Free 7 Day Trial RV GPS App RV Trip Planner Campground Reviews RV Maintenance Free 7 Day Trial ×
 


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 11-27-2019, 05:32 PM   #1
1 Rivet Member
 
2018 27' Globetrotter
2013 25' FB Flying Cloud
Glade Park , Colorado
Join Date: Jun 2016
Posts: 12
Overhead cabinets

Upon arriving at our destination this afternoon we found that the overhead storage cabinet over the sink and stovetop had fallen, completely shattering the glass stovetop cover. It appears that there are only six half inch screws that were holding the entire cabinet up.
Not feeling too confident tonight about the overhead unit over the bed! Thinking we will sleep with heads at the opposite direction!

Will definitely be taking to our local dealership for warranty repairs but do not have much confidence that the job will be done correctly.
Wondering if anyone else has had this experience with their GT and what fix did you do for extra reinforcement to the upper storage cabinets.
Attached Thumbnails
Click image for larger version

Name:	31784917-DE9F-4379-97A6-4F8E4203AB95.jpg
Views:	124
Size:	208.7 KB
ID:	356910   Click image for larger version

Name:	DE5122C4-F0DA-43E8-99AB-4F2E5B49DCF1.jpg
Views:	121
Size:	197.1 KB
ID:	356911  

Click image for larger version

Name:	0619E77E-3080-46DA-A4F5-6867A985C7CD.jpg
Views:	87
Size:	183.8 KB
ID:	356912  
Red SandS is offline   Reply With Quote
Old 11-27-2019, 06:00 PM   #2
Rivet Master
 
J. Morgan's Avatar
 
1972 31' Sovereign
1975 31' Excella 500
Currently Looking...
Benton , Arkansas
Join Date: Mar 2013
Posts: 5,868
Images: 11
Well, as a person who has put an interior in an Airstream, and after just completing a run to Chicago and Detroit across some rough a-- roads, six screws seems kinda insufficient.

I'm confident that Airstream will make it right though.
__________________
The fact that I am opinionated does not presuppose that I am wrong......

J. Morgan is offline   Reply With Quote
Old 11-27-2019, 07:18 PM   #3
Married with Airstream
 
drbrick's Avatar

 
2004 25' International CCD
Vancouver Island , British Columbia
Join Date: Apr 2018
Posts: 825
Images: 5
we had the cabinet over our bedroom area come loose on one side and had to replace the screws with substantially stronger. we know check the cabinets frequently making sure they're all tight to the ceiling if we notice any gaps we investigate whether or not the screws need to be tightened.
__________________
La Dolce Vita Brick & Mona
We're Married With Airstream dot com
2004 International 25CCD Registered Name "Blue Streak"
2013 F-150HD FX4 SuperCrew Lariart (MaxTow) "Red Dragon"
drbrick is offline   Reply With Quote
Old 11-27-2019, 07:26 PM   #4
Rivet Master
 
2019 30' International
Pennsylvania , Pennsylvania
Join Date: May 2016
Posts: 816
Terrible, Terrible, Terrible.



Absolutely an awful experience.



I'd notify Airstream Jackson Center for sure, and this is just me, and I know you're a long way from there, but I'd not have anyone other than Jackson Center do the repair.
__________________
If you ain't havin' fun you ain't doin' it right

2017 Ford CCSB F250 XLT 6.2L Gas 4x4 Ruby
2019 International Serenity 30 Rear Twin
majorairhead is offline   Reply With Quote
Old 11-28-2019, 06:23 AM   #5
dst
2 Rivet Member
 
2019 27' Globetrotter
The Woodlands , Texas
Join Date: Sep 2016
Posts: 53
I think they had a recall or factory service bulletin on that issue. When our 2019 GT 27 FBT d in for some warranty work the service manager made a comment that the modification head been done to our trailer.
dst is offline   Reply With Quote
Old 11-28-2019, 06:57 AM   #6
Rivet Master
 
lsbrodsky's Avatar

 
2012 25' FB International
Trent Woods , North Carolina
Join Date: May 2013
Posts: 3,121
Welcome to the world of Airstream! There will be defenders who will say these things are infrequent and Airstream will make it right. But I suspect there are more who are silent but have had the disappointment of finding issues with Airstream design, workmanship, quality, or maintainability. I don't care that all RV's have problems and Airstream may be better than most of the others; Airstream has just not lived up to my expectations.
I hope that you have no other problems after you get it fixed. A recall on installing overhead cabinets? How many years have they been installing overhead cabinets?
Larry
lsbrodsky is offline   Reply With Quote
Old 11-28-2019, 08:42 AM   #7
1 Rivet Member
 
2018 27' Globetrotter
2013 25' FB Flying Cloud
Glade Park , Colorado
Join Date: Jun 2016
Posts: 12
Quote:
Originally Posted by dst View Post
I think they had a recall or factory service bulletin on that issue. When our 2019 GT 27 FBT d in for some warranty work the service manager made a comment that the modification head been done to our trailer.
Interesting. Will be checking on that ASAP.
Red SandS is offline   Reply With Quote
Old 11-28-2019, 08:56 AM   #8
1 Rivet Member
 
2018 27' Globetrotter
2013 25' FB Flying Cloud
Glade Park , Colorado
Join Date: Jun 2016
Posts: 12
Quote:
Originally Posted by lsbrodsky View Post
Welcome to the world of Airstream! There will be defenders who will say these things are infrequent and Airstream will make it right. But I suspect there are more who are silent but have had the disappointment of finding issues with Airstream design, workmanship, quality, or maintainability. I don't care that all RV's have problems and Airstream may be better than most of the others; Airstream has just not lived up to my expectations.
I hope that you have no other problems after you get it fixed. A recall on installing overhead cabinets? How many years have they been installing overhead cabinets?
Larry
This is our second AS. No real issues with the first one but we did pick it up used, original owners may have fixed any issues before we had it.
We have had a few issues with this one that although have been minor, they shouldn’t have occurred. This issue with the cabinets though is unacceptable!
Agree with your comment that after all these years of installing cabinets a recall seems illogical. They should know what they are doing by now!
Red SandS is offline   Reply With Quote
Old 11-28-2019, 08:59 AM   #9
1 Rivet Member
 
2018 27' Globetrotter
2013 25' FB Flying Cloud
Glade Park , Colorado
Join Date: Jun 2016
Posts: 12
Quote:
Originally Posted by majorairhead View Post
Terrible, Terrible, Terrible.

Yes it is!

Absolutely an awful experience.

Heart stopping when we opened up the door and saw it.

I'd notify Airstream Jackson Center for sure, and this is just me, and I know you're a long way from there, but I'd not have anyone other than Jackson Center do the repair.
They will be hearing from us first thing Monday!
Red SandS is offline   Reply With Quote
Old 11-28-2019, 09:01 AM   #10
1 Rivet Member
 
2018 27' Globetrotter
2013 25' FB Flying Cloud
Glade Park , Colorado
Join Date: Jun 2016
Posts: 12
Quote:
Originally Posted by drbrick View Post
we had the cabinet over our bedroom area come loose on one side and had to replace the screws with substantially stronger. we know check the cabinets frequently making sure they're all tight to the ceiling if we notice any gaps we investigate whether or not the screws need to be tightened.
What size screws did you find that works?
Red SandS is offline   Reply With Quote
Old 12-03-2019, 07:13 AM   #11
Rivet Master
 
2018 27' Globetrotter
Mooresville , North Carolina
Join Date: Jan 2018
Posts: 556
Sorry to hear of your issue. We also have a 2018 27FB Globetrotter. We have not had that issue and have been told that the fix to prevent this was done to ours in production. I have no idea what the “fix” was. I do know that our GT has 3 longer screws coming through the upper pantry side wall into the overhead cabinets. I do not notice any screw holes coming out of your pantry into the overhead cabinets in your 1st or 2nd pics. This should give the upper cabinets some additional support if it has not already been done on yours.

I will also say that all three of these screws kept backing out in my pantry area. I was able to change 2 of them out with a more permanent fix. I can’t recall what you call these but they are interlocking screws that will permanently hold two pieces of wood together. One end goes through the pantry side. It has a flat head on one end and has a threaded opening on the other end. The other piece comes in from the cabinet side. It screws into the other piece with an allen wrench or screwdriver, (depending on which part you use). It also has a flat head on that piece. You screw it down tight and it will never come apart. I’ve used these in joining cabinets together on other woodworking projects.

These would also be appropriate to use, instead of those half inch screws, on the upper supports. I’ve also used them on a wardrobe door that had ½” screws that kept falling off. They will not come apart.

As others have stated, I would get Jackson Center, (JC), to do the work versus the dealership but you still have to monitor what they do, see my notes below.

I couldn’t do this fix on the upper 3rd screw in my pantry cabinet as I couldn’t get access on the overhead cabinet side. This screw kept backing out so I asked JC to fix this for me. I requested they not touch the other 2 screws as I had those under control, Their fix for the upper screw was to just put a longer screw in. They then removed my fix for the other 2 screws and put regular screws into a piece of sheet metal in the overhead cabinet.

On my next trip all three screws started backing out again. I had to re-fix the 2 screws that I had previously fixed on the road. I will be putting toothpicks and wood glue into the 3rd screw hole to see if that will hold.
__________________
2018 GMC Sierra 2500HD Duramax
Equal-I-zer Weight Distribution attached to the Gen-Y Torsion Flex Weight Distribution Hitch
"Roadrunner"
GOUSC is offline   Reply With Quote
Old 12-03-2019, 08:48 AM   #12
Rivet Master
 
2018 27' Globetrotter
Mooresville , North Carolina
Join Date: Jan 2018
Posts: 556
Thought a picture would be better at illustrating the cabinet joinery parts. You may want to suggest JC to consider these vs screws. It would probably help if you already had the parts before you went to JC.

The smaller ones would be better than the half inch screws at the top. You might want to add a larger washer around the heads to make sure it doesn't pull thru if the wood is suspect on that overhead cabinet. It won't pull thru the metal.

Either one would work to attach the overhead cabinet to the pantry. You can get different sizes of each.

I'm sure there may be others on the forum that have other suggestions.
Attached Thumbnails
Click image for larger version

Name:	IMG_5048.jpg
Views:	57
Size:	238.3 KB
ID:	357205   Click image for larger version

Name:	IMG_5049.jpg
Views:	58
Size:	241.5 KB
ID:	357206  

__________________
2018 GMC Sierra 2500HD Duramax
Equal-I-zer Weight Distribution attached to the Gen-Y Torsion Flex Weight Distribution Hitch
"Roadrunner"
GOUSC is offline   Reply With Quote
Old 12-08-2019, 07:48 AM   #13
4 Rivet Member
 
stevejones's Avatar
 
2019 27' Globetrotter
Traveling to , Arizona
Join Date: Jan 2013
Posts: 457
After we picked up our 2019 GT 27 FBQ the first place we went was Jackson Center to stay in the TerraPort for our "shakedown". While there we asked the Factory Service Center to fix some things we had discovered with our initial inspection that the dealer could not. Without being asked our tech Matt shot some extra screws in the overhead cabinet since they had seen a few of them come down. Was glad he did that after hearing about this problem.

With a history of these cabinets coming down or loose we have avoided putting much weight into them. Our dishes and pots and pans are stored in other places.

I'm sorry yours has come down and hope JC or the dealer does a good job with all repairs. As someone else said, if you can make the trip I recommend you take your unit to the Factory Service Center in JC instead of taking it to a dealership. I think JC will do a better job.

Steve
__________________
Steve Jones
2019 Globetrotter 27 FB
2018 Chevy Silverado 2500 4WD LT
stevejones is offline   Reply With Quote
Old 12-28-2019, 10:02 AM   #14
4 Rivet Member

 
2017 20' Flying Cloud
Williamson County , Texas
Join Date: Apr 2017
Posts: 408
Images: 1
Additional rivet??

Not a GT, but after reading this I checked our overhead cabinets for secure fastening. Guess we are good so far. One curiosity is that both two of our three galley overhead cabinets have identical rivets added near the center of the top mounting bracket. Can't imagine that adds much security but is a curious addition. See photo.
Attached Thumbnails
Click image for larger version

Name:	Rivet_01.jpg
Views:	57
Size:	98.1 KB
ID:	358275  
SYC2Vette is offline   Reply With Quote
Old 04-11-2020, 10:58 AM   #15
2 Rivet Member
 
Currently Looking...
Girard , Ohio
Join Date: Jan 2020
Posts: 62
Frankly, this is very unsettling. I thought the poor person whose Globetrotter cabinet DOORS fell off had a reason to be upset.

Even allowing for the fact that all trailers - including Airsteams - are pretty much hand built, Airstream isn’t new to this game. They’ve installed cabinets before and should know half inch screws are inadequate.

What makes it worse is that these are supposed to be lifetime trailers that you hand down to the next generation. That’s what helps justify the VERY premium price tag, is it not?

As it sit here perusing and participating in this wonderful forum and trying to learn all I can about these trailers before we decide to finally buy one, stories like this keep me second guessing my interest.

One final note: Everyone seems to be suggesting taking it to JC for the work, but those are the people responsible for this debacle in the first place...

Jim
jameskuzman is offline   Reply With Quote
Old 04-12-2020, 05:53 AM   #16
CLOUDSPLITTER "Tahawus"
 
ROBERT CROSS's Avatar

 
2003 25' Classic
Zanadude Nebula , Milky Way
Join Date: Jun 2007
Posts: 17,219
Images: 1
Question Overheard cabinets...

What were they saying?
I've heard rumors that they were planning to leave.🤬👎

Bob
🇺🇸
__________________
Obrigado, é hora de descansar.

Tahawus
🌤
ROBERT CROSS is offline   Reply With Quote
Old 04-12-2020, 09:05 AM   #17
Rivet Master
 
batman's Avatar
 
1964 22' Safari
modesto , California
Join Date: Jul 2010
Posts: 1,089
No new AS in my future

Red Sands, Sorry that happened.

I am sure disappointed in the quality of the newer AS. The cheap materials, insufficient hardware and poor workmanship seem to be the norm.

I am glad I got an older one and stripped her to the bones and rebuilt her. It was fun and I learned so much doing that. The cabinets I built are solid Maple and we have never had an issue. Real hardwood was not that expensive, it holds screws like iron, has no off gassing and should last indefinitely if kept dry.

IMO, There is no excuse for using such cheap materials, insufficient hardware and poor workmanship (I would have said Craftsmanship but these are not craftsmen) on such an expensive trailer. Such a shame.

-Dennis
batman is offline   Reply With Quote
Old 04-12-2020, 09:31 AM   #18
4 Rivet Member
 
2016 30' Classic
Houston , Texas
Join Date: Aug 2015
Posts: 322
Quote:
Originally Posted by J. Morgan View Post
Well, as a person who has put an interior in an Airstream, and after just completing a run to Chicago and Detroit across some rough a-- roads, six screws seems kinda insufficient.

I'm confident that Airstream will make it right though.
Another story of Airstream 'making it right' after failing to construct it properly. A manufacturer shouldn't get credit for fixing problems they caused. Interesting consumer behavior - we love our rigs so much that we are often oblivious to very real quality concerns. The bathroom mirror in our 2016 Classic's bathroom completely detached from the wall while we were in transit. Very poorly adhered to the wall! I love my rig. That said, I had to go through an extended shakedown cruise - find and fix the problems. Only then is your rig fully yours. Be safe; good luck.
dhroberts is offline   Reply With Quote
Old 06-01-2020, 01:36 PM   #19
2 Rivet Member
 
Currently Looking...
Myrtle Point , OR
Join Date: May 2020
Posts: 55
Wow!

Sounds like overhead cabinets with sliding doors are a good choice!

I'm getting concerned about spending $100K for an AS
Suza is offline   Reply With Quote
Old 08-26-2020, 08:45 PM   #20
4 Rivet Member
 
2019 27' Globetrotter
Missouri Valley , Iowa
Join Date: Sep 2008
Posts: 453
We have a 2019 27' Globetrotter FBT. I understand how the OPs cabinet came loose. After several trips, we found screws loose inside the pantry cabinets. I tried the toothpick and glue trick. Still found both screws loose. Tried 1 size bigger screws with same results - even a broken screw !! There is a panel you can remove in the overhead cabinets adjacent to the pantry. A check with a mirror revealed a gap between the pantry wall and the overhead cabinet. I made a spacer of the right thickness and put in place. I then drilled out the holes (and through the new shims) for the screws to 1/4". I installed 1/4" stainless steel machine screws and washers with self locking nuts. We haven't yet been on the road but I can tell by bumping the cabinet that it is rock solid. Fastening that cabinet to a panel that goes clear to the floor and eliminating the possibility of flex between these with the addition of the shims has to be a good thing.

Dan
Farmer Dan is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Overhead cabinets repairs Teamaron Sprinter and B-van Forum 5 05-06-2013 11:27 AM
Removing overhead cabinets, 19 Bambi Scupper General Interior Topics 1 03-20-2013 10:57 PM
Fixing overhead cabinets mamos Cabinets, Counter Tops & Furnishings 1 11-11-2008 07:14 AM
73 sovereign international overhead cabinets kayaker41 Cabinets, Counter Tops & Furnishings 3 04-23-2007 11:01 AM
310 Overhead cabinets jkleven Airstream Motorhome Forums 7 07-23-2002 12:08 PM


Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by the Airstream, Inc. or any of its affiliates. Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.



All times are GMT -6. The time now is 11:59 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.