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Old 08-27-2018, 06:51 PM   #1
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Bath Mirror Cabinet fell off of 2018 Flying Cloud 23CB

Hello all, just sharing what had happened today on my 2018 23CB. The bathroom mirror cabinet basically fell off of the wall. I noticed this within the hour parked at a rest area. Photos attached.

Has this happened to anyone before? My concern now is not for getting the bathroom cabinet addressed as it is under warranty, but what has happened is that from the cabinet falling is that it banged up the countertop and floor pretty good in a few spots. This all happened about 15 hours away from home too.

I called customer service already and they said will cover the damage caused, but I am not sure yet as they haven't seen anything yet, just what I explained.
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Old 08-27-2018, 06:58 PM   #2
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Photos of the floor damage where a part of the floor got sliced into and a couple of spots where the nails dug into the floor.
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Old 08-27-2018, 07:41 PM   #3
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In your fourth picture, top right and bottom left, it looks like they missed a few times trying to hit something solid to screw in. Not sure how these go up, but the bottom right has no fastener at all.

Luckily you are 7.5 hours from JC. I'm sure it will all be repaired to your satisfaction.

Wow!
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Old 08-28-2018, 11:33 AM   #4
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How disappointing. I'll avoid the temptation to turn this in to a quality control thread. But that install was a complete hack job.



Take it to Jackson Center for repairs. They will replace the cabinet, countertop, and the floor. Which will require removal of the interior.



They'll make it right, but it will take some time.
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Old 08-28-2018, 11:40 AM   #5
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Old 08-28-2018, 05:10 PM   #6
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I would feel better to bring this to Jackson Center. It's just that I would need to come travel the distance 3x at 7.5 hours each to do the drop off/pick up dance. There is a local dealer that I am going to try to contact first (1 hour away)... Going to check and see how long this will take first...

Also Airstream contacted me back after seeing the photos here to re-assure me that the damage caused from the fall will be covered so that is great news. Thanks for watching over the forums Airstream!

I will post back hopefully when all this is fixed. Thanks for the comments.
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Old 08-28-2018, 06:20 PM   #7
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I'd take it to Jackson center. They may have to pull a lot of stuff to fix the floor. Good luck.

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Old 08-29-2018, 06:17 AM   #8
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Take it to Jackson Center....they are much more qualified than a dealer to fix something of this magnitude...especially on a new Airstream.
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Old 08-29-2018, 07:33 AM   #9
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Originally Posted by turk123 View Post
In your fourth picture, top right and bottom left, it looks like they missed a few times trying to hit something solid to screw in. Not sure how these go up, but the bottom right has no fastener at all.
Yeah, that's what it looks like to me. Looks like they missed the ribs and just went into the aluminum skin.

But that's just a guess.
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Old 08-29-2018, 07:59 AM   #10
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As the owner of a been-absolutely-trouble-free-so-far 23D, I find this worrisome. I really don't understand how the cabinet is secured to the side wall, but am wondering if I should consider some preventive "extra" securing.
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Old 08-30-2018, 10:38 PM   #11
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i believe there is a plate behind the wall, well not in this case!
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Old 08-30-2018, 11:24 PM   #12
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Hi, three screws into a very thin and soft sheet of aluminum; This is a very poor design. Curious on how they will fix this. Cabinet should be wider and side-screwed to the walls.
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Old 09-05-2018, 10:56 PM   #13
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Air stream must hire their employees from the local middle school
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Old 09-07-2018, 02:30 PM   #14
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Originally Posted by airwanderer View Post
Hello all, just sharing what had happened today on my 2018 23CB.
Wow, I have to commend you airwanderer, you are a lot more calm than I would be in the same circumstance. It is a shame that Airstream has to rely so heavily on their after sales warranty services to make up for shoddy workmanship. Seems like an unplanned visit to the mother ship for repairs is considered a rite of passage on this forum.

We have been scrimping and saving up for this exact model for years now. I just have to cringe every time I read another post about poor production quality. Makes me really hesitant to hand over our hard earned, large mound of cash in a few months.

Hopefully all will be made right again for you and your 23CB.

Dave
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Old 09-07-2018, 03:08 PM   #15
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While you are stowing away the medicine cabinet, safely. Check out EVERYTHING to make sure it is operating properly. Make a list of anything you have a question.

Jackson Center will take care of it all, how it should have been done at the assembly line. What is nice about JC, the parts are there on the factory floor... or most. Check Air Conditioning, ceiling fans, water pump, look for leaks, go through it as this is your best opportunity to leave with a Perfect Airstream. Are your brakes adjusted satisfactorily? Batteries test good.

The rest is minor tweaking after you depart. In a couple years you will be giving advice and not having to ask.
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Old 09-07-2018, 03:44 PM   #16
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Wow, I have to commend you airwanderer, you are a lot more calm than I would be in the same circumstance. It is a shame that Airstream has to rely so heavily on their after sales warranty services to make up for shoddy workmanship. Seems like an unplanned visit to the mother ship for repairs is considered a rite of passage on this forum.

We have been scrimping and saving up for this exact model for years now. I just have to cringe every time I read another post about poor production quality. Makes me really hesitant to hand over our hard earned, large mound of cash in a few months.

Hopefully all will be made right again for you and your 23CB.

Dave
I've heard of upper cabinets coming loose in modern Airstreams, specifically 23s.

I made sure that all of the screws were tight (some were loose) on our 2014 232D (corner bed) before we went to Alaska in 2016. We had a trouble free 10,000 mile trip, on some pretty rough roads.

As far as Airstream build quality....those loose cabinet screws on the 23D is the ONLY build quality issues that we've experienced on an Airstream trailer. Our current 2017 25FB has been flawless. I do check the cabinet screws regularly though....ha!

Our 2005 Airstream Interstate van on the other hand was a rust bucket. That was mostly the fault of Sprinter manufacturer Mercedes.
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Old 09-07-2018, 03:51 PM   #17
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Quote:
Originally Posted by Mach5 View Post
Wow, I have to commend you airwanderer, you are a lot more calm than I would be in the same circumstance. It is a shame that Airstream has to rely so heavily on their after sales warranty services to make up for shoddy workmanship. Seems like an unplanned visit to the mother ship for repairs is considered a rite of passage on this forum.

We have been scrimping and saving up for this exact model for years now. I just have to cringe every time I read another post about poor production quality. Makes me really hesitant to hand over our hard earned, large mound of cash in a few months.

Hopefully all will be made right again for you and your 23CB.

Dave
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Old 09-07-2018, 05:55 PM   #18
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Quote:
Originally Posted by RFP View Post
As the owner of a been-absolutely-trouble-free-so-far 23D, I find this worrisome. I really don't understand how the cabinet is secured to the side wall, but am wondering if I should consider some preventive "extra" securing.
I’m with you. Rob. Hack job on the install, but I will be checking mine.
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Old 09-07-2018, 07:11 PM   #19
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I’m with you. Rob. Hack job on the install, but I will be checking mine.
I've got an idea on how to make the mirrored upper cabinet fall-down-proof... I'll run it past you in a day or so for your guidance. We just got home today, so, as you know, I'll be a bit busy for a couple of days (!)

Have a great weekend!
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Old 11-07-2018, 01:48 PM   #20
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Wow, I have to commend you airwanderer, you are a lot more calm than I would be in the same circumstance. It is a shame that Airstream has to rely so heavily on their after sales warranty services to make up for shoddy workmanship. Seems like an unplanned visit to the mother ship for repairs is considered a rite of passage on this forum.

We have been scrimping and saving up for this exact model for years now. I just have to cringe every time I read another post about poor production quality. Makes me really hesitant to hand over our hard earned, large mound of cash in a few months.

Hopefully all will be made right again for you and your 23CB.

Dave
Dave, sorry for the late reply! I would give you the advice of looking very carefully at the model you purchase. I had the same feelings before purchasing. I thought maybe the issues were overly exposed due to the fact that most people post when there are issues rather when things go well. In any case, I would plan to spend some time at the airstream dealer in some form. I don't know if a "perfect" model exists.
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