At the request from several sources, Airstream has established a new e-mail address for those who wish to communicate suggestions.
I'm sure there are some forum members who have excellent recommendations.
It is not clear as to how far this may go. Certainly, it's a beginning. I chatted with the powers that be when I was at the plant last month, and asked them to at least try it.
They have complied. However, I am not sure how they may choose to answer some of the suggestions.
I would think that if a phone number was submitted with a suggestion, or an address, that Airstream would more than likely respond somehow.
But I can also promise that should bad mouthing and/or attacks towards them take place, they simply are not going to answer.
Since this is on a trail basis, if it gets out of hand, I would firmly believe that they would simply pull the plug.
Lets see what happens.
I am also sure that they would very much enjoy, hearing from those that are satisfied as well.
Thanks for sharing.
Wonder if that email addy could be tagged somewhere on the Forum's home page for 'quick' references?
I agree on all counts. I have seen many worthwhile alterations submitted to the forum and sometimes I asked myself, "Why didn't Airstream think of that?" I realize, from an earlier thread, that a number of their employees travel in Airstreams so it seems that suggestions that come in would be worthwhile. They might even find out it could save them a buck or two.
If you have questions they have a e-mail address.
CUSTOMER SUPPORT, TECHNICAL ASSISTANCE,ON LINE STORE ORDER INFORMATION, SERVICE DEPARTMENT, SALES, and the new SUGGESTIONS all have e-mail address posted on this page below. I will put the link into this post.
Airstream contact page
I would assume suggestion means exactly that a suggestion. Not something for questions and answers. They have provided adresses other addresses on that page for Q & A.
I can tell you I have used that page and gotten answers back from the addresses they provide for customer support.
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