Airstream Forums

Airstream Forums (https://www.airforums.com/forums/)
-   Buyer Guidelines (https://www.airforums.com/forums/f353/)
-   -   Refundable deposit on a Sport 22... nervous, many questions.... (https://www.airforums.com/forums/f353/refundable-deposit-on-a-sport-22-nervous-many-questions-168952.html)

reverie room 06-29-2017 09:34 AM

oops... mis-attribution
 
So, I realized something... In my Original Post, I attributed the horrow story I read about to Boxite... I just went back to look at that post and realized Boxite had been the last person to respond to the OP and I mistakenly saw this as his message.... I just wanted to clear that up and my apologies for the misstep!

Also, will take the time to thank you all profusely for helping me start this journey!

Boxite 06-29-2017 09:39 AM

If you plan to have someone else deliver it to you... don't forget to discuss insurance with them and your underwriter/agent. Should the worst occur... the last thing you need is ownership of a wrecked AS and a long wait for replacement and/or repair.

Ideally... you might need a clause for them to deliver a complete replacement unit should a tragedy occur. Also, don't forget about any liability should an injury occur during the delivery.

uncle_bob 06-29-2017 09:57 AM

Hi

Hmmm ..... yes..... insurance. Yet another swamp to deal with.

Some people try to keep all their insurance with one company. That way any "this is covered there" issues all go to the same destination. It usually works with a range of outfits for cars, trucks, and homes. RV's turn out to be a whole different world (for some). If you are trying to keep things all with one outfit, check if they are familiar with RV's or not first. If they aren't .... look elsewhere. If you normally buy your polices piecemeal, then you can ignore all of this.

Bob

jcanavera 06-29-2017 11:58 AM

RV insurance is something you should shop for rather than just using who your auto is insured with. You might check with Progressive who has some good coverage. On a new build you can get 5 year replacement of a comparable Airstream for the first 5 years, then years 6 on a total loss you will be reimbursed the purchase price of your trailer no matter the age. So if my 14 year old Classic would be totaled, the settlement would be the cost of the trailer that I paid. No depreciation! They also have a small premium roadside service package that will change tires and also tow your trailer and/or tow vehicle. So if the tow vehicle is disabled, they will also tow the Airstream. For those of us who live or travel in hail zones, the replacement coverage policy can save you. You can always opt for a market value coverage which will depreciate the trailer with age, or an agreed value policy.

Jack

reverie room 06-30-2017 03:08 AM

RV Insurance in Massachusetts... searching for a unicorn
 
Boxite, uncle bob and jcanavera,
Thank you for flagging insurance as an issue... the salesman had asked for my auto policy number. I (wrongly) assumed that it would just be a matter of adding it to my auto policy.

Apparently RV insurance in Massachusetts is not "a thing".... I have my auto with safety because that's who I have my homeowners with. I've got my homeowners with safety as they are the only insurer i could get living within 1/2 mile of the ocean which is considered a flood zone.

From what I understand in reading through threads is that your AS would be covered as part of your auto policy while towing it and by your homeowners while it is parked (Iike seasonally in a campground), but only if the camper is not registered. In Mass, any RV over 3000 pounds must be registered.

Conundrum...

There aren't many companies that offer insurance here. Late last night I found one small agency that seems to specialize in RV insurance in MA and NH (Georgetown Insurance). Planning to call them when they're open. I spent some time on the phone with my insurance agent yesterday who said I need the VIN before she can track down insurance for me. The paperwork is supposed to have been overnighted to me which would mean I'd receive it yesterday (I did not)...

Hoping this will be sorted out today. I held off on making any holiday weekend plans in case I need to drive to Columbus but time seems very compressed now.

Who knew there would be so much involved??!! (Clearly all of you did... me?, not so much).

RandyNH 06-30-2017 04:49 AM

Check with Amica, we've had them for 25 years, didn't need RV until move from MA to NH so not sure if offered in MA the other is Progressive, they insure everything, but I'm not sure if they operate in MA.

uncle_bob 06-30-2017 06:57 AM

Quote:

Originally Posted by RandyNH (Post 1970576)
Check with Amica, we've had them for 25 years, didn't need RV until move from MA to NH so not sure if offered in MA the other is Progressive, they insure everything, but I'm not sure if they operate in MA.

Hi

We have had everything through Amica for a lot of years. I must admit, they asked some weird questions when we added the AS. I don't think the gal we had on the phone had ever done an policy on a TT before ....They have always been great in the past, this time I'm wondering a bit. I've never had an RV claim with them, but they have done very well on car, truck, and home claims.

Bob

reverie room 06-30-2017 07:20 AM

Thank you both... will check with Amica. Progressive is a NO for Massachusetts - too bad.

reverie room 06-30-2017 08:04 AM

Update: so I decided to call Progressive anyway. The person said their direct sales does not sell policies in Mass but that he would check if there are any agencies in Massachusetts that write RV policies with progressive. Answer: YES! Waiting for a call back as she was tied up

reverie room 06-30-2017 12:18 PM

I am learning that I think replacement cost is not something offered in Massachusetts. I feel like a red-headed step child. :-(

jsfranchek 06-30-2017 09:52 PM

I am outside of Boston too. Just made a deposit on a 2016 22 Sport today. $42,000. Purchased from Colonial. We were looking at one in Michigan (from a really nice couple), one in Nashua from the dealer there, but ended up with Patrick at Colonial. We are going down next week to inspect. (Can we get anything for you or do anything while we are there?) But nevertheless I would love to talk and learn the types together. I am so thrilled to get an Airstream as it was always on my bucket list. It feels so great to actually make a decision about one. Please get in touch. (jsfranchek@gmail.com).

reverie room 07-01-2017 05:41 AM

Quote:

Originally Posted by jsfranchek (Post 1970936)
I am outside of Boston too. Just made a deposit on a 2016 22 Sport today. $42,000. Purchased from Colonial. We were looking at one in Michigan (from a really nice couple), one in Nashua from the dealer there, but ended up with Patrick at Colonial. We are going down next week to inspect. (Can we get anything for you or do anything while we are there?) But nevertheless I would love to talk and learn the types together. I am so thrilled to get an Airstream as it was always on my bucket list. It feels so great to actually make a decision about one. Please get in touch. (jsfranchek@gmail.com).



That is so exciting! I think you might have got the 2016 that I called Colonial about!! I will send you an email so we can keep in touch. I think mine won't get here until after the 4th. And the one in Nashua, I saw that one too but it was sold a month ago and they didn't update their website.

So I was first wanting to buy from Nashua because of proximity but realized they don't sell much there, then wanted Colonial but they didn't have any Sport 22's, then put a deposit on one in Chicago but felt it was just too far. Then worked things out with Ohio... when I spoke to the Chicago manager about getting my deposit back he wanted to know what my objections were to proceeding... I explained about it being so far in terms of bringing it in for service. He told me I can bring it to any airstream dealer for service and in fact airstream pays their dealers 30% more for warranty items on a trailer not purchased at that dealer. I think it's a good policy as makes that service provider friendly to everyone not just the people they made a sale to. It eased my mind... I am trying to figure out when I need service if I should go to Nashua or make the extra trek to NJ as those guys seem to run such a tight organization as compared to what I witnessed in Nashua.

Good luck!!!!

Troutboy 07-01-2017 07:01 AM

That is interesting that he told you they pay 30% premium for no. Dealer purchase service. I wonder if this is true Kris he was just trying to sell you on it.

Most dealers give preference to those that bought from them in terms of time. For example, I got an appointment for service for my door and it was 3 weeks out, and a friend called who didn't buy there and his wait time was several months.

If what the salesman stated is true, I would think every dealer would schedule the non purchase AS as soon as possible. I would if it were my business and I got 30% more.

Anyone else ever hear of this?

reverie room 07-01-2017 07:08 AM

Maybe ellenbelle could shed some light on this? I found it curious as well.

STREMN 07-01-2017 07:11 AM

Lot's of Lip Service
 
Quote:

Originally Posted by reverie room (Post 1970965)
So I was first wanting to buy from Nashua because of proximity but realized they don't sell much there, then wanted Colonial but they didn't have any Sport 22's, then put a deposit on one in Chicago but felt it was just too far. Then worked things out with Ohio... when I spoke to the Chicago manager about getting my deposit back he wanted to know what my objections were to proceeding... I explained about it being so far in terms of bringing it in for service. He told me I can bring it to any airstream dealer for service and in fact airstream pays their dealers 30% more for warranty items on a trailer not purchased at that dealer. I think it's a good policy as makes that service provider friendly to everyone not just the people they made a sale to. It eased my mind... I am trying to figure out when I need service if I should go to Nashua or make the extra trek to NJ as those guys seem to run such a tight organization as compared to what I witnessed in Nashua.

Good luck!!!!

Just sharing our experience with Nashua. It's a lot of Lip Service. It's a very, very small operation that is focused on delivery of new units$$$$.

Routine maintenance service is very, very, very low on the priority list. The mechanic is so focused on delivery prep of new units he doesn't have a lot of free time for routine service.

All the best with your quest!

reverie room 07-01-2017 07:50 AM

Stremn... so glad to know that. It is sort of what I figured... was thinking the trip to NJ seemed like a good idea. Is that what you tend to do?

jsfranchek 07-01-2017 08:37 AM

Quote:

Originally Posted by reverie room (Post 1970965)
That is so exciting! I think you might have got the 2016 that I called Colonial about!! I will send you an email so we can keep in touch. I think mine won't get here until after the 4th. And the one in Nashua, I saw that one too but it was sold a month ago and they didn't update their website.

So I was first wanting to buy from Nashua because of proximity but realized they don't sell much there, then wanted Colonial but they didn't have any Sport 22's, then put a deposit on one in Chicago but felt it was just too far. Then worked things out with Ohio... when I spoke to the Chicago manager about getting my deposit back he wanted to know what my objections were to proceeding... I explained about it being so far in terms of bringing it in for service. He told me I can bring it to any airstream dealer for service and in fact airstream pays their dealers 30% more for warranty items on a trailer not purchased at that dealer. I think it's a good policy as makes that service provider friendly to everyone not just the people they made a sale to. It eased my mind... I am trying to figure out when I need service if I should go to Nashua or make the extra trek to NJ as those guys seem to run such a tight organization as compared to what I witnessed in Nashua.

Good luck!!!!

Thank you. I will look for the email.

Boxite 07-01-2017 09:45 AM

So.... why would a selling-dealer want to perform warranty-work on a unit he sold.... when he could make 30% MORE on one he didn't. Sounds like salesman-B.S. to me.

If I were buying NEW... I'd buy from either Colonial (NJ) or Foley (AL). Both those dealers have wonderful reviews from their many, REPEAT customers.

RR...(reverie room)... I think you should contact Good Sam for insurance...or perhaps RV America... which are both RV-specific organizations. Also, you might make certain your delivery service is insured and insist that the sale is not final until it's in YOUR possession at your place.

STREMN 07-01-2017 11:16 AM

Quote:

Originally Posted by reverie room (Post 1971017)
Stremn... so glad to know that. It is sort of what I figured... was thinking the trip to NJ seemed like a good idea. Is that what you tend to do?

We ended up picking up a lightly used one owner trailer. After our "experience' with Nashua we'd never go back there. With that said our unit is not under warranty being a 2008.

In general any "good" RV Mechanic/Tech can repair the systems in an AirStream. We've taken to repairs and general maintenance ourselves. If a major issue comes along we'll source other "reliable" vendors.

During our search for the "right" trailer we traveled to NY, NJ and FL. This was mostly educational for us. If we were going to make a purchase again I'd definitely go back to NJ.:D

Wolfie321 07-01-2017 11:53 AM

Warranty Work-Check Up
 
Quote:

Originally Posted by reverie room (Post 1970965)
That is so exciting! I think you might have got the 2016 that I called Colonial about!! I will send you an email so we can keep in touch. I think mine won't get here until after the 4th. And the one in Nashua, I saw that one too but it was sold a month ago and they didn't update their website.

So I was first wanting to buy from Nashua because of proximity but realized they don't sell much there, then wanted Colonial but they didn't have any Sport 22's, then put a deposit on one in Chicago but felt it was just too far. Then worked things out with Ohio... when I spoke to the Chicago manager about getting my deposit back he wanted to know what my objections were to proceeding... I explained about it being so far in terms of bringing it in for service. He told me I can bring it to any airstream dealer for service and in fact airstream pays their dealers 30% more for warranty items on a trailer not purchased at that dealer. I think it's a good policy as makes that service provider friendly to everyone not just the people they made a sale to. It eased my mind... I am trying to figure out when I need service if I should go to Nashua or make the extra trek to NJ as those guys seem to run such a tight organization as compared to what I witnessed in Nashua.

Good luck!!!!

Picked up the trailer near Medford Oregon and did some traveling about for a week or two. Had some work done in Portland that needed to be done after spending the week shaking it up. Took off for California (my home) noticed some more items that needed to be done and started a list.

The most difficult part about the process was finding a dealer/service department that an open appointment at this time of year. Found dealer in New Mexico and decided to run with it as we were headed there anyhow. Arrived at dealer in NM and they took care of all the items. After some more time on the road there are more repairs and fine tuning of warranty items to be done. Was able to make an appointment in Denver and / or Salt Lake City in late July.

So far so good with all the dealers / service centers. Will stop in Denver or Salt Lake on the way back to California. Also, AS suggests a 5k check up. Will have that done as well.

On the road since March...

Best,

Scott


All times are GMT -6. The time now is 12:03 PM.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.