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-   -   Project 2000 step source (https://www.airforums.com/forums/f240/project-2000-step-source-179939.html)

Ron W 04-07-2018 03:56 PM

Project 2000 step source
 
Thought I had my step problem solved (motor fried) with a new motor only to find that it was totally different!!

Have tried doing a search on the internet for project 2000 steps or just the motor and am only able to find ones in Italy or Europe!

Is there anyone in the states I can get just the motor or the whole step if need be? Have tried contacting Airstream and have yet to get a reply.

Ron

Ron W 04-09-2018 03:15 PM

Project 2K step
 
Just got an answer from Airstream, "contact a dealer, should be able to get you just the motor". "Need to contact the dealer for cost". "The part number for the motor only is 512450-103 MOTOR ONLY FOR P2K STEP 512450"

Am going to contact dealer in Des Moines Iowa

Ron

MWallOhio 04-10-2018 06:26 PM

2 Attachment(s)
Attachment 308389

Attachment 308390

If step is not working, pics show where wiring controller is located inside cabinet. Also can access the wiring to switch out the door maginet and wiring. Screen door had to be fully removed to gain access to then panel.

Ron W 05-06-2018 01:55 PM

Step motor
 
Got a replacement motor, got it installed, now no power to it!

Fuse OK, relay operates, but no power to the motor. Is there something in- between the relay and the motor besides the switches (door and step)?

I am flying this blind (do have some electrical trouble shooting experience),
a wiring diagram should would be helpful!

Ron

Ron W 05-20-2018 07:15 AM

Step Motor
 
Found my problem, burned "open" "land" on the controller PC board! Got that repaired and am ready to hit the road!

Ron

Boxster1971 05-20-2018 09:48 AM

Quote:

Originally Posted by Ron W (Post 2103603)
Found my problem, burned "open" "land" on the controller PC board! Got that repaired and am ready to hit the road!

Ron


Thank letting us know you solved the problem. Was this done by a dealer?

Ron W 05-21-2018 06:08 AM

Step source
 
No, did it myself. Have had to repair may a radio or power supply with the same problem.

Was going to take pictures, but put it all together before I thought about it!

Dalwyn 08-02-2018 02:39 PM

I'm having problems with the step in my 2015 GT, sometimes it works, sometimes it doesn't. I have had it into the dealership twice to have it fixed, the last time the tech put stronger magnets on, not sure why.

My question is there another type of step that would work better than the Project 2000?

I am considering just having the electric disconnected and operating it manually if I can't find a reliable solution.

Any recommendations would be greatly appreciated.


Regards

Tronadora 08-02-2018 03:36 PM

Just this week my step was binding, not fully closing unless we pushed on it when it was retracting. Then it wouldn’t come out but then it finally did with some coaxing while repeatedly closing and opening the sliding door. I got on the ground and could see there was a pebble stuck above the sheet metal that is the top portion of the step enclosure. It was pressing down on the sheet metal which was hanging up the step ever so slightly.

Removed stone. Used a screwdriver to pry up on that enclosure top to try and return it to its proper position.

Fixed. I was lucky. No fuse had blown and no motor burned out.

mrgolf 08-02-2018 07:57 PM

3 Attachment(s)
I also am having trouble with the Project 2000 step on my 2017 Interstate. I spoke to Airstream today in Ohio and they offered helpful information regarding the step setup via the attachments I've provided here. My problem is that the step works sometimes fully and sometimes only partial movement. The fuse and the magnet are not the issue. Airstream service believes the step needs to be lubricated even though it is only 2 years old. One of the attachments says to only use grease to lubricate, but the tech person said his colleagues at the factory have used silicone spray lubricant effectively on the step. The attachments provide pretty good explanation of the way in which the step is attached, so I will give it a try. Perhaps these attachments will be helpful to others who have challenges with the Project 2000.

Dalwyn 08-03-2018 05:31 AM

Thanks mrgolf, appreciate the info.

Boxster1971 08-03-2018 05:24 PM

Quote:

Originally Posted by mrgolf (Post 2137725)
I also am having trouble with the Project 2000 step on my 2017 Interstate. I spoke to Airstream today in Ohio and they offered helpful information regarding the step setup via the attachments I've provided here. My problem is that the step works sometimes fully and sometimes only partial movement. The fuse and the magnet are not the issue. Airstream service believes the step needs to be lubricated even though it is only 2 years old. One of the attachments says to only use grease to lubricate, but the tech person said his colleagues at the factory have used silicone spray lubricant effectively on the step. The attachments provide pretty good explanation of the way in which the step is attached, so I will give it a try. Perhaps these attachments will be helpful to others who have challenges with the Project 2000.


MRGOLF - good info thanks for posting.

scott.semone 03-16-2019 08:09 AM

Side Step Interstate Project 2000 Not Working Properly
 
I'm currently have a weird issue with the side step on our 2017 Interstate Grand Tour Tommy Bahama; where it doesn't open when I open the sliding side door, however it opens only after I close the sliding side door?

Once it is out, it doesn't retract when I shut the sliding side door; almost as if the "HOLD" switch is activated? In fact, it will only retract if I start the vehicle via the ignition. It's almost like the motor is out of sync in terms of it thinking it is retracted vs extended???

I did see that there is a "reset" procedure within the owners manual, however it didn't work at least the way I tried running through it. The weather is a little warmer today, so I'm planning on spending sometime troubleshooting it - however I wanted to see if anyone had experienced this same problem?

Thank you to the user that posted the schematics which AIRSTREAM Ohio sent out, this is extremely helpful in addition to supplement the electrical wiring already within the owners manual.

Titus 03-16-2019 08:58 PM

I remember having a similar problem. I started and stopped the engine, cycled the step hold switch, and opened and closed the sliding door. I don't remember the order that I did those three things, but some combination of them fixed it.

Tronadora 03-17-2019 06:07 AM

[QUOTE=scott.semone;2220627]I'm currently have a weird issue with the side step on our 2017 Interstate Grand Tour Tommy Bahama; where it doesn't open when I open the sliding side door, however it opens only after I close the sliding side door?

Once it is out, it doesn't retract when I shut the sliding side door; almost as if the "HOLD" switch is activated? In fact, it will only retract if I start the vehicle via the ignition. It's almost like the motor is out of sync in terms of it thinking it is retracted vs extended???

********
Here is a post I made last year on another thread:
*********
This happened to me a few months ago. I replaced the magnetic switch you will find in the sliding door well at the far left. Here's the product I ordered after reading about it from TCArcher's forum stories:

https://www.amazon.com/gp/product/B0...?ie=UTF8&psc=1

Here's my post after I replaced mine. Mine had broken from being impacted by the door slamming too many times so I modified the installation to future proof it:

https://www.airforums.com/forums/f240...-171598-2.html

Mickey2012 08-31-2019 01:26 AM

Hi Ron,
I have the same vehicle with step problems. Did you find a source to order parts only or did the dealer find them for you. My dealers in California don't seem to know where to get parts and frankly, I would rather do it myself.
Mickey2012


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