Originally Posted by mountaindrm
First, I recognize there are several lengthy threads on this. I read through them but didn't really see a solution to my problem. If I missed it, I apologize in advance.
Here is my issue - I am able to connect to my new Classic 30 through wifi using their QR code. It registers the trailer and I can connect to WIFI. I also received a messaging saying I was enrolled for one year in the service. However, none of the monitoring or controls systems are available or updating. Additionally, I am not able to to turn on wifi (it says there may be a problem with your device).
The system shows as connected locally (when on wifi) and remotely (when on cellular) through the app. I am also still able to get alerts like low tire pressure and battery disconnected. So its talking at least a little....
This is what I have done to try to fix it:
- Cycled power on the cell/wifi/peplink (sp) device - left disconnected for several minutes
- Deleted and reinstalled app several times
- Purchased ATT service for one month
- Cycled power on entire coach to see if it was a connection to cZONE issue
- Also tried the Connected app (no luck either)
None of that worked and nothing changed along the way. I'm at a loss. I have called Jackson Center. They suggested I try all the things I already did and then were escalating it but no word back.
Is there anything else I can try to fix this?
Had some progress yesterday. Airstream corporate made some back end changes that allowed the monitoring / controls to work. So for anyone that runs into this....you should call support for sure.
I am still not able to turn the Wifi on/off or see the status of cellular system (which does
seem to be working). Hoping that they can fix this as well. I'll post an update when/if possible.