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Old 07-12-2012, 06:32 PM   #85
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Old 07-12-2012, 07:57 PM   #86
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Originally Posted by purman View Post
It's only fraud if they bill you after you cancel it, and that is what is happening.
This I completely agree with - that would be fraud. That said, I've never had a problem with canceling a radio (and I've canceled several) from the account, although they did keep asking if I wanted to reactivate one of them even though I told them I'd sold the car. That's different from canceling the entire account, though.

Originally Posted by Eric H View Post
It's certainly not fraud, but it's not the most open way to do business...tiny print that only someone with perfect eyesight can see buried in the very back page.
The things I've seen in the last couple years have had it in fair-sized bold print right under the prices. Of course, as I said before, I fully expected them to renew it for me automatically unless I canceled the service. I'm just amazed people thought they'd do something different. Their entire business model is based on subscriptions.

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Old 07-12-2012, 08:13 PM   #87
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Originally Posted by purman View Post
It's only fraud if they bill you after you cancel it, and that is what is happening.
OK, that's just not good business. If it's on a card, usually all you have to do is call the credit card company and report their shifty (or sloppy) behaviour. My experience is that that is the end of it. The credit card company credits your account, and debits the seller.

Originally Posted by purman View Post
I have sirius and use it in our Sequoia because the radio SUCKS. they put the antenna in the rear side widow and it doesn't pick up anything. I complained and they said they would pass it on.
This is a separate issue. Why not just get a proper antenna installed in your vehicle?
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Old 07-12-2012, 08:41 PM   #88
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I subscribed for a year or so and then finally decided to cancel since I didn't use it very often. I called them and cancelled my subscription. The lady I talked to wanted to give me 6 months of everything "free" as a "thank you gift" and enticement to resubscribe (looking back she was on the pushy side about it). I said OK to the "gift" though I never listened to it once during that period and it proved to be a mistake. At the end of the 6 months they started sending me bills again since they had auto-renewed the subscription which I cancelled 6 months before. After several threatening letters from them and several phone calls to customer service I was able to assert that my cancellation was still in effect, that it was impossible honestly to auto-renew a cancelled subscription and that their "free gift" was a scheme to begin billing me again. They say that they have recancelled my cancelled subscription, cleared my balance and will cease billing and threatening me, so we'll see.

The one lucky thing in my case is that the credit card I used to subscribe initially expired and they aren't able to bill my new credit card because they don't have the info.
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Old 07-13-2012, 06:58 AM   #89
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It's fraud!

I have been with Sirius for over 4 years.

They give me a great 12 months for x amount of dollars. No contract. I give them my credit card to pay for the 12 month of service. After my time is done they do not have authorization to charge my account without my authorization. In all of the years I have been doing this, I have never received a contract. They have never just decided to go ahead and charge my card. They have in the past sent me a bill saying this is what I would owe if I continued. So with that practice of sending me a bill and not charging is how things are done. Only this time no bill and they fraudulently charged my credit card.

Everyone's situation is different.

Either way,..I'm done with the blood sucking crooks.


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Old 07-13-2012, 08:00 AM   #90
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We are at the end of our free trial that came with our new car and I have pondered this also. Based on what I've been able to research, when you give them your credit card number, they will auto renew at the "current rates". From every mailing or email that they send me it is stated very clearly that they will auto renew unless you call them and cancel. The last email I received that I received last week had that line bolded and underlined.

The problem that the public reports is that stopping the auto charges on the credit card is where things go awry. Apparently charges go on sometimes and then the problem is the time it takes to get refunds.

Apparently the game to play is to take the 5 or 6 month promotional rate, call near the end of the term and cancel and in most cases they will renew again with another promotional rate. Problem is those promotional rates are 5 to 6 months and I think the game gets a little old. You can get paper billing but they put a $2 fee on that bill. Quite honestly if I decide to get the service I'll go with paper billing......I just have to think about the subscribe/cancel game you have to play to get the rate down to some reasonable amount. I'm just not sure I want to play that game.


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