks rebuilding old cans...

who THINK they want nearly original stuff.

we've got options now that weren't widely available just 2 years ago.
___________

it's great we've got alternative vendors/suppliers now who QUIETLY go about the biz of supporting the aluminum can club.

VENDORS aren't allowed to quote prices here for good reasons.

customers can but those quotes are often VERY unreliable and may not tell the full story.

we (here) were subject to LOTS of misleading info on a/s related parts and still are DAILY.

often this stuff comes directly from vendors who twist facts or simply make up stuff, which guides buyers to their products or services.

this has happened here for everything from axles to light bulbs.

it still happens every day, perhaps less often from old vendors but MORE often from new players in the 'sell u stuff' game.

buyers must do their homework...

and sharing is good, enthusiasm for sharing is good too...

just don't repeat stuff that's false

and don't expect everyone to agree with a personal 'truth'...

this place like ALL of life is full of deception.

caveat emptor AND caveat venditor

cheers
2air'
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Old 02-17-2011, 10:41 AM   #27
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Come take a look at my axle

Quote:
Originally Posted by BabyBoomers View Post
Does this help me know what to do concerning replacing the axle on my '63 Safari?

Many thanks.

BabyBoomers
Hey Boomer. We should get together and you can look at my axle and we can talk through the replacement.

I'm going to PM you my contact information and you can call
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Old 02-17-2011, 08:20 PM   #28
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Originally Posted by BabyBoomers View Post
Does this help me know what to do concerning replacing the axle on my '63 Safari?

Many thanks.

BabyBoomers
No, this answered another question someone else had in this thread.
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