Free 7 Day Trial RV GPS App RV Trip Planner Campground Reviews RV Maintenance Free 7 Day Trial ×
 


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 06-09-2020, 12:33 PM   #1
2 Rivet Member
 
2020 33' Classic
Saint Johns , Florida
Join Date: Mar 2020
Posts: 49
SmartConnect - Using it Remotely Stopped Working

Has anyone else’s remote connectivity stopped working? It is fine when in the unit connected to the wifi, but connecting when away from the unit has stopped working. It used to work fine. Called Airstream and they said there was an app update, but the app version has not changed so I am suspect of that response. I also called ATT and they checked the hotspot which appears to be fine.
TheCols is offline   Reply With Quote
Old 06-11-2020, 07:21 PM   #2
4 Rivet Member
 
2019 30' Classic
Pleasant Garden , North Carolina
Join Date: Oct 2018
Posts: 280
Mine has stopped working also. Like you I'm assuming it has something to do with the update but don't know how to verify that.
jlandreth is offline   Reply With Quote
Old 06-11-2020, 07:32 PM   #3
4 Rivet Member
 
2019 30' Classic
Pleasant Garden , North Carolina
Join Date: Oct 2018
Posts: 280
Just checked the App Store and it says the last update was 6 months ago. So I assume the firmware was updated on 5/22 but a new version of the app is not available yet. Does this sound likely?
jlandreth is offline   Reply With Quote
Old 06-12-2020, 04:39 AM   #4
2 Rivet Member
 
2020 33' Classic
Saint Johns , Florida
Join Date: Mar 2020
Posts: 49
I called airstream again and told them I needed to speak with someone who is expert with the smart app. I got in touch first with Michael Lemmon who then engaged Jason Kriesel. These guys worked with their IT group who reset it on the backend, and it is working again. Call the support line and ask for either of these guys and they can get it fixed.
TheCols is offline   Reply With Quote
Old 06-12-2020, 10:48 AM   #5
4 Rivet Member
 
2019 30' Classic
Pleasant Garden , North Carolina
Join Date: Oct 2018
Posts: 280
Is there a way to reach Jason besides the main number?
jlandreth is offline   Reply With Quote
Old 06-14-2020, 06:02 AM   #6
2 Rivet Member
 
2020 30' Classic
Norman , Oklahoma
Join Date: May 2011
Posts: 82
Let me get this straight, are you saying that we can connect (with the Smart Control app) to the unit without the WiFi router being on?
twinkie2 is offline   Reply With Quote
Old 06-15-2020, 09:01 AM   #7
2 Rivet Member
 
2020 33' Classic
Saint Johns , Florida
Join Date: Mar 2020
Posts: 49
Quote:
Originally Posted by twinkie2 View Post
Let me get this straight, are you saying that we can connect (with the Smart Control app) to the unit without the WiFi router being on?


No. Not what I am saying. The WiFi router has to be on for connectivity. When it is on, you can be on the other side of the world with only cellular connectivity and you can still connect and control your rig. That stopped working for me, and it was resolved by Airstream IT doing a backend reset.
TheCols is offline   Reply With Quote
Old 06-18-2020, 12:43 PM   #8
1 Rivet Member
 
CanoeU70's Avatar
 
2019 33' Classic
2016 30' Flying Cloud
2011 25' FB Flying Cloud
Ocean Springs , Mississippi
Join Date: Jun 2011
Posts: 18
Images: 4
Mine stopped too.....but now it's working (after 4 hours of trouble shooting).

BEWARE if you're using Apple's Safari browser!!!!

Tech support told me (~two weeks ago) that I probably forgot to pay my data plan and that the service was cut off.

However, my plan was good till 15 Jun but showed "Auto Renew No."

I was unable to pay it online and after TWO EXCRUCIATING HOURS dealing AT&T's tech support, I was assured that my plan WOULD auto pay (on 15 Jen)

It did not (as of AM 18 Jun).

Turns out MY PROBLEM was that my Apple iMac's browser Safari was not communicating with the AT&T website (even tho I set up the original service on either my Apple iMac or laptop).

I was able to use my HP-Windows browser to manipulate the site and pay the bill.

My 2019 Classic 33's router is now "online" and I can control my Airstream via my home's WiFi system.

HOWEVER, and this is KEY: the original plan was for "unlimited data."

The new plan is 100GB for $325 for one prepaid annual plan.

Well, that may be enough for a year's worth of Air Forum, Yahoo Finance, UK Daily Mail and TripAdvisor restaurant searches but there will BE NO "streaming."

I think Airstream's upper management got "snookered" by AT&T for not negotiating a long term deal. Turns out they realized this back in Dec 2019 and there's a notice to that effect that I did not see until recently trying to troubleshoot the problem. Based upon the survey I got from AS about Wuhan and the recent CEO's letter, it appears that they are focused on other "external" matters than Airstream customer support.

I would have appreciated a "head's up" on the AT&T data plan matter along with the notification of the router update.

Paying for "data" is going to become more expensive than home ownership. Apple & Adobe seem to have abandoned each other because I am unable to update my PhotoShop program to Apple's new Catalina OS.

The whole IT world is against "ownership" and they want to us to RENT their service or convert us to "subscribers."

I wrote Apple that if they ever actually try to make me pay "rent" or a "service fee" or become a "subscriber" to use an iPhone; that's the day I go back to ole fashioned flip phone.
CanoeU70 is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Fan stopped, now Dometic fridge stopped-what now? BWright2016 General Repair Forum 10 08-27-2017 12:14 PM
Trips - Prepping the remotely sited Airstream IanPoulin Airstream Lifestyle 18 05-18-2014 05:16 AM
Porch light stopped working mkowale193 Lights - Interior & Exterior 5 08-24-2008 09:15 AM
The furnace stopped working ipso_facto Furnaces, Heaters, Fireplaces & Air Conditioning 13 02-24-2006 02:04 PM
Tail Lights Stopped Working dpope 2000 - 2004 Safari 8 04-05-2003 12:22 PM


Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by the Airstream, Inc. or any of its affiliates. Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.



All times are GMT -6. The time now is 09:34 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.