Airstream Forums

Airstream Forums (https://www.airforums.com/forums/)
-   2016 - Current Classic (all lengths) (https://www.airforums.com/forums/f540/)
-   -   2018 Classic 33 Firefly latest firmware version (https://www.airforums.com/forums/f540/2018-classic-33-firefly-latest-firmware-version-193384.html)

Mikerow 03-19-2019 09:23 AM

2018 Classic 33 Firefly latest firmware version
 
Does anyone know what the most recent firmware version of Firefly is for the 2018 Classic 33? Iím running 2.4 and the panel keeps resetting itself every few hours. Curious if there was a more up to date version.

Had the same problem on my 30 before they updated the firmware. I would imaging its different firmware between the 30 and the 33 since the 33 has more things to control.

CWO7241 03-19-2019 11:15 AM

Best to contact Firefly technical as they have the latest revision and are very helpful.

Happy-rver 03-19-2019 11:46 AM

Quote:

Originally Posted by Mikerow (Post 2221762)
Does anyone know what the most recent firmware version of Firefly is for the 2018 Classic 33? Iím running 2.4 and the panel keeps resetting itself every few hours. Curious if there was a more up to date version.



Had the same problem on my 30 before they updated the firmware. I would imaging its different firmware between the 30 and the 33 since the 33 has more things to control.



We have version 3.4 and I do not think that is the latest. It was installed in Dec of Ď17 when we discovered that shower boost could not be started on the bathroom panel.

Airhead2018 03-20-2019 07:26 AM

3.8 as of 11-18

Kevinshortnh 03-20-2019 11:44 AM

Our 2018 Classic 30RB Twin is running Firefly version 4.4 and we have never upgraded.

BigSxyWhtGuy 03-20-2019 12:07 PM

We are at Jackson Center, they are updating our firefly to 3.8 I believe. Will have it tomorrow. Similar issues with our old control panel and the bathroom booster, they said this should fix a majority of our Alde issues and everything else can be fine tuned

MAHofer 03-20-2019 12:13 PM

Airstream updated our 2018 33’ control panel and system Nov 2018 to 3.8. No problems.
M

jrkott 03-20-2019 10:42 PM

I have a 2018 Classic 33fb. My Firefly panel also randomly resets every few minutes or hours. That is frustrating when you have folks sleeping in the lounge and the screen resets from off to bright. Can an owner update the firmware or do I have to visit a dealer...... again? These warranty issues seem to never end.

CWO7241 03-20-2019 11:39 PM

Verified my GUI and Logic Controller is Version 4.6, I believe this update was accomplished by my local AS dealer early summer 2018. Again, best to contact Firefly for current revision available. Last summer I installed an AIRCON module upgrade with the assistance of Firefly technical group.

Airhead2018 03-21-2019 07:59 AM

Quote:

Originally Posted by BigSxyWhtGuy (Post 2222205)
We are at Jackson Center, they are updating our firefly to 3.8 I believe. Will have it tomorrow. Similar issues with our old control panel and the bathroom booster, they said this should fix a majority of our Alde issues and everything else can be fine tuned

I was wondering if they might be offering a CZONE upgrade since Firefly was short lived?

BigSxyWhtGuy 03-21-2019 10:01 AM

Quote:

Originally Posted by Airhead2018 (Post 2222509)
I was wondering if they might be offering a CZONE upgrade since Firefly was short lived?



When I asked, they dodged the question. I think itís a rewire of the trailer to switch to czone. They ordered me a new firefly panel thatís been completely upgraded. I did tell them that if this doesnít solve my Alde system issues, that Iíd like my Alde panel relocated and system split from the firefly. We were one of the lucky ones to get the model that has it all integrated into firefly... looks cleaner but has issues.

CWO7241 03-21-2019 12:31 PM

I have a 2018 Classic 33, upgraded to 3020 last year. Alde and Firefly no longer interfaced, Alde panel relocated to the right of Firefly main panel. No conflicts, system is quiet.

Airhead2018 03-22-2019 06:04 AM

We have the same configuration, Firefly over TV and Alde 3010 under kitchen sink. Everything is working as it should now after many issues and hours and hours of troubleshooting and self educating myself on how this system works. Not to mention multiple phone calls to Airstream/Firefly/Alde. Only issue that I need to pay attention to is the Alde circulating pump will run continuous if temp gets below 40 something degrees with everything off on Firefly. Just need to remember to turn off batteries or the Alde 3010 panel itself. Good Luck BSWG!

JFScheck 03-24-2019 12:33 AM

What system are the 2019’s coming with, any field reports from users of any issues?

BigSxyWhtGuy 03-24-2019 07:42 AM

Quote:

Originally Posted by JFScheck (Post 2223367)
What system are the 2019ís coming with, any field reports from users of any issues?



2019 should be 3020 with czone

Froglips 03-25-2019 08:02 AM

I have not seen any issues except with learning how to operate the system. My Alde 3020 went wonky and threw a low battery message but that went away on its own.

The CZone control system and Alde 3020 do not talk to each other in my 2019 Classic.

upton58 05-01-2019 11:43 AM

We also recently purchased a 2018 33FB and our Firefly panel does not communicate with the Alde system. One other issue that could be user error is when using the Alde 3010 remote panel the system shuts off after 12 hours. I have set the clock, ensure the timer function is off... running out of ideas and our dealer Adventures Northwest do not seem willing or able to deal with issues.

BigSxyWhtGuy 05-01-2019 06:09 PM

You have the Alde control panel below the sink or next to the fire fly?

CWO7241 05-02-2019 12:36 AM

If Airstream Adventures NW is unable to resolve your Alde issues, recommend contacting Spencer at Alde US which is located in Vancouver,.WA. I own a 2018 Classic 33, ASANW worked patiently with me to resolve the issues I have had with my Alde system since 2017. Verify that all wires between your Alde panel and Firefly main panel are properly connected. I had an orange data cable that disconnected several times and caused a problem similar to the issue you describe.

upton58 05-02-2019 12:50 PM

It is the bathroom, behind the Firefly touchscreen panel

CWO7241 05-03-2019 08:42 AM

Yes, remove the upper access panel in the bathroom. Also, verify all cables are properly connected to the backside of the Alde control panel.

ajwbarnard 05-11-2019 05:48 AM

I just want to say...I now have a 2019 due to totally of the 2018 Classic....AND I miss my Firefly. I miss not being able to read the buttons that I want to push with out a flashlight! I miss the controls of my bed and table not integrated into the panel. I was down to only one thing to troubleshoot - the awning. There are things I like about the 2019. But the cZone is not one of them. Now to begin memorizing where all the buttons are so I can stop with the flashlight.

Robertson2 01-14-2020 06:46 AM

For those of you that have had this done...to upgrade my Firefly controller from 3.2 to 3.8 the controller needs replaced? Is it plug and play?

I had posted our problems with the Alde heat not shutting off even when the Firefly controller showed everything was off. After much reading I feel the Firefly controller is more the problem and the Alde will run fine with the proper communication.

Since we are out of warranty and the dealer is far away we would like to attempt the replacement ourselves. I have a call into Firefly now, we will see how it goes.

Any insight is appreciated.

BigSxyWhtGuy 01-14-2020 10:38 AM

I had mine done under warranty at JC. They replaced the main panel and the switches in the bathroom.

Not sure if itís plug and play or minor soldering is needed? Sorry canít be of more help. Have you tried calling JC and asking them? Or just email them?

They may be able to guide you over the phone if itís more than plug and play too

MAHofer 01-15-2020 07:59 AM

We too had ours upgraded/replaced at Airstream while under warranty. Just before warranty ended the propane 1 display failed (does not read above zero). Removed the display (it merely snaps into wall) to check connections in back. The connection is merely a plug and all was good there. Swapping sensor leads at the propane tanks showed sensor and wiring of P1 is good (it had a read out on P2 display) suggesting problem is either the display itself (my bet since a gentle knock on it sometimes resulted in a readout for a second or two) or some intermediate processor. Colonial will be diagnosing in the spring. I was unaware that the bathroom display was replaced as well.

upton58 01-15-2020 10:05 AM

Firefly controller
 
I received a notice from Airstream that my 18 33 FireFly was wired incorrectly and had in fixed at the dealer. However we have not had the opportunity to take it out to see if it truly works.....

Robertson2 01-16-2020 07:03 AM

Firefly responded quickly and they are sending the replacement controller, a new bathroom touch pad (because it has the shower boost that connects with Alde) and a software updater. The parts are being shipped by UPS.

My understanding is as long as we return the old parts and software updater (talks to the G6?) there is no charge other then shipping cost. The wiring diagram they sent by email is easy to understand. I feel with good directions and tech support by phone we should be successful with the replacement. I like the idea that we maybe fixing concerns we don’t even know we have.

To the best of our understanding the previous owners ordered this classic brand new 9/2017 Took delivery 10/17/17. Used it one time and placed it in public storage never to be used again. We feel none of the bugs have been worked out so we have reasonable expectations.

Biggest problem we have...winter has set in and there won’t be a nice day for a week or more to work on this project.

And I will also give a thumbs up to Airstream at JC, even though we are out of warranty by a month they would have allowed 30 minutes labor under warranty for the replacement and upgrade. That a fair offer...not convenient for us...but fair.

Maybe I should start yet another YouTube channel that shares our debugging adventure.

Robertson2 01-16-2020 07:08 AM

Quote:

Originally Posted by upton58 (Post 2323753)
I received a notice from Airstream that my 18 33 FireFly was wired incorrectly and had in fixed at the dealer. However we have not had the opportunity to take it out to see if it truly works.....

Was the incorrect wiring the Blue/White/Black wires not being in the correct placement behind the panel? I saw a picture posted in the Alde thread that stated there was a 9 month period where the factory wiring was wrong?

Was not caught until after November 2017? My build date is September 2017.

Sharing correct information is a wonderful thing!

BigSxyWhtGuy 01-16-2020 11:37 AM

Thatís great news! I wish I always read positive experiences with interactions with JC. This is a great example of what Iíve always experienced, JC will go above and beyond to keep us happy. Very cool to see firefly will do the same.

Please post an update when youíre all squared away. Iím curious if this solves the issues and if 3.8 is the most recent version.

Thanks!

Robertson2 01-22-2020 05:11 PM

The package arrived yesterday. It was as ordered, a new control panel, bathroom touchpad and the firmware updater. The firmware is 3.8.

All we need is a warm sunny day to work on the install. As part of the agreement with Firefly we have 30 days to return the old parts and the firmware updater for no charge.

Fingers crossed...:D

BigSxyWhtGuy 01-23-2020 12:02 AM

Awesome. Hope the install is nice and smooth! Crossing fingers that this all solves the challenges you had and the ones you didnít know you had!

jrkott 01-23-2020 11:40 PM

Has JC Recognized The Firefly Problem?
 
I took my 2018 Classic 33FB in to the Katy Texas dealer for several warranty repairs one of which was the Firefly resetting randomly and not interacting correctly with the Alde system or propane sensors. When I checked on the status later, I was told they were waiting on Airstream to send a new Firefly panel and "Alde parts." Cross your fingers. I hope I can pull out of the dealer parking lot with a unit that lives up to the quality standards of the Airstream my grandfather had in the 1970's.

Robertson2 01-24-2020 08:01 PM

Finally we had a warm day to work on the Firefly/Alde system firmware update. Good news is the trailer heated up nicely from 46 degrees to 64 degrees in about an hours time. This was good confirmation that the Alde system is working properly before the firmware update and the fluid was full and circulating.

First thing we did was pull out the G6 panel and fixed the pin wires on port 3 as mentioned in the Much ado about Alde thread. We changed the position of the blue and black wire as confirmed by Airstream. We powered up the Alde after the wire switch an all was working fine.

Next step...on to the firmware update. We removed the touch pad controller above the dinette (and vacuum all the construction dirt in the wall around it).

Then we replaced the bathroom touchpad. This was a bit more tricky because the screw pattern on the new touchpad was slightly different. We had to drill some new holes being VERY careful that no metal shavings got into the circuit plug. We leveled the outlet nice and straight (pet peeve) and moved to the next step. The firmware update.

We plugged in the updater in the front of the G6 panel as instructed and it took off...bling lights and confirmed green that it had been updated. Seemed a bit too simple and fast so we called Firefly and confirmed the light sequence. We connected and snapped the new touchpad into place and all was correct, the new 3.8 firmware update displayed correctly on the touchpad so we were finished.

Two things not mentioned anywhere in the Firefly instructions but we knew what to do...you must disconnect all power while working on this. Second when the firmware is completed Firefly told us to do a complete disconnect of the power for the Firmware to reboot. We took the 12V red cable off the back of the G6 panel waited two minutes and reconnected. All seems good for now. We need a real weekend trip to test it completely...endless hot water shower and toasty radiant heat.

Ironically one thing we had not expected to find was our red 12V cable was just barely connected to the G6 panel. We had problems with the solar panel display flickering all the time. That problem has gone away and we think it was from the loose cable which can cause other electrical gremlins.

So a successful Firmware update...we think...and ready to move forward for the next challenge. :D


All times are GMT -6. The time now is 08:26 PM.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.