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Old 05-03-2020, 05:16 PM   #1
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2020 33' Classic
Saint Johns , Florida
Join Date: Mar 2020
Posts: 49
Smart App Remote Control Stopped Working

Hi. I have a 2020 Classic 33. The Smart app has worked great up till now but the remote functions stopped working. It connects, I can see everything including the monitor screen, but when I try to remote anything, it does not work. The remote control was working fine. I did swap out the batteries for Battleborn LiPo, which of course required disconnecting the old batteries and new batteries. I donít know if that had anything to do with it or not. Is their a reset of the function? Thanks.
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Old 05-04-2020, 07:27 AM   #2
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2018 30' Classic
Thousand Oaks , California
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Originally Posted by TheCols View Post
Hi. I have a 2020 Classic 33. The Smart app has worked great up till now but the remote functions stopped working. It connects, I can see everything including the monitor screen, but when I try to remote anything, it does not work. The remote control was working fine. I did swap out the batteries for Battleborn LiPo, which of course required disconnecting the old batteries and new batteries. I donít know if that had anything to do with it or not. Is their a reset of the function? Thanks.


Reset is usually a quick power cycle. Disconnect from shore power, flip the battery disconnect to store, and wait 30 seconds. Reengage batteries and shore power and see what you get from there.

I also heard something about the connect system being occasionally needing being updated as well as the czone? You may want to look into that as sometimes the software updates help with connectivity.
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Old 05-04-2020, 08:45 AM   #3
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2020 33' Classic
Saint Johns , Florida
Join Date: Mar 2020
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Originally Posted by BigSxyWhtGuy View Post
Reset is usually a quick power cycle. Disconnect from shore power, flip the battery disconnect to store, and wait 30 seconds. Reengage batteries and shore power and see what you get from there.

I also heard something about the connect system being occasionally needing being updated as well as the czone? You may want to look into that as sometimes the software updates help with connectivity.


Thank. Will give that a try.
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Old 05-04-2020, 09:54 AM   #4
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Originally Posted by TheCols View Post
Hi. I have a 2020 Classic 33. The Smart app has worked great up till now but the remote functions stopped working. It connects, I can see everything including the monitor screen, but when I try to remote anything, it does not work. The remote control was working fine. I did swap out the batteries for Battleborn LiPo, which of course required disconnecting the old batteries and new batteries. I donít know if that had anything to do with it or not. Is their a reset of the function? Thanks.
Hi TheCols,*

Please send us a direct message with your contact information and the last 6 digits of your VIN so we can learn more and share it with our Customer Service and Technical Support team. We look forward to helping you get this resolved.

You can also reach Airstream Customer Service and Technical Support at*customersupport@airstream.com

Thank you.*
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