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devilsbox 09-10-2017 10:17 AM

EU2000i Honda - Defective Spark Plug Caps
 
This story might save some headaches for anyone with a new Honda EU2000i Propane or gas.

I bought a new Honda EU2000i from GENCONNEX (converted to propane) back in August. I hooked it up to the Airstream the day I got it and it ran flawlessly.

last weekend I brought it up to a secluded spot in ME (without the airstream) and tried to run it off of a 20 lb propane tank. It started and ran for 4 or 5 seconds then sputtered and stopped. I tried another propane tank and the same thing. I thought it might be a defective regulator on the hose that was sent with the generator.

When I got home I hooked it back up to the Airstream and it does the same thing. Runs for 4 or 5 seconds then sputters out and dies.

So I emailed GECONNEX this Sunday morning and within two hours they replied:

"Hi, Sorry to hear you’re having troubles with your new Honda but we may have the answer.

Honda has just announced a service bulletin for defective spark plug caps and this sounds just like the problem they describe. Basically, the metal ring inside the spark plug boot that makes contact with the top of the spark plug was made out of tolerance so it’s not making good contact to plug.

The quick fix is to open the top door to get access to the spark plug, pull the plug/boot straight up to disconnect it from the spark plug. Then peel off the outer soft rubber gasket from the hard plastic spark plug connector to get access to the metal ring down inside. Take needle nose pliers or a small screw driver and gently pry the edge of the ring in one spot in slightly so it in effect creates a tighter fit onto the metal top of the plug. Push the soft rubber round gasket back onto the hard plastic boot and re-seat fully onto the plug. You should feel some resistance and a click when in finally seats all the way. Put cover back on and start normally.

Hope this helps,
Gary"

I performed the "quick fix" and now it runs like a charm again. Can't say enough good about GECONNEX!

So just a heads up

Larry

robert@honda 09-13-2017 01:25 PM

Here's the official Service Bulletin from Honda...triple check your serial number, as not every unit will require the repair.

• Note this issue affects a few of the the industrial EB2000i and smaller EU1000i models as well.

• New units in-stock at dealers are flagged with a green sticker on the carton, and a blade witness mark 'Sharpie Dot' under the spark plug access door...

• Normal warranty policy applies. Somewhat moot, as the oldest unit (serial number 1623182) was sold less than 12 months ago, so that pretty much guarantees the rest of the batch is well within their 36 month warranty.

https://farm5.staticflickr.com/4407/...22cd0cfc_o.png

https://farm5.staticflickr.com/4394/...28d9d776_o.png

https://farm5.staticflickr.com/4349/...98bc3230_o.png

dasams 09-13-2017 09:46 PM

Quote:

Originally Posted by robert@honda (Post 2008126)
• Normal warranty policy applies.

Hi Robert:

I have an affected unit. What should I do to get it repaired? I'm happy to do the work but will Honda supply the part?

Thanks, Dave

robert@honda 09-14-2017 07:02 AM

Quote:

Originally Posted by dasams (Post 2008304)
Hi Robert:

I have an affected unit. What should I do to get it repaired? I'm happy to do the work but will Honda supply the part?

Thanks, Dave

In order for the warranty system to 'pay' for the repair, it must be done by a Honda dealer. It is a quick fix, and most shops will do it while you wait. Find a dealer in your area using this search tool; when you contact them, tell them you have an EU2000i with symptoms described in Generator Service Bulletin #56. As this bulletin was just released, some dealers are not yet aware of it, so they may need to pull a copy and get up to speed. Honda has plenty of service parts, but your dealer may not have any in-stock. In such a case, it might work best to discuss the problem/bulletin, then schedule a day/time to bring it in when they have the replacement part.

Find A Honda Dealer

Sgtlegal 09-14-2017 09:37 AM

Thank you very much.

GCinSC2 09-14-2017 11:57 AM

Robert@Honda,

Nice to see the personal touch with info to assist owners.

Sorry, don't own a 2000. Mines a EU3000is😎

So far so good but hasn't had a full work out yet, just some trial runs.

Gary

tabney0315 09-14-2017 12:59 PM

Quote:

Originally Posted by robert@honda (Post 2008378)
In order for the warranty system to 'pay' for the repair, it must be done by a Honda dealer. It is a quick fix, and most shops will do it while you wait. Find a dealer in your area using this search tool; when you contact them, tell them you have an EU2000i with symptoms described in Generator Service Bulletin #56. As this bulletin was just released, some dealers are not yet aware of it, so they may need to pull a copy and get up to speed. Honda has plenty of service parts, but your dealer may not have any in-stock. In such a case, it might work best to discuss the problem/bulletin, then schedule a day/time to bring it in when they have the replacement part.

Find A Honda Dealer


Thank you the information. Just to confirm, we are not able to request the replacement parts and repair ourselves? The unit have to repaired by an authorized dealer?

robert@honda 09-15-2017 08:57 AM

Quote:

Originally Posted by tabney0315 (Post 2008534)
Thank you the information. Just to confirm, we are not able to request the replacement parts and repair ourselves? The unit have to repaired by an authorized dealer?

Correct. Honda's 'system' requires an authorized Honda dealer to make the repair, and there's no method/path to allow a customer to make the repair (and be covered by warranty). I would dearly love for this to change, especially for such a simple repair like this, but the current system just won't permit this....

Scona 09-25-2017 11:53 AM

devilsbox
 
This story did save headaches for someone with a new Honda EU2000i gas generator. He and his wife live remote on an island 25 miles west of Ketchikan Alaska. They use a Honda 2k generator for all their power purposes. The old generator got long in the tooth so he bought a brand new one and flew home with it on a beaver floatplane. The generator refused to operate properly no matter what tricks he tried to make it work. He flew back to Ketchikan with the generator and Honda bench tested it and said it was fine. Flew back home with the generator and it would not run properly again. His remote site has no phone, no internet, and only the Honda generator for power. What to do?
He is a ham radio operator and we frequently communicate by radio when the atmosphere permits. He passed on his generator problems which have been ongoing for about a month. I continued to search the internet on his behalf looking for similar situations and finally ran across your post on a quick fix for the generator. I am happy to say that he used this technique to repair his generator and it now is functioning as it should. On behalf of he and his wife please accept their gratitude for taking the time to post your fix which kept the lights on in their cabin and the venison in their freezer frozen.
Robert Mutter, Courtenay B.C. Canada

devilsbox 09-26-2017 06:46 AM

Quote:

Originally Posted by Scona (Post 2013030)
This story did save headaches for someone with a new Honda EU2000i gas generator. He and his wife live remote on an island 25 miles west of Ketchikan Alaska. They use a Honda 2k generator for all their power purposes. The old generator got long in the tooth so he bought a brand new one and flew home with it on a beaver floatplane. The generator refused to operate properly no matter what tricks he tried to make it work. He flew back to Ketchikan with the generator and Honda bench tested it and said it was fine. Flew back home with the generator and it would not run properly again. His remote site has no phone, no internet, and only the Honda generator for power. What to do?
He is a ham radio operator and we frequently communicate by radio when the atmosphere permits. He passed on his generator problems which have been ongoing for about a month. I continued to search the internet on his behalf looking for similar situations and finally ran across your post on a quick fix for the generator. I am happy to say that he used this technique to repair his generator and it now is functioning as it should. On behalf of he and his wife please accept their gratitude for taking the time to post your fix which kept the lights on in their cabin and the venison in their freezer frozen.
Robert Mutter, Courtenay B.C. Canada

I'm very happy that the post helped your friend. I called a Honda dealer to get a new spark plug cap 2 weeks ago and have not heard back yet. I'm going to give it another week and then try another dealer.

BTW We plan to be out your way next fall when, after our visit to Alaska, we traverse the Sea To Sky Highway.

Larry

PKI 10-12-2017 06:13 PM

So - one added bit of info. We struggled with our unit, just as the OP did. A few months ago we got a letter that contained a new jet to replace the 4000 ft elevation jet if our unit was fitted with the wrong jet as others were. That confused the problem identification as the jet issue was supposed to act like a bad spark plug. The spitting and sputtering seemed to match that problem. It was difficult to start and missed a lot when it did run. Would not run on eco-mode.

On Sunday, Genconnex Sales answered my e-mail request for info and provided the field fix. However, tightening the cap contact got us only about 30 minutes of run time before it would loosen to the point the problem returned. Could run Eco-mode for about 15 minutes and then had to go off Eco to keep it running. After about an hour of run time, it needed the cap contact tweaked again to get it to run.

Not nearly the problem the folks above had, but a pain for most of the weekend. It also was an im position on all the other folks who had to listen to a loud Honda instead of a nice quiet one.

So - don't just field fix it - get a new cap installed, so the problem does not return.

We appreciated the Genconnex Sales contact Sunday response. That info made a world of difference for the next two days. Wish I had see this thread a month ago.

Thanks for posting the service bulletin. Now I have a next step. Pat

PKI 10-17-2017 03:00 PM

Status update

Contacted local Honda dealer. They maintain that the Honda warranty policy is to prohibit any warranty work on a generator that has been converted to propane. They can't even check the unit into their system.

GenConnex has been quite supportive. Provided field fix instructions and is sending a replacement cap. Evidently the only option to have the problem repaired is to send the unit back to GenConnex, which they will do if that is your preference.

Did not ask if the local dealer would fix at my expense. They will sell a new cap for $12, but have to order the part.

This is a major mistake on Honda's part. Having a quality problem happens. Locking long term customers out of the solution is a real mistake. Have a complaint in to them. We'll see if there is a reasonable response. Maybe I have it all wrong. Never expected this from Honda.

Hope you all are well served by your dealers. Pat

devilsbox 10-18-2017 04:18 AM

Quote:

Originally Posted by PKI (Post 2022916)
Status update

Contacted local Honda dealer. They maintain that the Honda warranty policy is to prohibit any warranty work on a generator that has been converted to propane. They can't even check the unit into their system.

GenConnex has been quite supportive. Provided field fix instructions and is sending a replacement cap. Evidently the only option to have the problem repaired is to send the unit back to GenConnex, which they will do if that is your preference.

Did not ask if the local dealer would fix at my expense. They will sell a new cap for $12, but have to order the part.

This is a major mistake on Honda's part. Having a quality problem happens. Locking long term customers out of the solution is a real mistake. Have a complaint in to them. We'll see if there is a reasonable response. Maybe I have it all wrong. Never expected this from Honda.

Hope you all are well served by your dealers. Pat

My EU2000i is at a Honda dealer now. They said they would take care of it. Guess I'll find out for sure when I pick it up.

Stay tooned

Larry

rbs 10-18-2017 10:59 AM

Honda Service
 
I also have the Honda EU2000 and have experienced the "fail" to start, messed with the spark plug wire and have it fire right up. My problem is finding a close Sevice Center, the ones listed close to me don't have a clue what I'm talking about, so not real confidence inspiring. My solution is to order the $7 part, install myself and go down the road. Honda, you really do need to make an effort to insure that your "Service Centers" listed are up to snuff. Service is our main criteria for a purchase.

PKI 10-19-2017 04:34 PM

Latest update

The new spark plug cap from GenConnex came in the mail today. Took less than five minutes to install.

GenConnex - thank you for the quick response. Pat

robert@honda 10-23-2017 08:11 AM

Quote:

Originally Posted by PKI (Post 2022916)
Status update

Contacted local Honda dealer. They maintain that the Honda warranty policy is to prohibit any warranty work on a generator that has been converted to propane. They can't even check the unit into their system.

Here's a bit more detail:

GenConnex buys a Honda generator from a Honda dealer. GenConnex is the first retail customer, and the day they buy it is the day Honda's factory warranty clock starts running.

Next, GenConnex does the conversion, and sells the technically 'used' generator to a customer. They provide their own warranty, but Honda's warranty is still active.

GenConnex customer buys a converted Honda generator...now if they contact Honda with the serial number, Honda can register them as the new owner, and advise how much Honda factory warranty is left.

Honda's warranty DOES NOT get 'voided' just because a unit has been converted to propane. However, if the conversion is the cause of some failure, that would not be covered under warranty. But, in the case of a defective spark plug cap, that has nothing to do with the conversion, and *would* qualify for a warranty repair.

Unfortunately, some Honda dealers don't understand the above flow/process, and incorrectly tell a customer the wrong information. Honda tries hard to educate and train dealers on the process, but with thousands of dealers, and often high turnover, it is not a 100% process.

I can help get any 'used' Honda generator registered into Honda's system...just drop me a PM with the serial number, name , address, etc. In addition to warranty, Honda asks for this in the unlikely event there is ever a product safety recall and needs to contact you.

PKI 10-23-2017 03:59 PM

Quote:

Originally Posted by robert@honda (Post 2025238)
-- snip -- in the case of a defective spark plug cap, that has nothing to do with the conversion, and *would* qualify for a warranty repair. -- snip -- dealers don't understand the above flow/process -- snip -- Honda tries hard to educate and train dealers on the process -- snip --.

Robert - your point is exactly the suggestion made to the dealer. A spark plug cap tolerance issue has nothing to do with the fuel used. Unfortunately, they were quite firm that Honda prohibited them from working on the unit, because it was converted to propane. The information transfer must be problematic with Honda's Customer service as well. They supported the dealer in their response to my complaint.

Your help on this thread is appreciated. Expect a PM. Thank you. Pat

devilsbox 10-28-2017 10:39 AM

Quote:

Originally Posted by PKI (Post 2025465)
Robert - your point is exactly the suggestion made to the dealer. A spark plug cap tolerance issue has nothing to do with the fuel used. Unfortunately, they were quite firm that Honda prohibited them from working on the unit, because it was converted to propane. The information transfer must be problematic with Honda's Customer service as well. They supported the dealer in their response to my complaint.

I just picked my EU2000i up from they dealer. They covered it. I did not have to even ask. Did take a long time for them to get the new spark plug cap though.

Larry

PKI 10-28-2017 12:20 PM

Quote:

Originally Posted by devilsbox (Post 2027408)
I just picked my EU2000i up from they dealer. They covered it. I did not have to even ask. Did take a long time for them to get the new spark plug cap though.

Larry

A good dealer is priceless. Glad yours is fixed. Happy ASing! Pat

HutchMtn 11-09-2017 01:31 PM

Hey Guys. Thought we would chime in. Robert, you are always on top of stuff!! We chatted with Honda in May about this & as always they were quick to narrow it down!! :)

Here is a video of the temporary fix as well as Honda's replacement.

https://youtu.be/FkdOYlICfGA

Thanks!!

- Hutch Mountain Propane Conversions


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