Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
 


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 05-03-2020, 05:16 PM   #1
2 Rivet Member
 
2020 33' Classic
Saint Johns , Florida
Join Date: Mar 2020
Posts: 57
Smart App Remote Control Stopped Working

Hi. I have a 2020 Classic 33. The Smart app has worked great up till now but the remote functions stopped working. It connects, I can see everything including the monitor screen, but when I try to remote anything, it does not work. The remote control was working fine. I did swap out the batteries for Battleborn LiPo, which of course required disconnecting the old batteries and new batteries. I don’t know if that had anything to do with it or not. Is their a reset of the function? Thanks.
TheCols is offline   Reply With Quote
Old 05-04-2020, 07:27 AM   #2
Rivet Master
 
BigSxyWhtGuy's Avatar
 
2018 30' Classic
Thousand Oaks , California
Join Date: Mar 2017
Posts: 1,637
Quote:
Originally Posted by TheCols View Post
Hi. I have a 2020 Classic 33. The Smart app has worked great up till now but the remote functions stopped working. It connects, I can see everything including the monitor screen, but when I try to remote anything, it does not work. The remote control was working fine. I did swap out the batteries for Battleborn LiPo, which of course required disconnecting the old batteries and new batteries. I don’t know if that had anything to do with it or not. Is their a reset of the function? Thanks.


Reset is usually a quick power cycle. Disconnect from shore power, flip the battery disconnect to store, and wait 30 seconds. Reengage batteries and shore power and see what you get from there.

I also heard something about the connect system being occasionally needing being updated as well as the czone? You may want to look into that as sometimes the software updates help with connectivity.
__________________
BigSxyWhtGuy

Follow our adventures!
@airstreamvagabond on Instagram and YouTube
BigSxyWhtGuy is offline   Reply With Quote
Old 05-04-2020, 08:45 AM   #3
2 Rivet Member
 
2020 33' Classic
Saint Johns , Florida
Join Date: Mar 2020
Posts: 57
Quote:
Originally Posted by BigSxyWhtGuy View Post
Reset is usually a quick power cycle. Disconnect from shore power, flip the battery disconnect to store, and wait 30 seconds. Reengage batteries and shore power and see what you get from there.

I also heard something about the connect system being occasionally needing being updated as well as the czone? You may want to look into that as sometimes the software updates help with connectivity.


Thank. Will give that a try.
TheCols is offline   Reply With Quote
Old 05-04-2020, 09:54 AM   #4
Airstream Ambassador
 
AirstreamInc's Avatar
 
Jackson Center , Ohio
Join Date: Feb 2017
Posts: 742
Blog Entries: 1
Quote:
Originally Posted by TheCols View Post
Hi. I have a 2020 Classic 33. The Smart app has worked great up till now but the remote functions stopped working. It connects, I can see everything including the monitor screen, but when I try to remote anything, it does not work. The remote control was working fine. I did swap out the batteries for Battleborn LiPo, which of course required disconnecting the old batteries and new batteries. I don’t know if that had anything to do with it or not. Is their a reset of the function? Thanks.
Hi TheCols,*

Please send us a direct message with your contact information and the last 6 digits of your VIN so we can learn more and share it with our Customer Service and Technical Support team. We look forward to helping you get this resolved.

You can also reach Airstream Customer Service and Technical Support at*customersupport@airstream.com

Thank you.*
__________________
Official account for Airstream, Inc.
Airstream Customer Service and Technical Support can be reached at 1 (877) 596-6111, option 1.
AirstreamInc is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Smart App and Router WiFi Network Issues spotted_dog Computers, Internet & Satellite 92 08-18-2023 04:50 PM
Can ALDE be controlled from smart app trepine 2016 - Current Classic (all lengths) 2 12-22-2018 09:02 AM
Angry About Smart Control Technology Brooksjaso 2016 - Current Classic (all lengths) 59 08-17-2018 06:55 AM
Fan stopped, now Dometic fridge stopped-what now? BWright2016 General Repair Forum 10 08-27-2017 12:14 PM
New Smart Phone App to measure vibration perryg114 Tires 0 07-29-2012 12:16 PM


Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by the Airstream, Inc. or any of its affiliates. Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.



All times are GMT -6. The time now is 02:09 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.