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Hoonanea 01-11-2014 09:21 AM

Hooray for Zip Dee!
Wow, great folks at Zip Dee. Before Christmas I noticed one of the little support rods for my rear window awning was missing. I searched their web site and found the part numbers I needed. I figured it would set me back $25 or $30.

When their office opened up after the holidays I called. A friendly human answered on about the 2nd ring and asked me if I knew what department I needed so I asked for parts. I was cheerfully transferred to another friendly human who was happy to look up the part number I gave him. When I asked how much the item would be, he paused to drill down into the detail a little more and finally came back with . . . $2.90. The vinyl cap and acorn push-on nut to complete the set were additional parts for $0.23 and $0.97 each. I splurged and bought two sets thinking it might be a good idea to have a spare. :)

Today my faith has been restored that there are American businesses committed to providing good service to their customers!

Panama Red 01-11-2014 09:49 AM

If only all companies could get that mindset... Glad to hear it about Zip Dee!

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