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ShinyShanty 04-07-2020 10:39 PM

Inland RV
 
Inland RV??? Anyone been able to contact these guys. Ordered and paid for new axles/brakes/hubs etc for my 78 Excella remodel and havenít been able to get in touch via email/phone/ social media since -ordered March 6- please help if possible

Foiled Again 04-08-2020 12:59 AM

The former owner "retired" and sold to an inexperienced new owner, who apparently didn't know what due diligence entailed... and who may have ended up buying a lot of liability and few if any assets.
Who really knows?
If you used a debit or credit card, file for a refund. There might be some consumer protection department in California that.could be of.some help. And of course there are any number of apps which could allow you to find neighboring businesses - they could tell you if the building is still occupied.

I hope the axle just shows up.

OTRA15 04-08-2020 01:37 AM

FYI

"Inland RV" mentions here: https://www.google.com/search?q=Inla...=airforums.com

Recent thread: https://www.airforums.com/forums/f44/trouble-with-inland-rv-late-2019-early-2020-a-204638.html

Good luck,

Peter

FYI
FWIW

wkerfoot 04-08-2020 08:33 AM

Inland is in California and they may not be considered essential and therefore shut down with the stay at home order. Not an excuse for failure to communicate.


Bill


Quote:

Originally Posted by ShinyShanty (Post 2348950)
Inland RV??? Anyone been able to contact these guys. Ordered and paid for new axles/brakes/hubs etc for my 78 Excella remodel and havenít been able to get in touch via email/phone/ social media since -ordered March 6- please help if possible


ShinyShanty 04-08-2020 09:28 PM

Update- I went to maps and found a neighbor (Yotamasters) called them and they said that have seen the bay doors open multiple times and they were open when I called Yotamasters. My wife called and a gentleman answered the phone. He took my name and number and invoice number and said when the girls got in he would Give them the message. No one returned my call yet!

kenfconnor 04-09-2020 08:28 AM

I suggest you immediately cancel the order and call the credit card bank and request a refund. If you wait too long the window might close.

Vantair 04-09-2020 09:31 AM

Very Sorry for your experience...on a lesser value example:

This explains for two months prior tried to purchase factory bearing seals there (as successfully done in the past ).

Must have left 6 Voice messages and 3 emails over a period of 3 weeks..... no response either way.

Finally, found exact same part number factory seals at Out of Doors Mart for 1/2 the price. Also, OoDM folks very knowledgeable & attentive to deal with.

A W Warn 05-01-2020 11:57 AM

I went to look at Airstream's website and tried to find Inland RV's contact information.
They are no longer listed on Airstream's website as an Airstream dealer.

Hittenstiehl 05-01-2020 01:31 PM

AW Inland was never a Airstream dealer although he had several old trailers at the lot. Andy was a parts dealer business that was sold a couple of years ago. He was very knowledgeable about the history and vintages. He got a bit cantankerous in the last years before he sold the business to one of his employees.

Bill M. 05-01-2020 01:41 PM

Bought some rock guard hinges from Inland this month. Deal went well. Hinges arrived when they said they would.

Iansk 05-01-2020 03:11 PM

Correct me if I’m wrong, but isn’t Andy the owner of this site/RV Life and all its affiliates? I truly remember reading it somewhere when Airforums became an RV Life community, which doesn’t seem that long ago. I looked for the thread and can’t seem to find it now, but someone owns this site and by extension RV Life etc...

In my mind it’s him until proven otherwise.

As far as cantankerous goes, I know I’d get a bit spicy having to field newbie questions for decades, especially the easily searched ones. I found him to be a fount knowledge and wish him well in his custom Airstream yacht floating around Micronesia and raking in gobs of cash from the pop up ads on all his sites.

Cheers Andy!

Ian

Jim & Susan 05-01-2020 03:48 PM

Quote:

Originally Posted by Iansk (Post 2356249)
Correct me if Iím wrong, but isnít Andy the owner of this site/RV Life and all its affiliates? I truly remember reading it somewhere when Airforums became an RV Life community, which doesnít seem that long ago. I looked for the thread and canít seem to find it now, but someone owns this site and by extension RV Life etc...

In my mind itís him until proven otherwise.

As far as cantankerous goes, I know Iíd get a bit spicy having to field newbie questions for decades, especially the easily searched ones. I found him to be a fount knowledge and wish him well in his custom Airstream yacht floating around Micronesia and raking in gobs of cash from the pop up ads on all his sites.

Cheers Andy!
Ian

The Andy that owns this website is most certainly NOT the same Andy that used to own Inland RV. Two completely different (and I mean that with every fiber of my being) human beings.

Now, before I say something that will get my ears slapped back, I'm going to shut up. Three cheers for Airforums!

Jim

Iansk 05-01-2020 03:50 PM

After asking the google overlords a dozen different ways I found the thread:

https://www.airforums.com/forums/f16...ite-56039.html

Ian

PS... not that it really pertains to the OP’s question, but thread creep and all.

Iansk 05-01-2020 03:56 PM

Quote:

Originally Posted by Jim & Susan (Post 2356265)
The Andy that owns this website is most certainly NOT the same Andy that used to own Inland RV. Two completely different (and I mean that with every fiber of my being) human beings.

Now, before I say something that will get my ears slapped back, I'm going to shut up. Three cheers for Airforums!

Jim

What are the chances... Andy Rogozinski (inland RV) and Andy Robinowitz (this sites owner)... my mistake. Carry on.

Ian

A W Warn 05-01-2020 05:56 PM

Quote:

Originally Posted by Hittenstiehl (Post 2356239)
AW Inland was never a Airstream dealer although he had several old trailers at the lot. Andy was a parts dealer business that was sold a couple of years ago. He was very knowledgeable about the history and vintages. He got a bit cantankerous in the last years before he sold the business to one of his employees.

I assumed Andy R was an Airstream dealer.
Thanks for setting me straight!

Hittenstiehl 05-01-2020 07:57 PM

Inland RV, Andy's business was (is) in Corona CA. He used to be on this forum and yes gave repetitive answers to many a newbie. He also got annoyed and direct when folks challenged his knowledge.

One of his articles on vintage axels is still often referred to.

I meant no disrespect when I described his as having gotten cantankerous. He spent many a time on the phone with us answering questions. When we stopped by the shop he stood at the counter answering more questions. On two ocassions he invited us into his office.

On one of our orders I ordered the wrong size fridge vent (my fault) and they would not allow me to return it. On our next trip to CA I took the fridge vent and he let me exchange it. He also turned us on to Aircraft Spruce (a couple doors down from him) for clecos and rivets.

On one of our visits, when we had heard he might be selling his business, I cheekily suggested he sell his warehouse full of parts and bits to Steve at Vintage Trailer Supply and he scoffed and harrumphed.

Not that any of that mattered but that human time capsule of knowledge can't be replicated.

Iansk 05-01-2020 11:31 PM

I’m a fan of Steve and vintagetrailersupply.com

Glad to have them available.

Ian

Iansk 05-01-2020 11:33 PM

Quote:

Originally Posted by Hittenstiehl (Post 2356307)
Inland RV, Andy's business was (is) in Corona CA. He used to be on this forum and yes gave repetitive answers to many a newbie. He also got annoyed and direct when folks challenged his knowledge.

One of his articles on vintage axels is still often referred to.

I meant no disrespect when I described his as having gotten cantankerous. He spent many a time on the phone with us answering questions. When we stopped by the shop he stood at the counter answering more questions. On two ocassions he invited us into his office.

On one of our orders I ordered the wrong size fridge vent (my fault) and they would not allow me to return it. On our next trip to CA I took the fridge vent and he let me exchange it. He also turned us on to Aircraft Spruce (a couple doors down from him) for clecos and rivets.

On one of our visits, when we had heard he might be selling his business, I cheekily suggested he sell his warehouse full of parts and bits to Steve at Vintage Trailer Supply and he scoffed and harrumphed.

Not that any of that mattered but that human time capsule of knowledge can't be replicated.

I canít wait to be cantankerous...

Ian

rmkrum 05-02-2020 01:01 AM

Itís an integral part of the fun of getting lots older!!!

I play it for all itís worth!

OTRA15 05-02-2020 02:08 AM

:bb:

Hey watch it there, Rich, I resemble that!

:blink:

Peter

:D

Wayne&Sam 05-02-2020 06:10 AM

Since Andy left, Centramatics are no longer the answer given for every problem.

Action 05-02-2020 12:52 PM

Quote:

Originally Posted by ShinyShanty (Post 2349303)
Update- I went to maps and found a neighbor (Yotamasters) called them and they said that have seen the bay doors open multiple times and they were open when I called Yotamasters. My wife called and a gentleman answered the phone. He took my name and number and invoice number and said when the girls got in he would Give them the message. No one returned my call yet!

Have you gotten your order?

>>>Action

Deja-vu 05-08-2020 08:38 PM

Iím in the same miserable boat: I ordered axles, 3/09/2020, still nothing. All communication is one way, everything goes unanswered. Im going to see if they answer the phone next week, if not. Iíll file for credit card protection. This inland RV company should be avoided like Covid-19!! The big rub is when I called Dexter they said if brought my axle to them they could build two axles for me in two weeks lead time!

ShinyShanty 05-08-2020 11:28 PM

As of now May 9- no. I did communicate with employees at Inland finally and they are claiming that the hold up is on Dexters end due to the Coronavirus shutdowns. I will be attempting to call next week to get more information. I order the axles (2) and I am picking them up myself in Byron, Ga. / all of the shocks and other accessories are supposed to be shipped directly to me. I understand the country is in dire times but an email or answering the phone i still expected. Communication should have been better- especially considering they have over 2 grand of my money

ShinyShanty 05-08-2020 11:31 PM

What dexter contact are you using? That may be our route. I wish there was a Dexter number we could call to see if the order was even placed by Inland.

rideair 05-09-2020 07:34 AM

"they are claiming that the hold up is on Dexters end due to the Coronavirus shutdowns."

This could very well be, or it could be Dexter is not getting parts from their suppliers needed to build the axles, or their suppliers are not getting what they need, etc...

Sadly, many of the parts/pieces needed to build things anymore are coming from all over the world, from just a few manufactures as part of the supply chain, if just one link breaks, the whole chain is shutdown.

There is talk this whole COVID-19 virus has shown the problem with a world-wide supply chain model and how certain areas of the world have a monopoly on the manufacturing of an item.

Will be interesting to see if the USA returns to a model of manufacturing many of the items we use in everyday life.

Stay Healthy,

Deja-vu 05-13-2020 07:36 PM

Inland RV
 
I got a reply from Inland finally, they said they checked on my order and it would be ready in two weeks. Iíll believe it when I see it. Still tried to call them no answer. They did reply to my email after I sent it twice.I cross my fingers that these axles are exactly what I ordered.

Deja-vu 05-21-2020 04:17 AM

Still waiting....Still waiting....Still waiting for Inland to reply to new emails, Itís down right disrespectful to disregard a customers query. I emailed inland again to see if I could change my order from delivery to pick-up. That simple of an email! No answers! No REPLY! Nothing!
Iím also waiting for the separate order from Inland for shocks, shock hanger kit, install hardware. Where is all that kit? 11 weeks into this fiasco still waiting!

Deja-vu 05-21-2020 04:29 AM

Quote:

Originally Posted by ShinyShanty (Post 2358385)
As of now May 9- no. I did communicate with employees at Inland finally and they are claiming that the hold up is on Dexters end due to the Coronavirus shutdowns. I will be attempting to call next week to get more information. I order the axles (2) and I am picking them up myself in Byron, Ga. / all of the shocks and other accessories are supposed to be shipped directly to me. I understand the country is in dire times but an email or answering the phone i still expected. Communication should have been better- especially considering they have over 2 grand of my money



ShinyShanty, I called the Monticello Georgia plant, they told me that all tore flex axles are built in Indiana and the lead time was still currently 2 weeks. There Ph. 706-468-6495. The pick-up location in Byron, Ga must be a dexter distributor and in researching this my guess is that inland is partnered with Red neck trailers.
Whatís the latest on your end?

DaveP 05-27-2020 03:32 PM

2004 Classic 28 Axle Replacement
 
I am considering getting new axles for my 2004 Classic 28. It has the original 4200 pound Dura Flex axles made by Henschen who are out of business. I understand from this thread that Dexter is having delivery problems due to COVID19 so I will probably have to wait to get axles.

Seems most people are going to Inland to purchase their Dexter axles and Inland knows how to weld on the shock mounts, etc. Are there any other companies/dealers that I should be considering to get the correct Dexter axles with the shock mounts installed? Any companies around Denver or the central US?

Hittenstiehl 05-27-2020 03:40 PM

As you likely read Inland is struggling to meet customers commitments. They also do not do any installs.

Look up Luke Bernander in Colorado he may be a good source.

DaveP 05-27-2020 04:15 PM

Thanks Hittenstiehl,

I found his business listed in Ft Collins called LUKE'S MAINTENANCE & REPAIR COMPANY. Does he do Airstream work or can he just tell me where to go?

Thanks, Dave

Thalweg 05-27-2020 04:57 PM

Quote:

Originally Posted by DaveP (Post 2364394)
Thanks Hittenstiehl,

I found his business listed in Ft Collins called LUKE'S MAINTENANCE & REPAIR COMPANY. Does he do Airstream work or can he just tell me where to go?

Thanks, Dave

I got my axle from Luke. He spec'd it, ordered it, and welded the shock mounts. He would have been happy to install it, but I chose to do it myself. He does all sorts of Airstream work. Have him show you his Airstream collection. He's got some cool ones.

DaveP 05-27-2020 05:11 PM

Thanks Thalweg,

That was just what I wanted to hear.

Quote:

Originally Posted by Thalweg (Post 2364404)
I got my axle from Luke. He spec'd it, ordered it, and welded the shock mounts. He would have been happy to install it, but I chose to do it myself. He does all sorts of Airstream work. Have him show you his Airstream collection. He's got some cool ones.


Halford1 05-27-2020 05:41 PM

Quote:

Originally Posted by Bill M. (Post 2356241)
Bought some rock guard hinges from Inland this month. Deal went well. Hinges arrived when they said they would.

good deal? easy to install yourself? I am considering doing it DYI installing rock shields comes with instructions that are easy to follow?

Hittenstiehl 05-27-2020 06:45 PM

He does do Airstream work and is well-connected in the Vintage community and if axles are not in his wheelhouse he will likely be able to recommend something.

Deja-vu 06-02-2020 04:34 AM

Through my dealings ordering axles through inland RV I cannot recommend them. Inland RV just uses redneck trailer to order their axles from Dexter. I would call the redneck trailer distributor close to you, or look at Dexterís website and find a distributor for them thatís close to you. Find a trailer company locally that you feel comfortable with, I certainly wish I had never asked Inland for their help. I could share the order specís for mine, however I have a narrow body trailer.

Deja-vu 06-02-2020 04:42 AM

Inland RV
 
Axle order with inland RV finally got delivered. However I ordered the axles with EZ lube option and that was not installed at build! Inland RV so far doesnít want to acknowledge my issue, they say my issue is with redneck trailer we took the order from them for the axles. I Had a trip planned for June 22 three weeks in Colorado business trip and Vacation. I was going to take my trailer but now I will now have to change my accommodation plans to a hotel. :( I hope the BBB complaint I started against inland RV will help resolve my issue.
My position is I did not receive the goods my receipt says I ordered and paid for. Probably need a lawyer.

Foiled Again 06-02-2020 12:39 PM

To quote Dr. Phil
You can be right or you can be happy...

You can fight or you can camp. Lubricating wheel bearings is not a huge expensive deal if you find a reputable mechanic, so you might want to consider going ahead and accepting the axle AFTER filing a dispute with your credit card company for a partial refund of the price difference. (If you paid with a check or debit card, yes, you are screwed.)
Just retaining a lawyer will almost certainly cost as much as upgrading the present bearings to Neverlube. Call Redneck to check that out.

"Inland Andy" was a unique personality - and really took a lot of care managing his image. Behind the scenes, reality and image bore no resemblance to each other. When he sold the business it was to a total novice. Your experience is not unique, and I rather doubt that you will get ANY satisfaction... even if you persist for twice as long as you waited for the axles. It is a toss up whether that is due to the new owner not understanding the value of her company's reputation, or whether she failed to do "due diligence" and paid top dollar for a business that was stripped of assets during the sale. I would guess that your odds of getting satisfaction are less than getting blood from a turnip.

Get me slightly inebriated at a rally sometime, and I will tell you hair raising stories about the 11 businesses we merged into my old company, and several lucky escapes! Learned more about real due diligence when we sold than any we bought - a business colonoscopy!

DaveP 07-02-2020 06:44 AM

Thanks Thalweg and Hittenstiehl. Got in touch with Luke and he has given me some good advice.

Hittenstiehl 07-02-2020 07:35 AM

Thanks DaveP for the feedback. Good luck.

Al and Missy 07-02-2020 09:31 AM

Quote:

Originally Posted by DaveP (Post 2364370)
I am considering getting new axles for my 2004 Classic 28. It has the original 4200 pound Dura Flex axles made by Henschen who are out of business. I understand from this thread that Dexter is having delivery problems due to COVID19 so I will probably have to wait to get axles.

Seems most people are going to Inland to purchase their Dexter axles and Inland knows how to weld on the shock mounts, etc. Are there any other companies/dealers that I should be considering to get the correct Dexter axles with the shock mounts installed? Any companies around Denver or the central US?

I replaced Henschen axles on my 2002 Classic with Dexters. I ordered them with the shock mounts installed. There are minor differences in the dimensions of the mounting flanges that necessitated slotting one hole on each flange and modifying the shock mounts. You can see the process starting at post #38 in my disc brake modification thread here:
https://www.airforums.com/forums/f43...ss-177345.html

I ordered my axles with Easy-Lube spindles and shock mounts.

DaveP 07-02-2020 01:54 PM

Thanks Al! The link is good info. I have to make a few measurements this weekend and then decide whether to go ahead with this project.

PurdyWagon 08-02-2020 05:15 PM

Inland RV
 
I will tell you about Inland RV. Dealing with them has been a nightmare. We intend to get as many reviews in about them as possible. We ordered axles early May, and was told it is a turn around time of 4-6 weeks. We contacted them in end of June since we hadn't heard anything. We emailed several times without any response. Finally, after a week, we finally got in an email back. This went on for several weeks...with only a short email from them a week later or so. We called Dexter directly, and they said their turn around time is only 4 weeks. (and found out our order was not even done until June 6th), almost 4 weeks after we paid for it.

We asked for a refund, and was then told...OH... it should be here in the week. A week went by, no axles, no communication. Another week and we asked, no communication. We finally said you give us a refund or we will start legal proceedings. Then finally, we did the refund.

They blamed CoVid. You CANNOT blame CoVid on your poor communication!! waiting a week to email, and only after we sent several emails is not acceptable! When your only form of communication is email, then you respond in 24 hrs. I read this was a common practice from them, even before CoVid. Do not do business with them!

BTCMUSN 12-11-2020 08:07 PM

Fell into Inland RV trap
 
Still making rookie mistake at my age.....needed some awning parts and of course first search up is Inland RV.....Iím a get it done type and ordered the parts from Inland RV. Appears to be a terrible mistake. Canít get anyone to return emails and they arenít taking calls other than to say send an email and we will get to it as soon as we can.....3 weeks so far and absolutely zero contact. Sure took my money pretty fast. Hopefully they read this forum but from the sounds of it they probably donít. They should shut their website down if they canít be reputable......should be a crime to do business and have no intent to fill orders or communicate.

featherbedder 12-12-2020 12:01 AM

If pd.by credit card IMO contact cc co. file claim mdse. not received. I have had to this several times, w/good luck getting money refunded back to card.:o

BTCMUSN 12-12-2020 04:59 AM

I will do that.....thanks...

Itís terrible to think that Inland RV is attempting to be legitimate by still using a website and accepting orders when it seems that is NOT the case at all. I understand COVID but to take my money and pose as a legitimate option for Airstream parts supplier with no intent to fill the order as I said that has to be a crime.

BTCMUSN 12-16-2020 04:00 AM

Inland RV - stay away
 
I have my bank working on my issue with Inland RV. I am hopeful they will succeed. As I said....I can understand COVID-19......I can’t understand ZERO communication about my order. I did what I should’ve done in the first place.....called Zip Dee and my awning parts will arrive tomorrow. That is service! No COVID excuse from Zip Dee!

By the way.....parts from Zip Dee were HALF the COST than charged by Inland RV.....you would think that someone charging DOUBLE for these parts would be all over filling my order! Gotta believe all Inland RV had to do was call Zip Dee and drop ship to me and make 100% profit! Don’t be duped by Inland RV

BTCMUSN 12-18-2020 03:51 AM

Warning....stay away from Inland RV
 
Received my parts for my awning from Zip Dee yesterday.....what a fantastic customer experience with Zip Dee.....

Went to my bank for Inland RV dispute and they are on it....still not a breath from Inland RV and already received my parts from Zip Dee....I would have expected Inland RV couldíve done exactly what I did but they chose not too......and my bank has already refunded my money in the dispute. I have to say again....Inland RV is a ďFĒ in operating a reputable business.....stay away.....stay away.....stay away....


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