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Old 12-01-2020, 03:24 PM   #1
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2021 25' Flying Cloud
Fredericktown , Ohio
Join Date: Oct 2017
Posts: 52
Broken Door Glass on 2021 Flying Cloud

Traded in our 2017, 27' Flying Cloud RB for a new 25' FBT Flying Cloud (solar installed). In mid November we were having some furnace issues (detailed in another thread) so we took it into the dealership. While there we noted the door glass had cracked and asked them to schedule some time for repairing it. We figured it was covered under the warranty since the unit was so new. A few days later the dealership called and said that cracked glass is not covered under the warranty.

Spent some time in the manual and found: "Glass breakage, whether obviously struck or mysterious, is always accidental and covered by most insurance policies." Ugh! Looks like I am going to loose this one.

Figuring we had nothing to loose, we sent the following to Airstream:

"We purchased a new 2021 25' FBT Flying Cloud from Mark Wahlberg Airstream & RV in Columbus on September 9th of this year. During a recent service it was noted that a vertical crack has formed in the door window and were advised that this is not covered under our warranty? This unit is less than 3 months old with less than 700 miles on it. How can this be possible?"

Airstream's response:
"Window cracks and breakage is not covered under warranty. This is due to the possibility of a stone or other debris hitting the window while towing the unit."

Quote came back from the dealership $1578.33 out the door. I have attached 2 very painful pictures.

My question, has anyone else has their door window glass crack within the first 3 months of owning a new unit? Just curious.
Attached Images
  
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Old 12-01-2020, 05:06 PM   #2
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1988 32' Excella
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Bummer, not really unexpected though. Surprising we don't hear about a lot of door windows broken, considering how they fix the door alignment. Search on "bent door".
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Old 12-01-2020, 05:24 PM   #3
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2021 25' Flying Cloud
Fredericktown , Ohio
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Quote:
Originally Posted by Wazbro View Post
Bummer, not really unexpected though. Surprising we don't hear about a lot of door windows broken, considering how they fix the door alignment. Search on "bent door".
Thanks for the tip. I will give it a try.
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Old 12-01-2020, 06:32 PM   #4
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2019 19' Flying Cloud
Canyon Country , California
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do you have insurance on your AS? If you do, call them now.
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Old 12-02-2020, 10:14 AM   #5
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2021 25' Flying Cloud
Fredericktown , Ohio
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I do have insurance. Was trying to avoid filing a claim. You know how that goes.
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Old 12-02-2020, 11:37 AM   #6
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Quote:
Originally Posted by MMCMRET View Post
I do have insurance. Was trying to avoid filing a claim. You know how that goes.
I filed a claim to fix a $12,000 damage to 16' Bambi but insurance rate remained the same. I have Geico for insurance.
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Old 12-02-2020, 12:02 PM   #7
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2011 25' FB Flying Cloud
Peculiar , Missouri
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Have you asked how expensive the window is direct from AS store? Did you check Put of Doors Mart? I don't know how special the glass is, but maybe a local glass shop can help?
Good Luck!
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Old 12-02-2020, 12:42 PM   #8
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2017 27' Flying Cloud
Volente , Texas
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Since you have to replace it anyway, you might consider going to clear glass if that interests you. Seems like I've seen a couple of people do that. I thing Ultimate Airstreams did it.
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Old 12-02-2020, 03:06 PM   #9
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2021 23' Globetrotter
Jefferson City , Missouri
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Consideration

If there is not a chip or obvious point of impact one would need to consider the cause my not be accidental. A TRAILER THIS NEW COULD EASILY HAVE A CORNER "PINCHED". You might revisit this with the dealer. I know I would. Good luck!
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Old 12-03-2020, 06:11 AM   #10
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2021 25' Flying Cloud
Fredericktown , Ohio
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There are not any chips. I have an appointment at the factory in February. Thanks for the suggestion.
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Old 12-03-2020, 06:13 AM   #11
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2021 25' Flying Cloud
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Quote:
Originally Posted by drew05 View Post
Have you asked how expensive the window is direct from AS store? Did you check Put of Doors Mart? I don't know how special the glass is, but maybe a local glass shop can help?
Good Luck!
I did not check any of these. The local glass company would not touch it.
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Old 12-03-2020, 06:15 AM   #12
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2021 25' Flying Cloud
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Quote:
Originally Posted by Halford1 View Post
I filed a claim to fix a $12,000 damage to 16' Bambi but insurance rate remained the same. I have Geico for insurance.
Thanks. I will file the claim after I hear from the factory. I have an appointment in February.
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Old 12-03-2020, 12:47 PM   #13
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2017 27' International
Wasilla , Alaska
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Insurance is...well...insurance

Someone thought they needed our TV while in covered storage and broke the window and tried to unlock the door - but gave up after using a knife to cut the screen and the aluminum panel on the screen door. Bent the screen door cross brace, too.

Total claim was just over $2,500. State Farm paid; no increase in premiums.

Note: no dealers near here so took it to an aircraft mechanic I have used for aircraft stuff - they have the rivet annealing oven and cutters and know what they are doing.
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Old 12-04-2020, 11:06 AM   #14
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2021 25' Flying Cloud
Fredericktown , Ohio
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Quote:
Originally Posted by pjshier View Post
Someone thought they needed our TV while in covered storage and broke the window and tried to unlock the door - but gave up after using a knife to cut the screen and the aluminum panel on the screen door. Bent the screen door cross brace, too.

Total claim was just over $2,500. State Farm paid; no increase in premiums.

Note: no dealers near here so took it to an aircraft mechanic I have used for aircraft stuff - they have the rivet annealing oven and cutters and know what they are doing.
Excellent advice with the aircraft mechanic. This one is going into the insurance.
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