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Old 02-09-2021, 10:52 AM   #1
2 Rivet Member
2020 33' Classic
Naples , Florida
Join Date: May 2018
Posts: 24
Router Not Connected

Hello, I am 1500 miles away from my Clsssic waiting for it to be transported to me in Florida. I have paired it to the smart app and purchased the AT&T data plan. Iím able to locate it but it shows that router is not connected. Can anyone tell me why? Thanks Den & Flo!

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Old 02-09-2021, 11:11 AM   #2
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2021 30RB Classic
West Sayville , New York
Join Date: Nov 2020
Posts: 90
When you are connected remotely, it will say "Router-Not Connected", and that means that you are not connected to the router, not that the router isn't connected to something. I know, not the most intuitive description.

2021 AS Classic 30RBQ
2021 GMC Sierra 3500 AT4
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Old 02-09-2021, 06:35 PM   #3
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AnnaBelle33's Avatar
2021 33FB Classic
Cumming , Georgia
Join Date: Sep 2020
Posts: 336
See the top right status, Connected Remotely? That means you are remotely connecting to your rig. That other thing is when youíre onsite connecting to your router for internet access.

I had the same issue with my location not updating. I called AS Tech Support and they were able to reboot their system and it starting working a few hours after that.

This is probably something you canít fix without their help. They told me once you create your own account and take ownership, there is something on their end they need to do.

Now my locate feature works perfectly.
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2021 Classic 33 FB
2019 RAM 2500 Limited (6.7 Cummins Turbo Diesel)
WBCCI# 8026
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