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Old 03-08-2012, 08:57 AM   #169
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Excellent report and glad you made it home safely. Thanks for your contributions to the Airforums!

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Old 03-10-2012, 07:37 AM   #170
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Three Rules to Live By

Shane:

I have been following your journey. It does appear Airstream treated you well.

There are three rules to now live by:

1. Never Sell a Piper Super Cub Airplane

2. Never sell a Colt Pistol

3. Never sell a Airstream trailer
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Old 03-10-2012, 08:52 AM   #171
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Added note, Jim at Airstream called me yesterday to make sure I made it home safely and to see if I was still happy with the service they provided.

Wow..I told Jim I miss being there already.

Good people,great company.

Shane
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Old 03-10-2012, 09:01 AM   #172
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I was curious about the rubber gasket that Shane took a picture of in this thread because I thought that that was a part of the fix to his trailer, however it was not installed per Shane. I contacted Airstream and spoke with one of the customer reps and asked him about the gasket. He said Airstream began installing the gaskets in the rear portion only in late 2011 models and is now std procedure build.
Thanks for taking a picture of the box with the gasket material otherwise I never would have known and now I know I can buy a 2012 model and hopefully not have the same problem.
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Old 03-10-2012, 10:25 AM   #173
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Interesting reading the past couple of weeks, glad everthing worked out for you. All I can say is you have a lot more patience than me. I'm afraid they would have kick me out of the place because of all the questions I would have fired at them and wanting to know why it wasn't fixed correctly in the first place. I'm sure there would have been a lot of tension in the air while I was hanging around, but again they have probably delt with a lot of irrate customers and know how to diffuse the situation.

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Old 03-10-2012, 10:28 AM   #174
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Interesting reading the past couple of weeks, glad everthing worked out for you. All I can say is you have a lot more patience than me. I'm afraid they would have kick me out of the place because of all the questions I would have fired at them and wanting to know why it wasn't fixed correctly in the first place. I'm sure there would have been a lot of tension in the air while I was hanging around, but again they have probably delt with a lot of irrate customers and know how to diffuse the situation.

HankO
MmmHmm, I quite agree.

He had the patience of a saint, as my mother would say.

Good for him, good for them.


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Old 03-10-2012, 11:04 AM   #175
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About those gaskets (subfan1, post #172): I observed them being installed on FC's and Intl's while on a factory tour in June of 2010 (so I must have been looking at early 2011 models). Even though I've learned not to expect a straight answer from anyone along the RV food chain, nonetheless, I asked the tourguide when they started using these gaskets. His answer was "they've been doing that for some time, now."
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Old 03-10-2012, 12:13 PM   #176
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Hank', actually you can be firm with them about things that should have been done right in the first place and not get thrown out. The people who work in the service center see the problems the factory causes all the time, so they are used to it. For them, it is employment insurance. I've been really annoyed with the company, but customer relations and the service center is not the part of the company I am annoyed at. There's no need to take frustrations out on them unless they do something wrong.

I have had many contacts with "Schu" and feel that after I make my case, he has listened and treated me fairly within the constraints of what he can do.

I did enjoy my trips to JC. When waiting for a trailer to be fixed, time can drag on and on. Food choices are limited in JC and they start work all too early for me to vacate the trailer so they can work on it. But the techs work with the customers, keep us updated, and check to make sure everything is ok. But there is fun coming to the "mothership" and meeting people from all over who are owners or intrigued by Airstreams and come for the tour.

As for the gaskets, there are many types and qualities of gaskets. Given the company's penchant for using the cheapest stuff they can find, the gaskets may not be much of a fix. To get a good seal, the two surfaces must mate closely and there has to be some adhesive to keep everything sealed. The beltline and the similar trim at the bottom of the aluminum skin do not mate to the body that closely. They are using the gasket at the lower trim, not the beltline. Otherwise they have run a bead of Acryl-R along the trim, but the bead can fail over time. So can a cheap gasket. So it may improve things, but whether it will work well over time is to be seen. I have come to believe (and have posted previously) that RV manufacturers should be using gaskets everywhere. That would reduce leaks substantially in my opinion.

I'm glad to see Shane is back home and hope the family can take the newly improved Airstream on a spring trip soon.

Gene
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Old 03-11-2012, 06:14 AM   #177
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3 rules -1

Quote:
Originally Posted by Bill Price View Post
Shane:

I have been following your journey. It does appear Airstream treated you well.

There are three rules to now live by:

1. Never Sell a Piper Super Cub Airplane

2. Never sell a Colt Pistol

3. Never sell a Airstream trailer
I'm with you Bill 3 rules -1 with a *

1)Never Sell Your Cessna 172 unless you are getting a Cessna 182. I sold my 172 the same day I picked up my new to me 182 Didn't go a day without a airplane.

2) Don't Own A Colt No Need for one in MY World* (I'm Not a gun Hater)

3) Don't sell your 1st Airstream until your new to me Airstream is sitting in the driveway. That's what I did.


Ace in PA
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Old 03-11-2012, 05:48 PM   #178
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MmmHmm, I quite agree.

He had the patience of a saint, as my mother would say.

Good for him, good for them.


Maggie
Lucky for them.......

Having a design that allows wood to come into direct contact with a horizontal flat piece of external metal is a bad design flaw. Not sealing that contact area is a warrenty issue that should not have a terminal date as it was not properly done when built. That pathway for water will always exist, any gasket and sealant applied will eventually fail and the damage will occur again.
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Old 03-11-2012, 07:08 PM   #179
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Shane, when you get out the Acryl-R, here's what I learned today:

It takes a long time to get the sealant through the pump. You need a strong solvent to wipe off messes and clean your fingers over and over. Rags are necessary too. I tried a tool to smooth out the bead, but my finger works best.

Messy job, but necessary.

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Old 03-11-2012, 07:26 PM   #180
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Shane, when you get out the Acryl-R, here's what I learned today:

It takes a long time to get the sealant through the pump. You need a strong solvent to wipe off messes and clean your fingers over and over. Rags are necessary too. I tried a tool to smooth out the bead, but my finger works best.

Messy job, but necessary.

Gene
THank you.....My question is...do I need to clean off the old acryl-r? or just apply it over the existing?

Also whats the curing time?

Thank You....

I have this warm fuzzy feeling about my Airstream today.



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Old 03-11-2012, 07:31 PM   #181
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Gee Clancy, are we going back to the real world? Good boy.
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Old 03-11-2012, 07:42 PM   #182
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I don't generally clean up old sealant. That is a major job. Acryl-R will stick to itself and most other things, but especially your fingers. Eventually the sealant gets so thick you have to clean it off and start over, but that is years away.

It never gets rock hard and isn't supposed to so it can flex. It dries very fast. I could smooth it at about a minute or less, but after that, vigorous wiping with a solvent is necessary. One of the annoying things is the thin threads that stick to the pump tip and get on the trailer body—just one of the things to deal with. Also, keep cleaning the tip so you can run a better bead. Start up high somewhere no one can see what you've done. It takes a while to learn how to run a decent bead.

We cleaned the old sealant with alcohol to get the dirt off. Alcohol evaporates fast and leaves no residue.

I used acetone as a solvent, but Acryl-R recommends other things. They are all about the same so far as I know. You can go to the Acryl-R website and download the specs for more information.

This gets tedious, so if you want to do everything, space it out over a couple of days. Look carefully for pinholes, voids and the like in the original sealant. You want to make sure you fill them. The stuff on the roof is sealed with white Sikaflex, but Acryl-R will stick to it and you can use that or get a tube of Sikaflex.

But, if the dealer sealed the front pano, won't they stand behind their work and fix it?

Gene
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