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Old 04-03-2011, 06:50 PM   #15
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But for every good opinion of a dealership (or any other establishment, really), one could also find a bad one. The key here is to do your research, talk to the establishments, get a feel for them, and caveat emptor.

Over the years, I have found that customers' perspectives are often skewed, and some are never, ever happy with any level of customer service. On the other hand, I have also found that there are businesses who rape customers at-will. The buyer should truly beware...and treat the establishment with dignity and respect too.
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Old 04-03-2011, 07:21 PM   #16
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I treat forum opinions as opinions.

I don't think it is fair to judge a business good or bad from posts on the internet. Every customer is different and their experience may not be mine. Some poeple say never go there, others say go there. I don't know the people who are posting.

There are a lot of complainers and unreasonable people. The internet has become a mouthpiece for them.
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Old 04-03-2011, 08:25 PM   #17
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Louie point taken however if a bad review saves another person some bad experience than I will review every time and I do both good and bad like old days you knew in town who the shady people were and the honest were by WORD OF MOUTH the INTERNET is just another way of spreading the good word or bad word each of us has to make his or her own decision as to the relevancy of the info better to speak up than to be one of them led to the chamber catch my drift.
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Old 04-03-2011, 08:48 PM   #18
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Quote:
Originally Posted by LLB21 View Post
I treat forum opinions as opinions.

I don't think it is fair to judge a business good or bad from posts on the internet. Every customer is different and their experience may not be mine. Some poeple say never go there, others say go there. I don't know the people who are posting.

There are a lot of complainers and unreasonable people. The internet has become a mouthpiece for them.
Dear LLB... You're not wrong, but I find that when someone has 25 bad reviews and no good ones, they tend to be pretty accurate. It's true that some people are impossible to please, but when a merchant has NO fans and detractor after detractor it isn't a bad idea to confront them.

In fact one of Answer Center's best customers had 8 or 9 bad reviews online. All mentioned that this company wouldn't do a one-time cash delivery of propane or fuel oil. I've known this company as clients for 10+ years. They'd made a marketing decision to avoid the most downscale clients... it came back to bite them. I asked them to respond to their detractors, and they did - effectively. They avoid one time cash stops because they had a driver robbed and his truck hijacked on one. Their goal is to protect their drivers and trucks. Once they responded and retrained their dispatchers to respond appropriately, the reviewer's tone shifted.

We all know how strong the opinions about Chevy vs Ford vs. Dodge can get here. Amuse yourself: try looking for online ratings of your favorite restaurants. YIKES. I've figured that Italian food is ALL personal preference, but that most people CAN give you an accurate view of steak or seafood restaurants.

Did you know that JOINING the Better Business Bureau can instantly improve your score there? I was skeptical until I saw a company go from a D to a B+ rating over night. I know way too many details about that company to think that even a "D" was adequately bad.

Here's my one piece of advice to try to add something productive. Watch out for busineses that over-advertise. If you know of a business that has billboards, radio, tv, yellow pages, internet, etc., etc., That CAN be a company that is really trying to grow in an adverse economy OR it can be someone who never gets repeat business. Colonial Airstream comes to mind... but most of us don't buy RV's every year, so they may NEED to advertise. Key thing? It's not HARD to find delighted customers. Find a heating and air conditioning company that does that much advertising... just BE CAUTIOUS. Most HVAC companies get 80% repeat business.

Remember Hill Street Blues?
Be careful out there people!

Paula
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Old 04-03-2011, 08:58 PM   #19
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I appreciate all the opinions on this site, but treat them as that; they are people's points of view. What I will do, though, is approach a merchant a little more warily if I've heard that someone else has had a problem. Forewarned is, after all, forearmed.
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Old 04-03-2011, 09:58 PM   #20
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You wanna buy an Airstream? Regardless of if you live in Florida, San Diego (as I did when I purchased my first Airstream) Seattle or Texas, Colonial Airstream in New Jersey can not be beat! I know of folks who find their trailer on their web site, buy it, and have it shipped cross country and still save money.

Knowledgeable, customer oriented, they are great!

I'm sure there are other dealers like them out there - but my point is, if there are, I bet you the dealers are family owned/private - and not some crazy chain!!!

Airstreams are a lot of money, make sure you buy yours from a reputable dealer!!!


I agree regarding Colonial Airstream. Great customer service. I was in Iraq when I bought my first Airstream. Bought it sight unseen (other than the photos online) and had my dad pick it up for me. The Airstream was fairly priced. My dad was also impressed with their customer service. A year later, after my first Airstream was totaled, despite living in Oklahoma at the time, I again went to their dealership to purchase a replacement.

As mentioned earlier, Airstreams are a lot of money; always purchase from a reputable dealer. I recommend Colonial Airstream.
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Old 04-03-2011, 10:29 PM   #21
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I bought my A/S from Sutton RV in Oregon 3 years ago. I had a very good experience with them. They are family owned.

John
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Old 04-26-2011, 06:21 PM   #22
one of those
 
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So, I shouldn't buy from CW in Katy because someone was unhappy with an experience there.

And I shouldn't buy from Colonial. Rseagal had a bad experience with them.

Bates is out. Someone reported a bad experience.

If we followed this to it's logical conclusion, we would only buy from the absolute perfect company. Someone who has been in business since Airstream began, and has not had one single customer complaint in all that time. Which dealer is that, by the way?
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Old 04-26-2011, 07:31 PM   #23
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I had a good experience at Bates.
They delivered on everything they promised.
No dealer is perfect, just tell them what you expect.
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Old 04-26-2011, 07:55 PM   #24
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We're buying one now from the Camping World people in Katy, Texas. Will let you know how it goes. So far, so good. But it's early yet.
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Old 04-26-2011, 08:03 PM   #25
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Old 04-27-2011, 06:09 AM   #26
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good luck just to let you know after the bad experience my friends had with them the parent company camping world did contact me and apologized for the bad service and hopefully made the changes there so hope you have a good buying experience with them if you get your trailer check out the central TX rally in June a good way to get into the airstream experience
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